Black & Decker HCC100C, HCC70C, HCC75, HCC155C, AM8C, AM7C Troubleshooting, Questions & Answers

HCC100Pub1000001238RV1 11/2/04 2:13 PM Page 6

1.Pour 8-oz. white vinegar into the water reservoir. Add 6-oz. fresh water. (Make sure the pod holder and the splash guard are both inserted and that there is no pod in the holder.)

2.Set a 7-oz. or larger mug on the brewing plate.

3.Press 7-oz. brew button and let the cleaning solution brew through unit.

4.When unit stops, empty the mug and return it to the brewing plate.

5.Press 7-oz. brew button again. Empty the mug and return it to the brewing plate.

6.Fill water reservoir with 16-oz. fresh, cold water.

7.Press 7-oz. brew button to flush out the remaining solution. Empty the mug and return it to the brewing plate.

8.Press the 7-oz. brew button to repeat the process.

9.Wash the pod holder and splash guard as instructed in the Care and Cleaning section. To Store: Unplug and store in a clean, dry place.

Troubleshooting

My Home Café™ brewer runs out of water in the middle of a brew.

If the unit runs out of water, it will automatically stop brewing. Refill the water reservoir. Start with a fresh cup and coffee pod and brew your next cup.

I push the brew button, but nothing happens.

Make sure the unit is plugged in, the water reservoir is full, and the lid handle is in the closed position. If there is still no power to the brewer, call 1-800-HomeCafe (466-3223).

My coffee is not strong enough.

Possible solutions:

•Use either two mild blend pods or try a darker roast pod

•Use a smaller cup size

*• Do not use same pod twice

My coffee is too strong.

Possible solutions:

•Use a mild blend coffee pod

•Use a larger cup size

*• Do not use same pod twice

*The best coffee flavors are extracted the first time water passes through the pod.

I have lost a removable appliance part.

Call 1-800-HomeCafe or go to www.homecafe.com for replacement parts.

The pod holder is clogged and the unit begins to overflow.

Press the STOP button. Remove and wash the pod holder and splash guard. Throw away the coffee pod. Open the lid and wipe off the water holes on the underside. Reinsert the pod holder and splash guard and insert a fresh pod. Make sure there is water in the water reservoir and resume brewing.

Questions & Answers

Q. How is the Home Café™ brewer different from the coffeemaker I use now?

A.Home Café™ brewer uses premium, pre-measured coffee pods and unique pressure- brewing normally found in coffeehouses. Home Café™ brewer both regular coffees and specialty coffees.

Q.Does the Home Café™ brewer make espresso?

A.While the Home Café™ brewer does not make espresso, you can use 2 regular pods with the 7 oz. setting to achieve a stronger beverage.

Q.What if I push the wrong brew button?

A.If you press STOP in the middle of a brew cycle and then select another brew button, you may have overflow. It is best to allow the initial brew cycle you selected to complete and then begin again with a fresh cup and pod.

Q.Can I use other coffees, besides Folgers® and Millstone®, in the Home Café™ brewer?

A.Your Home Café™ brewer is specially designed to work with Home Café™ pods. Using other brands of coffee pods or using loose grounds with a filter may clog or damage your Home Café™ unit.

Q.Can I use loose ground coffee or instant coffee in the pod holder? Even if I use a filter?

A.No. Your Home Café™ brewer and pods are specially designed to work with Home Café™ pods. Instant coffee, ground coffee, and regular filters will not give you the same great results with Home Café™ brewer.

Q.Can the Home Café™ brewer make other types of beverages besides coffee?

A.Currently, Home Café™ brewer makes several blends, flavors and roasts from Folgers® and Millstone®. Specialty pods will be available soon at your favorite retailer. Go to www.homecafe.com for more information.

Q.What can I do about the coffee splash I sometimes experience when brewing?

A.There may be a small amount of splashing, depending on the size of the mug used.

To reduce splashing, use a taller coffee mug. If you see splashing, do not stand right next to the unit so that you will avoid skin contact.

Q.Why does the appliance come with two different pod holders?

A.The two-sided, regular pod holder is for regular pods. The more shallow side fits one pod, and the deeper side holds two pods. The larger, specialty pod holder is for specialty coffee pods. Go to www.homecafe.com for more information.

Q.Can I brew regular pods in the specialty pod holder?

A.No. The specialty pod holder is specifically designed for specialty pods.

Q.Can I brew specialty pods in the regular pod holder?

A.No. Specialty pods will only fit in the specialty pod holder.

Q.Can I make a 9-oz. or 14-oz. specialty beverage?

A.Specialty pods must be brewed with the 7-oz. brew size to maximize flavor and consistency.

Q.Can I reuse a pod?

A.Reuse of coffee pods isn't recommended. The best coffee flavors are extracted the first time water passes through the pod.

Q.Why does my Home Café™ brewer make a strange noise after brewing a 7-oz. drink?

A.The 7-oz. brew size has a unique brew process to brew both black coffee drinks as well as specialty beverages.

Q.Can I use a teabag in my Home Café™ brewer to make tea?

A.No. Your Home Café™ unit is specially designed to hold Folgers® and Millstone® coffee pods.

Q.Can I use other brands of pods in your machine?

A.No. The Home Café™ pods were specially designed for the Home Café™ system to deliver the best cup of coffee every time you make a cup.

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