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Blackberry 7230 Getting Started and Quick Reference Card., Getting Started and Quick Reference Card

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Troubleshooting

BlackBerry Wireless Handheld 139

Some handheld

applications do not

work.

For example, the

handheld does not send

or receive messages, or

the phone or browser do

not work.

The wireless radio is off. On the Home screen, click

the Turn Wireless On

icon.

The handheld is not in an

area of wireless

coverage.

Return to an area of

wireless coverage.

The battery is too low. Charge the handheld.

Refer to the

Getting Started and Quick Reference Card.

The SIM card is not

inserted correctly. Reinsert the SIM card.

Refer to the

Getting Started and Quick Reference Card

.

The handheld is not

registered with the

wireless network.

Verify the registration

status in the Active

Network field.

Refer to page118.

Register with the network.

Refer to page119.

Contact your service

provider.

The wireless network is

experiencing difficulties. Contact your service

provider.

Your service provider

does not support the

phone or browser.

Contact your service

provider.

Issue Possible cause Possible solution

Contents

Main Page Contents Page About this guide Overview Audience Conventions This guide uses the following conventions: Refer to the following resources for additional information: Related resources Getting Started and Quick Reference Card Page Messages Email and PIN messages Opening messages Open a message Sending email and PIN messages Send a message Send a message to a contact in your address book Send an email message using a link Reply to a message Forward a message Resend a message Edit and resend a message Managing address book attachments Send an address book attachment Open an address book attachment Managing file attachments Open the table of contents of a file attachment Open a file attachment Navigate in spreadsheet format Set file attachment options Setting message options Set message options 4. In the following fields, press the Space key until the preferred option appears: 5. Click the trackwheel. A menu appears. 6. Click Save. The options are saved. Set the importance level of a message SMS messages Opening SMS messages Open an SMS message Sending SMS messages Send an SMS message Page Send an SMS message to a contact in your address book Reply to an SMS message Forward an SMS message Resend an SMS message Setting SMS message options Managing messages Saving messages Save a message Deleting messages Delete a message Delete messages prior to a specific date Empty the deleted messages folder on your computer from your handheld Reconciling email messages Filing email messages File an email message Searching for messages Search for a message View, edit, or delete a saved search Search for a message by sender, recipient, or subject Marking messages Mark a message as unopened or opened Mark messages prior to a specific date as opened Address book Adding contacts Create a contact 5. Click the trackwheel. A menu appears. 6. Click Save. The contact is saved. Create a group Add contact information from the Messages screen Add contact information from the Phone screen Add contact information from a link Add contact information from your SIM card phone book Managing the address book Open a contact or group Edit a contact Edit a group Delete a contact or group Search for a contact in a remote address book Setting address book options Set address book options Managing the SIM card phone book View the SIM card phone book Create a SIM card contact Edit a SIM card contact Delete a SIM card contact Page Phone Making phone calls Make a call Call a contact that appears on your Phone screen Call a contact in your address book Call a contact using a link Call an emergency phone number Call your voice mail Answering phone calls Answer a call Using phone features Adjust the volume Place a call on hold Mute a phone call Alternate between phone calls Make a conference call Use other applications during a call Use alpha-dialing Managing phone call logs Open a phone call log Create or edit phone call notes Forward a phone call log Delete a phone call log Search for a phone call log Setting phone options View the phone options Setting call logging Set call logging Setting call barring Set call barring options Enable or disable call barring Change your call barring password Setting call forwarding Set call forwarding profiles Enable or disable a call forwarding profile Setting call waiting Set call waiting Setting general phone options Set general phone options Setting smart dialing options Set general smart dialing options Set corporate smart dialing options Setting voice mail options Set voice mail options Setting TTY options Set the TTY option Viewing phone information View phone information Reset call timers Page Browser About the handheld browsers Configuring a browser Configure a browser Browsing web pages Open a web page by typing a URL Open a web page from a link Cancel a web page request Navigate on a web page Navigate between web pages View images on a web page Refresh a web page Save a web page to the Messages screen View the URL of a web page View the security settings for a web page Download applications Using bookmarks Create a bookmark Open a bookmark Edit a bookmark Move a bookmark Delete a bookmark Create a folder for bookmarks Rename a folder for bookmarks Move between folders for bookmarks Managing the browser Close a web page Hide the browser Close the browser View the browser history Clear a browser cache View the browser connection information Setting browser options Set browser options Page Page Navigating in the calendar Change the calendar format View the current date View a specific date View the next or previous date Managing appointments and meetings Create an appointment or meeting Page Create an appointment quickly Open an appointment or meeting Open a meeting from the Messages screen Accept or decline a meeting invitation Edit an appointment or meeting Page Delete an appointment or meeting Setting calendar options Set calendar options Page Other applications Task s Create a task Open a task Edit a task Change the status of a task Delete a task Set task options MemoPad Create a memo Open a memo Edit a memo Delete a memo Set MemoPad options Calculator Perform a calculation Convert measurements Alarm Set the alarm Turn off the alarm Games Start a game BrickBreaker Navigate in BrickBreaker Set BrickBreaker options Options Handheld options View handheld options 1. On the Home screen, click the Options icon. The Options screen appears. About View handheld information Applications View application information Auto On/Off Set Auto On/Off options Enable or disable Auto On/Off AutoText View AutoText entries Create an AutoText entry Edit an AutoText entry Delete an AutoText entry Browser Set browser options Date/Time Set the date and time Firewall Accept or deny a connection request Reset firewall settings Localization Select a display language Message services Change your default message service Network Set network options Select a network manually Register your handheld manually Owner Set owner information Profiles Enable a notification profile Create a notification profile Page Edit a notification profile Delete a notification profile Download notification tunes Manage a tune Screen/Keyboard Set screen and keyboard settings Security Set security options Set a password Change the password Disable the password Lock your handheld Unlock your handheld Perform Security Self Tests Service book View service books Accept a service book SIM card Enable or disable SIM card security Change the SIM card PIN code SMS Status View status items WAP Push Set WAP Push options WTLS Set WTLS options Page Icons Address book Messages Phone Browser Calendar Other applications Troubleshooting Page Getting Started and Quick Reference Card. Getting Started and Quick Reference Card Maintenance Index A B C D E F G H I K L M N O P R S Page T U V W