Black Box ACXC16, ACXC48 Troubleshooting, External Failure, Video Interference, Fans Malfunction

Chapter 7: Troubleshooting

7. Troubleshooting

Tables 7-1 through 7-7 in Sections 7.1 through 7.7 provide support for problems with the ServSwitch DKM FX matrix. This help assumes a functional extender route. Before running, make sure your extenders’ matrixes work over a peer-to- peer connection. This can be supported by the use of a CATx or fiber coupler.

7.1 External Failure

Table 7-1. External failure.

Problem	Possible Cause	Solution
ServSwitch DKM FX cannot be started	Fuse at the standard appliance outlet is out	Check fuse

7.2 Video Interference

Table 7-2. Video interference.

Problem	Possible Cause	Solution
Opening the OSD is not possible	No OSD jumper set	Set Jumper 11 on the CON unit
		Check the connection, length,
Incorrect video display	Cable connection disturbed	and quality of the interconnection
		cable to the units

7.3 Fans Malfunction

Table 7-3. Fans malfunction.

Problem	Possible Cause	Solution
Fans only run under full load	Communication to fan	Remove and reinstall the fan tray
	tray is disturbed
Fans do not run; LED OK is on	Fans are defective	Contact Black Box Technical Support at
		724-746-5500 or info@blackbox.com

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