54 Ioline FlexJet E User Guide

Common Issues

A marker plot doesn’t start at the correct point on the paper

Cause:

Solution:

The origin is not set.

Position the pen where the plot

 

 

should start. Press the Set Origin key.

 

 

The printer does not complete the marker.

 

 

Cause:

Solution:

1.

Outdated software.

1.

Visit the Ioline Web site to

 

 

 

download upgrades. Or, contact

 

 

 

Ioline Customer Service.

2.

The frame/panel size is mis-

2.

Check the panel size in the

 

matched between the printer

 

software. It should be equal to or

 

and the design software.

 

lower than the printer panel size.

 

 

 

Send plot files from FlexPlot.

 

 

When a marker plot file is sent, nothing happens.

 

 

Cause:

Solution:

A communication problem has oc-

Make certain the communication port

curred or the printer is in STOP

is connected and configured properly.

(red light) mode.

Position the marker on the carriage

 

 

where the plot should start and press

 

 

the Set Origin key to put the printer

 

 

in START (green light) mode.

 

 

No power when printer is turned on; keypad lights stay dark.

 

 

Cause:

Solution:

1.

The power cord is damaged or

1.

Check the power connection.

 

disconnected.

 

 

2.

The printer is damaged and

2.

Contact an Ioline distributor or

 

needs professional service.

 

Ioline Customer Service.

 

 

 

Poor line quality.

 

 

 

 

Cause:

Solution:

1.

Ink cartridge is improperly

1.

Remove and reinstall ink car-

 

installed.

 

tridge.

2.

Frame Gap setting is incorrect.

2.

Use the Control Center to

 

 

 

adjust frame gap as shown in

 

 

 

the Routine Maintenance

3.

Carriage electronics or cables

 

chapter.

 

 

 

are damaged.

3.

Contact Ioline customer service.

4.

Ink cartridge is empty.

4.

Install a new ink cartridge.