HP FlexJet E, StudioJet manual Common Issues, Printer does not complete the marker Cause

54 Ioline FlexJet E User Guide

Common Issues

A marker plot doesn’t start at the correct point on the paper

Cause:	Solution:
The origin is not set.	Position the pen where the plot
	should start. Press the Set Origin key.

The printer does not complete the marker.

Cause:

1.Outdated software.

2.The frame/panel size is mis- matched between the printer and the design software.

Solution:

1.Visit the Ioline Web site to download upgrades. Or, contact Ioline Customer Service.

2.Check the panel size in the software. It should be equal to or lower than the printer panel size.

Send plot files from FlexPlot.

When a marker plot file is sent, nothing happens.

Cause:

A communication problem has oc- curred or the printer is in STOP (red light) mode.

Solution:

Make certain the communication port is connected and configured properly. Position the marker on the carriage where the plot should start and press the Set Origin key to put the printer in START (green light) mode.

No power when printer is turned on; keypad lights stay dark.

Cause:		Solution:
1.	The power cord is damaged or	1.	Check the power connection.
	disconnected.
2.	The printer is damaged and	2.	Contact an Ioline distributor or
	needs professional service.		Ioline Customer Service.

Poor line quality.

Cause:

1.Ink cartridge is improperly installed.

2.Frame Gap setting is incorrect.

3.Carriage electronics or cables are damaged.

4.Ink cartridge is empty.

Solution:

1.Remove and reinstall ink car- tridge.

2.Use the Control Center to adjust frame gap as shown in the Routine Maintenance chapter.

3.Contact Ioline customer service.

4.Install a new ink cartridge.