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HP FlexJet E, StudioJet Figures, Routine Maintenance, for more information, Install paper correctly, markers affixed to the traverse.), See the FlexJet E Printer or StudioJet

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GeneralTroubleshooting

If the printer is not working correctly the problem could arise from the computer, the cable, the design software or the printer.

Changes to the computer operating system or the installation of new peripherals or software might cause conflicts. If the computer or the design software are causing a problem, consult your computer and/ or software manuals, or call your manufacturer or dealer.

If the problem is with the printer, begin by making sure power is on and that the cable between the machines is connected correctly. Consult the chart at the end of this chapter for more detailed troubleshooting techniques.

MediaTracking

Tracking is the process that controls media motion over the platen and assures accurate lines. If the paper slips under the pinchwheels or is out of alignment, printing quality will degrade. To resolve tracking difficulties try the following suggestions:

nInstall paper correctly. See the Operation chapter for more details.

nMake sure the paper path and dancer bar is set correctly (as shown in Figures 18 and 22.)

nInspect the paper for wrinkles or folds. Never use paper that is folded, wrinkled, or torn in any way. It may cause paper jams.

nMake sure the pinchwheels are located as outlined under the Operation chapter.

nThe pinchwheels should never be positioned over bearings on the drive shaft as paper tearing and bunching will occur. Verify that the pinchwheels are positioned over treads (e.g. under the white markers affixed to the traverse.)

nCheck to make sure that the printer is level. See the FlexJet E Printer or StudioJet Quick Start Guide for more information.

nThe paper may slip when debris accumulates on the drive shaft. Inspect and clean the drive shaft. Refer to the Routine Maintenance chapter for further information.

nContact an Ioline distributor or Ioline Customer Service if you are unable to resolve the problem or if the printer is damaged.

CHAPTER 5

Troubleshooting

iNote

The FlexJet E & StudioJet Printers Service Manuals, available on request from Ioline Customer Service, provides expanded troubleshooting information.

