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Chapter 14
Troubleshooting
This chapter provides informat
ion on the following topics:
•
Frequently asked questions
•
Handheld error messages
Contents
Main
Page
Contents
Important safety information.......................................................9
About this guide.................................................................. ........23
Getting to know your handheld................................................. 27
Email and PIN messages..............................................................41
SMS messages.............................................................................. 73
Managing messages and phone call logs.................................. 87
Address Book............................................................................. 115
Phone .........................................................................................133
Browser.......................................................................................165
Attachments...............................................................................185
Tasks........................................................................................... 199
Calendar........................................ .............................................205
MemoPad............... ....................................................................227
Page
Page
Important safety information
ELECTRICAL SAFETY
ACCESSORIES
DRIVING
For Vehicles Equipped With An Air Bag
ELECTRONIC DEVICES
Pacemakers
Hearing Aids
Other Medical Devices
Posted Facilities
BLASTING AREAS
POTENTIALLY EXPLOSIVE ATMOSPHERES
ADDITIONAL SAFETY GUIDELINES
Page
Important safety/compliance information
For BlackBerry 6710 Wireless Handheld users
EXPOSURE TO RADIO FREQUENCY SIGNALS
SPECIFIC ABSORPTION RATE DATA
ANTENNA CARE
AIRCRAFT
FCC compliance statement (USA)
Industry Canada Certification
Class B compliance
Important safety/compliance information
For BlackBerry 6710 Wireless Handheld and BlackBerry 6720 Wireless Handheld users
EXPOSURE TO RADIO FREQUENCY SIGNALS
SPECIFIC ABSORPTION RATE DATA
ANTENNA CARE
AIRCRAFT SAFETY
EU REGULATORY CONFORMANCE
Page
About this guide
Audience
Conventions
Page
Related documents
Page
Page
Using the keyboard and trackwheel
Page
Page
Page
Activating backlighting
Navigating applications
To open applications
To navigate menus
To scroll through options
To use links
Handheld icons
Application icons
Getting to know your handheld
36 BlackBerry Wireless Handheld
Navigating applications
Handheld status icons
Handheld User Guide 37
Battery status icons
Network status icons
Navigational icons
Configuring handheld options
Tips for using your handheld
Chapter 2
Email and PIN messages
Message status icons
Sending email and PIN messages
To send an email message
To send an email message from a specific service book
Page
To send a PIN message
To send a message to several contacts at one time
To send a message to a one-time recipient
To send email messages using links
Setting message options
To set message options
Page
To set current message options
Inserting symbols
To i nse rt sym bo ls
To insert special characters
Formatting your messages
Automatic capitalization
Automatic punctuation
Email and number fields
Number lock
Using AutoText
AutoText example
To add a new AutoText entry
To add a new AutoText entry using a macro
To perform an AutoText search
To edit an AutoText entry
To delete an AutoText entry
Using cut, copy, and paste
To cut and copy text in a message
To paste text into a message
To use the Find feature in a sent or received
Adding attachments to messages
To attach Address Book entries
Customizing the auto signature
To customize the auto signature
Receiving delivery confirmation
To receive delivery confirmation
Reading email or PIN messages
To read a message
Received email or PIN messages actions
Page
Receiving long email messages
To receive more of a message automatically
To request more of a message manually
Managing attachments
To manage Address Book attachments
To forward messages with file attachments
To manage meeting request and meeting response attachments
Tips for email and PIN messages
Page
Chapter 3
SMS messages
Message status icons
Sending SMS messages
To send an SMS message
To send an SMS message to a one-time recipient
To send messages using links
Setting SMS options
Using AutoText in SMS messages
To ad d a new Au toTe xt ent ry
Page
To use your AutoText entry in an SMS
Reading SMS messages
To read an SMS message
Received SMS messages options
Page
Removing the history from SMS messages
To remove SMS message history
Tips for SMS messages
Page
Page
Filing email messages
To file email messages
Page
Using wireless email reconciliation
To enable wireless email reconciliation
To reconcile email messages from your handheld
Saving messages
To save a sent or received message
Page
To remove messages from the Saved Messages screen
To save a draft of an email or PIN message
