Chapter 7: Troubleshooting

7.7 Blank Screen

1

2

3

1

2

3

3

Figure 7-1. LEDs on the ServSwitch DKM FX.

Table 7-7. LED indications.

Problem

Possible Cause

Solution

 

 

 

Monitor remains dark after switching operation

Switching to a CPU port

 

without active source

Connect the computer or CPU

(computer, CPU)

 

 

 

Connection of a console

 

with a CON port or

Check CON and CPU port connections at the

connection of a CPU to a

ServSwitch DKM FX

CPU port not established

 

correctly

 

Connections of the CON

LED 1 on or LED 2 off unit, ServSwitch DKM FX, and the CPU unit

Check the cables and connectors (no cable, cable break, CPU/CON unit off-line, CPU/CON unit connected to the wrong port

LED 3 off

Power supply

Check the power supply units and connection

to the power network

 

 

 

 

 

7.8 Contacting Black Box

If you determine that your ServSwitch DKM FX is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

724-746-5500 blackbox.com

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Black Box ServSwitch DKM FX and DKM FX Compact, ACXC48, ACXC16, ACXC32 manual Blank Screen, Contacting Black Box
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ServSwitch DKM FX and DKM FX Compact, ACXC32, ACXC48, ACXC16 specifications

The Black Box ACXC16, ACXC48, and ACXC32, along with the ServSwitch DKM FX and DKM FX Compact, represent cutting-edge solutions in the realm of digital video and KVM (Keyboard, Video, Mouse) technology for seamless and high-quality content delivery over distances. These devices cater primarily to broadcasters, production studios, and enterprises seeking reliable performance and advanced functionalities.

The Black Box ACXC series, comprising the ACXC16, ACXC48, and ACXC32 models, is designed to handle diverse applications. The numbers designate the capacity, indicating the maximum number of endpoints connected. Their key feature lies in their ability to support high-resolution video formats up to 4K, ensuring clarity and detail that is vital for modern visual presentations. These solutions employ HDBaseT technology for long-distance transmission capabilities, minimizing latency while providing power over a single cable.

The ACXC devices are equipped with features such as digital audio handling, versatile input/output options, and compatibility with various video formats, including HDMI, DVI, and DisplayPort. Their modular design offers flexibility; users can customize their systems according to specific requirements, adding or removing modules without interrupting operations.

On the other hand, the ServSwitch DKM FX and DKM FX Compact are robust KVM extenders designed to manage multiple systems efficiently. The DKM FX supports a variety of devices, enabling users to control multiple computers from a single workstation. It features a compact design, superior signal integrity, and the ability to extend KVM signals over fiber, allowing for distances beyond typical limitations.

Both models use advanced compression technologies to maintain high-quality video and audio signals, ensuring optimal performance even at extended ranges. They also support USB connectivity, enabling peripheral sharing and remote access. The DKM FX Compact takes this further, offering streamlined configurations with fewer components and lower power consumption, making it ideal for space-sensitive environments.

In summary, the Black Box ACXC16, ACXC48, ACXC32, ServSwitch DKM FX, and DKM FX Compact highlight the evolution of KVM and video distribution technologies, providing users with powerful, efficient, and scalable solutions. Their integration of high-resolution support, modularity, and advanced transmission methods makes them indispensable tools for professionals in high-demand settings. Whether for creative environments or corporate infrastructures, these devices enhance productivity and maintain superior quality standards.
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