Chapter 5:Troubleshooting 55

Jagged scan alignment.

Cause:

Solution:

1.

Motion alignment is incorrect.

1.

Use the Control Center to ad-

 

 

 

just motion alignment as shown

 

 

 

in the Routine Maintenance

 

 

 

chapter.

2.

Platen or stand is not level.

2.

Follow the directions in the

 

FlexJet E Printer or StudioJet

 

 

 

 

 

 

Quick Start Guide to level the

3.

Loose carriage pulley causing ran-

 

stand and platen.

 

 

 

dom/uneven gaps between scans.

3.

Contact Ioline customer service.

 

 

 

Poor paper tracking.

 

 

 

 

Cause:

Solution:

1.

Paper is improperly loaded.

1.

Reload and align paper.

2.

Bad paper roll or paper quality.

2.

Replace the paper roll.

3.

Pinchwheels not in correct

3.

Reposition the pinchwheels

 

location.

 

as indicated in the Operation

 

 

 

chapter.

4

Feed paper roll is centered on

4.

Center the paper roll on feed shaft

 

feed shaft.

 

(see Figure 16). Make sure screws

 

 

 

are tight on both paper hubs.

5.

Paper roll not centered on feed

5.

Ensure the feed roll is centered

 

shaft.

 

on the feed shaft.

6.

Loose paper hubs.

6.

Tighten screws on the paper hubs.

 

 

 

Gap between each scan.

 

 

 

 

Cause:

Solution:

1.

Frame Gap setting is incorrect.

1.

Use the Control Center to

 

 

 

adjust frame gap as shown in the

 

 

 

Routine Maintenance chapter.

2.

Ink cartridge is out of ink, dirty

2.

Check ink level indicator.

 

or the print head is plugged.

 

 

Replace cartridge if indicator is

 

 

 

 

 

 

black. If cartridge is not empty,

 

 

 

see Cartridge Maintenance

 

 

 

and Handling under the Rou-

 

 

 

tine Maintenance chapter.

 

 

 

Pauses during printing.

 

 

 

 

Cause:

Solution:

1.

Vector density is very high due

1.

Reduce vector density, use em-

 

to fine detail or the design soft-

 

bedded printer fonts, or increase

 

ware is not using fonts embed-

 

communication baud rate.

 

ded in the printer.

 

 

2.

Communication baud rate is set

2.

Increase baud rate from the

 

minimum of 9600 baud to the

 

very low.

 

 

 

default of 38,400 or higher.