Editing messages
To edit an email or PIN message
To change the recipient of an email or PIN
Resending messages
To resend a message
Marking messages as opened
To mark a message as opened
To mark all messages as opened
Marking messages as unopened
To mark a message as unopened
Searching messages and phone call logs
To perform a search
Page
Searching in folders
To recall a search
To edit a search
To edit a search once
To delete a search
To search for a sender or recipient
To search email and PIN messages by subject
Managing phone calls on the Messages
To place phone calls from the Messages application
To view phone call logs on the Messages screen
Deleting messages and phone call logs
To delete a message or phone call log
To delete multiple items by date
To delete email messages on your handheld and your desktop
To empty the deleted messages folder on your desktop
Tips for managing messages and phone call logs
Page
Chapter 5
Address Book
Address Book icons
Setting Address Book options
To set Address Book options
Adding addresses
To add addresses manually
To add addresses from received messages and phone call logs
To add addresses from links
To add addresses from the Phone screen
To update addresses from the Phone screen
Address Book fields
Page
Adding pauses and waits to phone numbers
To add pauses and waits
Changing user-defined field names
To change user-defined field names
Adding group addresses
To add group addresses
Using Remote Address Lookup
To add Address Book entries from Remote Address Lookup results
Remote Address Lookup actions
Managing Address Book entries
To view individual Address Book entries
To view group Address Book entries
To search local Address Book entries
To search a remote address directory
To edit individual Address Book entries
To edit group Address Book entries
To delete Address Book entries
To delete group Address Book entries
Using the SIM phone book application
To view the SIM phone book
To add a SIM phone book entry
To edit a SIM phone book entry
To add SIM phone book entries to the Address Book
To delete a SIM phone book entry
Tips for using the Address Book application
Chapter 6
Phone
Phone icons
Placing phone calls
To place phone calls
Page
Answering phone calls
Page
Answering phone calls when the handheld is locked
To swap phone calls
Ending phone calls
Using shortcuts when you place calls
To dial phone numbers quickly
To alpha-dial
To di al cor po rat e ex te nsi on s
Setting the volume
Putting phone calls on hold
To put a phone call on hold
Muting phone calls
To mute phone calls
Placing one-time phone calls
To place one-time phone calls
Placing phone calls using links
To place phone calls using links
Managing phone calls on the Phone
To place calls from the Phone screen
To delete items on the Phone screen
Customizing Phone options
Customizing call logging
To customize call logging
Setting call barring
To enable call barring
To change your call barring password
To disable call barring
Customizing call forwarding
To customize call forwarding profiles
To enable a call forwarding profile
To disable a call forwarding profile
Setting call waiting
To enable and disable call waiting
Setting general phone options
To set general phone options
Setting Smart Dialing options
To set Smart Dialing options
To set corporate dialing
Calling voice mail
To call voice mail
To edit your voice mail access number
Using phone call notes
To add call notes
To edit call notes
To forward a call log
Using pauses and waits
To place calls using pauses or waits
Placing conference calls
To set up a conference call
To speak to one recipient during a conference call
To disconnect conference call recipients
Viewing phone status
To view phone status
To reset call timers
Placing emergency calls
To place emergency calls
Tips for using the Phone application
To place emergency calls when your handheld is locked
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Chapter 7
Browser
Browser icons
Navigating web pages
To open web pages using links
To open web pages using web page addresses
To open web pages using bookmarks
To navigate within web pages
To view next and previous web pages
To view your Browser history
Setting Browser configuration options
To set Browser configuration options
Setting general Browser options
To customize general Browser options
To clear the cache
To use the Find feature on a web page
Downloading images
To download more images
Viewing web addresses
To view web page addresses
To view web link addresses
Using bookmarks
To add bookmarks
To ed it boo km ark s
To copy a bookmark
To copy a bookmarks address
To de le te b oo kma rk s
Using bookmark subfolders
To create subfolders
To set a default subfolder
To add bookmarks to subfolders
Saving web pages to your Messages
To save web pages to your Messages screen
To sa ve r eq ues ts
To open web pages that are saved on the Messages screen
Closing the Browser
Tips for using the Browser
Chapter 8
Attachments
Attachment Service views
Document view
