Service & Support
Ioline has many years of experience working with designers, graders and marker makers. Feel free to contact us if you have
Getting Help
Ioline is committed to providing the highest quality service and sup- port to its customers. If you need assistance with an Ioline FlexJet E or StudioJet printer, a number of resources are available:
1.First, refer to this User Guide for answers to your specific ques- tions.
2.Many detailed troubleshooting and repair issues are listed in the FlexJet E & StudioJet Printers Service Manual, available upon request from Ioline Customer Service.
3.Consult the support section of the Ioline Web site: www.ioline. com. FlexJet E and StudioJet printer users must have a User Name and Password to log into the site. Please contact Ioline customer service to set up your free account.
4.For additional assistance, contact your local dealer or Ioline Customer Service. Contact information is listed under Customer Service in this chapter.
Any warranty servicing of this product not specifically described in this manual must be authorized in writing by Ioline Customer Service. You may obtain service by calling or faxing Ioline Customer Service. The technicians will help you determine the nature of the problem. If factory repair is necessary, you will receive a RMA (Re- turn Material Authorization). Please gather the information indicat- ed on the next page before contacting Ioline or your dealer.
1.When returning a machine, carefully package the equipment in its original container or packaging equivalent. You may purchase shipping containers from Ioline by contacting Ioline Customer Service. Ioline is not responsible for any damage due to inadequate or improper packaging.
2.Carefully wrap and secure all items in the shipping container to
CHAPTER 6
End Notes
Hint
FlexJet E & StudioJet printers service manuals, technical bul- letins, software updates and other information is available to FlexJet E & StudioJet printer owners on www.ioline.com.Access is free. Just contact Ioline Customer Service at support@ioline.com to set up a User Name and Pass- word.
