CHAPTER 7: Troubleshooting
7.6 Calling Black Box
If you determine that your ServSwitch Wizard Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•the nature and duration of the problem;
•when the problem occurs;
•the components involved in the
•any particular application that, when used, appears to create the problem or make it worse; and
•the results of any testing you’ve already done.
7.7 Shipping and Packaging
If you need to transport or ship your ServSwitch Wizard Extender:
•Package it carefully. We recommend that you use the original container.
•Before you ship it back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.
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