Spreadsheet view
Opening attachments
To open the table of contents
Page
To open the full content of an attachment
Attachment status icons
Setting Attachment Service options
To set Attachment Service options
Navigating attachments
To navigate to a specific cell
To navigate to a specific sheet
To view pages or tables using links or bookmarks
To read long attachments
To use the Find feature
Deleting attachments
To de le te a tt ach men ts
Tips for using the Attachment Service application
Page
Page
Tasks icons
Setting task options
To set task options
Adding tasks
To add tasks
Task fields
Managing tasks
To view and edit tasks
To change a tasks status
To de le te t as ks
Tips for using the Tasks application
Chapter 10
Calendar
Calendar icons
Before you begin
Setting Calendar options
To set Calendar options
Changing views
To change Calendar views
Day view
Agenda view
Week vi ew
Month view
Navigating in the Calendar application
To navigate in Day and Week views
To navigate in Agenda view
To navigate in Month view
To navigate to a specific date
Enabling wireless calendar synchronization
To enable wireless calendar synchronization
Page
Adding appointments
To add appointments
Page
To add appointments quickly
Appointment fields
Managing appointments
Viewing and editing appointments
To view and edit appointments in Day, Agenda, or Week view
To view and edit appointments in Month view
Deleting appointments
To delete appointments in Day, Agenda, or Week view
To delete multiple appointments by date
To delete appointments in Month view
Managing meeting requests
To create meeting requests
To respond to meeting requests
To view meeting requests
To edit meeting requests
To delete meeting requests
To c anc el m ee tin gs
Tips for using the Calendar application
Page
Setting MemoPad options
To set MemoPad options
Adding memos
To add memos
Managing memos
To view memos
To edit memos
Tips for using the MemoPad application
To delete memos
Page
Performing mathematical operations
To perform a calculation
Performing measurement conversions
To convert measurements
Page
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Chapter 13
Options
Setting the Alarm
To set the Alarm
Alarm fields
Locking the keyboard
Customizing notification profiles
To enable a notification profile
To add a notification profile
Profile fields
Settings for the default profiles
Loud profile
Page
Discreet profile
Quiet profile
Default profile
To edit notification profiles
To delete a notification profile
Setting the Auto On/Off feature
To set the Auto On/Off feature
Auto On/Off fields
To turn off the handheld when the Auto On/Off feature is enabled
Using SIM card security
To enable SIM card security
To disable SIM card security
To change the SIM card PIN code
Customizing handheld options
Handheld options
About
Applications
Auto On/Off
AutoText
Browser
Date/Time
Firewall
Host Routing Table
Localization
Message Services
Network
Owner
Profiles
Screen/Keyboard
Security
To enable password protection
To lock your handheld
To unlock your handheld
To change your password
To disable password protection
To perform Security Self Tests
Service Book
SIM Card
SMS
Status
WTLS
To configure the WTLS default settings.
Page
Frequently asked questions
Alarm
Attachment Service
Battery
Calendar
264 BlackBerry Wireless Handheld
Why is my handheld not synchronizing over the wireless network?
Home screen
How do I return to the Home screen?
LCD screen
What can I do if my LCD screen is faint?
Maintenance
Messages
What is a PIN?
I sent a message and an X icon appears where the check mark usually appears. What should I do?
Why am I not notified when new messages arrive?
Why are email messages arriving at my handheld in an Unknown folder?
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268 BlackBerry Wireless Handheld
Why can I not forward messages from my handheld?
Why did I have several email messages on my handheld before I turned on the radio?
Punctuation
How do I type a period (.) or other punctuation marks on the handheld?
Security
What should I do if the Security Self Tests fail?
Handheld User Guide 269
Handheld error messages
The following error messages might appear when you use your handheld applications and features.
Address Book error messages
Attachment Service error messages
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WAP Browser error messages
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Calendar error messages
Message status field error messages
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Phone error messages
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286 BlackBerry Wireless Handheld
Tasks error messages Transmission error messages
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Index
A
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B
C
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D
E
F
forwarding
G
H
I
J
K
L
M
N
O
P
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R
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