Troubleshooting
You have doubts about whether your cooktop is working correctly this does not necessarily mean there is a breakdown. Nevertheless, check the following points
PROBLEMS | POSSIBLE CAUSES | WHAT SHOULD YOU DO? |
When you switch the unit on the | Your unit may be connected | Have the connection checked |
incorrectly, or there is an internal | first, if ok contact your service | |
problem | agent. | |
Your cooktop makes a faint | This noise occurs when the power | This is a normal occurrence |
clicking noise when in operation | is being shared between two |
|
| induction elements |
|
The unit doesn’t work at all | There may be a power supply or | Check your beakers |
| internal problem | /fuses/connection cable |
|
| If ok contact your service agents |
After turning an element ON, and | The pot/pan you are trying to use | Use another piece of cookware |
having a pot /pan placed on the | is not suitable with induction | suitable for induction cooking |
element, there is no heat and the | cooking or its diameters is under |
|
digital indicator continues flashing | 10 cm (4”) |
|
Cookware makes noise during | Your cookware create noise from | Under high power this |
cooking | vibrations caused by induced | phenomenon is normal with some |
| current | types of pots and pans. There is |
|
| no danger for the cooktop |
The cooktop gives off a smell | A new unit | Use each heating element for an |
when first used for cooking |
| hour with a pan filled with water |
Servicing of an induction unit is to be done by an authorized service agent. Contact your dealer for service location closest to your residence. Never try servicing the unit yourself.
If any crack on the vitroceramic glass can be noticed, or the glass is broken DO NOT USE THE UNIT. Disconnect the electrical supply to the unit by tripping the breaker off (if the unit is
After sale service:
Dealer /Importer: | Name, address, phone |
SERVICE CENTERS
Name
Phone
MANUFACTURER:
BERTAZZONI SPA
VIA PALAZZINA, 8 – 42016 – GUASTALLA (REGGIO E.) ITALY
Tel. 0522/226411 – telefax 0522/226440 –
16
