Chapter 4
Troubleshooting
If the ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save your time and effort but if the symptoms persist, then consult your service provider.
Problems Starting Up the ADSL Router
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| Corrective Action |
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| None of the LEDs are on |
| Check the connection between the adapter and the ADSL Router. |
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| when you turn on the |
| If the error persists, you may have a hardware problem. In this |
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| ADSL Router. |
| case, you should contact technical support. |
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Problems with the WAN Interface |
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| Problem |
| Corrective Action |
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| Ensure that the cable is connected properly from the ADSL port to |
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| the wall jack. The ADSL SYN LED on the front panel of the ADSL |
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| Router should be on. Check that your VPI, VCI, type of |
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| Initialization of the PVC |
| encapsulation and type of multiplexing settings are the same as |
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| what you collected from your telephone company and ISP. | |
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| connection failed. |
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| Reboot the ADSL Router. If you still have problems, you may need |
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| to verify these variables with the telephone company and/or ISP. |
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Problems with the LAN Interface |
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| Problem |
| Corrective Action |
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| Check the LAN LNK LED on the front panel. The LED should be |
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| on for a port that has a station connected. If it is off, check the |
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| Can’t ping any station on |
| cables between your ADSL Router and the station. |
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| the LAN. |
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| Verify that the IP address and the subnet mask are consistent | |
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| between the ADSL Router and the workstations. |
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Problems Connecting to a Remote Node or ISP | ||||
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| Problem |
| Corrective Action |
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| Can’t connect to ISP. |
| Check section 3.4.1.3 “Status – PPP status” to verify the line |
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| status. | |
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