Contents

Page Trademarks Ioline Disclaimer Limit of Liability Statement Service and Support Ioline Corporation Page SAFETY & CAUTIONS VISUAL REFERENCE GUIDE CHAPTER Page Troubleshooting End Notes GLOSSARY INDEX Page Page Do not try to repair the machine without factory authoriza- tion Only qualified service personnel should attempt any Be careful with hair, jewelry, or loose clothing near the printer Never attempt to move the carriage by hand when the power is on Arrow Left End Cover G. Feed Shaft Right End Cover H. Dancer Bar Take-upMotor Drive Shaft Marker Ink Cartridge Stall Pinchwheel Pinchwheel Lever Traverse or Carriage Rail Feed Shaft Stand Leg Cross-member Inkjet Cartridge Drive Shaft Thank you for purchasing the Ioline FlexJet E or StudioJet printer Quick Start Guide Depending on the communications setup, Ioline ible files iNote 16Ioline FlexJet E User Guide from a computer or file server via a serial or USB When the printer receives a file, the electronic logic system translates The FlexJet E and StudioJet printers break the plot file into Jet plots to the floor (provided in the Unpacking the Printer Carefully remove the printer from the box and place it on a flat See the FlexJet E printer or StudioJet for more information COM Ports Baud Rate Other Serial Port Settings Software Setup Options CAD Software HPGL FlexJet E printer SoftwareFlexPlot DXF Square finished Circle Paper Out Start/Stop 22 Ioline FlexJet E User Guide Start/Stop Start Stop Paper Advance START mode Origin Marker Arrow Keys Page Advance Page Advance Unroll (FlexJet E Only) Unroll Material 26Ioline FlexJet E User Guide The Control Center is a utility program that does two things: nProvides an interface to send completed files to the printer Provides an interface to Changing System Settings File See the section Downloading Firm ware in the Routine Maintenance Exit the Control Center Communications (check box) Quality Setting Line Width Measurement Units Paper Ink 30Ioline FlexJet E User Guide firmly while rotating the top of cartridge toward the back of the See Figure The basic steps required to print a marker on the printer are: 1.Turn the printer and computer power on See the StudioJet Quick Start Guide Before loading a new paper roll always make sure the drive shaft is clean Routine Maintenance section for more details 2.Place a paper hub in each end of the paper roll using a rubber mallet (FlexJet E only) Removing Markers from the Take-up Proper Paper Path 1H FlexJet E 2H+ FlexJet E 34Ioline FlexJet E User Guide 1.Stand in front of the machine Place 3 short pieces of masking tape within easy reach on the top cover 4.Grasp the front edge of the paper with both hands and pull for the proper paper path.) Do not place pinchwheels over drive shaft bearings.) 36Ioline FlexJet E User Guide 2H+ FJE Models Only Feeding Paper light). The printer will finish printing the current scan and pause To stop the computer from sending plot files to the printer Abort Use the keypad a new plot file as described earlier Page 1.Tape the loose end of the roll down so that it cannot flap free Manually Freeing the Take-Up above in the flanged coupling is perpendicular to the opening in the 40Ioline FlexJet E User Guide floor. This method is NOT intended for Thread the paper on the front of the machine. It should drape off the platen, over the feed roll, and onto the floor Set an origin normally and begin plotting. Make sure that the Clean the drive shaft regularly to assure accurate plotting: Turn off the print er and disconnect the power cord Gently remove Prepare the Printer (See the Operation chapter) Use the Control Center to Gather the Calibration Data 1.Open the Control Center program Select Tools>Size Calibration Send Size Plot 44Ioline FlexJet E User Guide Cartridge Alignment nMotion Adjustment aligns scans in the direction of carriage travel Motion Adjustment nFrame Gap aligns scans in the direction of paper movement Motion Adjust (Carriage Scan Alignment) 1.Press Select Alignment Plot 2.Browse to the c:\Ioline\Calibration folder. Select the 40X8.plt test file 3.The Motion Adjust box has one number for adjustment. The default value is Motion Adjust 46Ioline FlexJet E User Guide A key to maintaining good print quality is proper print cartridge maintenance. During printing, ink-spray,paper fibers and dust can Check Cartridges If you experience print quality problems, first verify that the ink Manual Cleaning Procedure A Cloth Should Be: Should NOT Be: 48Ioline FlexJet E User Guide Short-termStorage (7 days or less) Simply leave the print cartridge in the machine, capped in the If the cartridge was not in the Long-termStorage (greater than 7 days) If you do not see a firmware version displayed, please check Update the Firmware 1.Choose File>Download Firmware from the menu bar 2.Press the Select Firmware button Select Firmware Reset CalibrationValues User Guide peripherals or software might cause conflicts. If the computer or the tracking difficulties try the following suggestions: nInstall paper correctly. See the Operation chapter for more details Install paper correctly Make sure the paper path and dancer bar is set correctly (as shown in Cartridge Maintenance and Handling Routine Mainte- nance Continue holding the No Parity Xon/ Xoff Legend G 54 Ioline FlexJet E User Guide Page 56 Ioline FlexJet E User Guide (FlexJet E Models only) 58 Ioline FlexJet E User Guide 1.First, refer to this User Guide for answers to your specific ques- tions Many detailed troubleshooting and repair issues are listed in the FlexJet E & StudioJet Printers Service Manual Consult the support section of the Ioline Web site: www.ioline. com ARE NOT ACCEPTED Chapter 6: End Notes Name: Company Phone Number: 62Ioline FlexJet E User Guide nUse only shielded interface cables nReorient the receiving antenna nRelocate the host computer with respect to the receiver nMove the host computer away from the receiver Acceleration – Arc – Axis – Bottom Cover – Control Panel – See Keypad Keypad – Control Panel Mil – Origin – Panel – See Frame Throughput – Traverse – USB – Vector – X-Axis 66 Ioline FlexJet E User Guide 17, 31 Arrow keys ix, 23, 24, 25, 37, 42, 44 Baud rate 18, 19, 25, 27, 28, 44, 52, 57—Seealso Serial port Adjusting 19 Power cord 18, 21, 41 68Ioline FlexJet E User Guide Baud rate 18, 19, 25, 27, 28, 44, 52 26— 17 29— Feed shaft x, 30, 31, 35, 42, 55, 63 File formats 15, 19, 20 27 EPS 27 PLT 27 70Ioline FlexJet E User Guide 46, 47, 52 46–48 Stalls xii, 29 OK light 21, 23, 24, 25, 26, 29, 33, 36, 37, 46, 47, 49, 50, 53 Page 72Ioline FlexJet E User Guide Sensor xii, 25 Serial port xi, xiv, 15, 17, 18, 19, 25, 52 Service Station ix, xii, 21, 24, 33, 36, 46, 48, 50, 53 27, 42 xii— Take-upshaft x, 16, 25, 32, 33, 34, 36, 37, 38, 39, 40, 42, 64 Installation Traverse xii, 41 51–58— 54–56