Blackberry 8220 manual My device does not recognize my media card

User Guide Media

•If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

•If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to None or Security Password.

Related topics

Turn off mass storage mode, 99

Encrypt the files on a media card, 98

My device does not recognize my media card

Try performing the following actions:

•Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device.

•In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode. Format the media card. Turn on mass storage mode.

Related topics

Turn off mass storage mode, 99

Format a media card, 98

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry® device password and you reset your device, unlock your device.

Related topics

Lock the device, 227

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

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