Main
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Contents
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
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Phone
Phone basics
Find your phone number
Make a call
Answer a second call
Turn on the speakerphone
Dial an extension
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Emergency calls
About emergency calls
Make an emergency call
Volume
Adjust the volume
Voice mail
Check your voice mail
Change the voice mail access number
Speed dial
Set up speed dial for a contact
Change the contact assigned to a speed dial key
Voice dialing
Make a call using a voice command
Check a status using a voice command
Change the voice dialing language
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Call logs
About call logs
View call logs in a message list
Add notes to a call log
Change call log notes
Send a call log
Delete call log notes
Call waiting
Turn on call waiting
Call forwarding
About call forwarding
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Call blocking
About call blocking
Block calls
Change the call blocking password
Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
Turn on TTY support
Multiple phone numbers
About multiple phone numbers
Phone options
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Answer calls automatically when you remove your device from the holster
Stop answering calls automatically when you open the flip
Reset a call timer
About telecoil mode
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
My phone number appears as Unknown in the phone application
I cannot check my voice mail
I cannot make calls using a voice command
My device does not recognize names or numbers in voice commands
I cannot make a conference call
Messages
Message basics
Composing messages
Save a draft of a message
Set the importance level for a message
Sending messages
Send an email message
Send a PIN message
Send an SMS text message
Send an MMS message
Reply to a message
Forward a message
Managing messages
Open a message
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Email messages
Email message basics
Send an email message
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
Forward messages from a specific email message folder to your device
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Options for email message filters
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Delete an email message filter
Email message options
Check spelling automatically before sending email messages
Set an out-of-office reply
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in HTML email messages
Hide filed email messages
Receive only the first section of long email messages
Change the email address that you use to send messages or meeting invitations
Stop forwarding email messages to your device
PIN messages
About PIN messages
Find your PIN
Send a PIN message
Set a high importance level for received PIN messages
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Send an SMS text message
Options for SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
MMS messages
MMS message basics
About MMS messages
Find your MMS phone number
Send an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your contact list from an MMS message
MMS message options
Request delivery or read notification for an MMS message
Request delivery notification or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Message list options
Turn off the prompt that appears before you delete items
Turn off the prompt that appears when you mark messages as opened
Set how long your device stores messages
Use color to differentiate work messages from other messages
Change how a message list displays messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Hide sent messages
View call logs in a message list
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Message shortcuts
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a message with a pass phrase
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
Add a certificate from an attachment
Attachment indicators in S/MIME-protected messages
S/MIME-protected message status
Digital signature indicators
Encryption status indicators
Check the status of a certificate or certificate chain
S/MIME-protected message options
Change your signing or encryption certificate
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of S/MIME indicators in messages
Change the encryption algorithms for S/MIME-protected messages
Request delivery notification for signed S/MIME-protected messages
S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
I cannot open an attachment in an encrypted message
PGP protected messages
PGP protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Add a PGP key from an attachment
Attachment indicators in PGP protected messages
Add connection information for a certificate server from a message
PGP protected message status
Encryption status indicators
Digital signature indicators
PGP protected message options
Change your signing and encryption key
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Turn off the prompt that appears before a PGP protected message is truncated
Turn off the prompt that appears when you use a PGP key that is not recommended for use
Message troubleshooting
I cannot send messages
I am not receiving messages
I cannot file email messages
I cannot send SMS text messages
I am not receiving SMS text messages
The number of new or unopened messages is different than I expected
Some messages no longer appear on my device
A message or attachment does not appear or is truncated
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Attachments
Attachment basics
About attachments
Open an attachment
Download an attachment
Open a link in an attachment
View properties for an attachment
Set font options for an attachment
Search for text in a message, in an attachment, or on a web page
Document attachments
Open a password-protected .pdf file attachment
View tracked changes in a document
View the table of contents in a document
Spreadsheet attachments
Media attachments
View a list of pages in a multi-page .tif file attachment
Presentation attachments
vCard contact attachments
About vCard contact attachments
Open a vCard contact attachment
Add a contact to your contact list from a vCard contact attachment
Attachment shortcuts
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Camera and video camera
Take a picture
Pan a picture
Zoom in to or out from a picture
Record a video
Camera and video camera options
Change the picture size
Set picture quality
Change the default size of the viewfinder
Change the video size and format
Camera and video camera shortcuts
Camera and video camera troubleshooting
I cannot save pictures or videos
The flash dims or turns off
Some pictures that I take are blurry
Media
Transferring and downloading media files
About transferring media files
Transfer a file between your device and your computer using the Roxio Media Manager
Transfer a file between your device and your computer in mass storage mode
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Download a Home screen background
Playing media files and recording voice notes
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Keep backlighting on when you play a video
About using a headset
Managing media files
Playlists
About playlists
Create a standard playlist
Change a standard playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Delete a playlist
View properties for a media file
Change the amount of memory available for media files
Rename a media file
Move a media file
Delete a media file
Viewing pictures
View a picture
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures by name
Zoom in to or out from a picture
Managing pictures
Rename a picture or picture folder
Move a picture
Delete a picture or picture folder
Media card and mass storage mode options
About media cards
Format a media card
View the amount of available memory
About file encryption
Encrypt the files on a media card
Turn off media card support
Media shortcuts
Media troubleshooting
I cannot play a song or video on a web page
I cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or Home screen background
Browser
Browser basics
Browsing web pages
Visit a web page
Search the Internet
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Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Play a song or video on a web page
Save a song or video from a web page
View a full picture on a web page
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web page
Change a bookmark for a web page
Send a bookmark for a web page
Delete a bookmark for a web page
Add a bookmark folder for web pages
File a bookmark for a web page
Web feeds
About web feeds
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Browser options
Change the default browser view
Change the home page or start page
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Receive a prompt before closing the browser or running a script
Clear a browser cache
Clear the browser history
About browser configurations
Set the default browser configuration
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn off browser push
Browser push options
Browser shortcuts
Browser troubleshooting
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Date, time, and alarm
Set the date and time
Get the date and time from the wireless network automatically
Change what appears on the display when your device is charging
Change the clock face
Display a second time zone
Turn on bedside clock mode
Set options for bedside clock mode
Turn on the alarm
Silence the alarm
Change alarm notification options
Use the stopwatch
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
The time on my device is incorrect
Personal organizer
Contacts
Contact basics
Add a contact
Add a contact from a message, call log, or web page
View a contact
Change a contact
Delete a contact
Search for contacts in your organization's address book
Manage contact lookup results
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Multiple contact lists
About multiple contact lists
Switch contact lists
Change the default contact list
Contact list options
Sort contacts or tasks
Change the display options for contacts
View the number of contacts stored on your device
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Schedule an alarm
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Meetings
Schedule a meeting
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Send an email message to all meeting participants
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
Change the email address that you use to send messages or meeting invitations
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View more of the subject line for appointments in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
About multiple calendars
Switch calendars
Use color to differentiate calendars
Change the calendar that reminds you of appointments
Tasks
Task basics
Create a task
Change a task
Change the status of a task
Hide completed tasks
Send a task or memo
Delete a task
Task list options
Sort contacts or tasks
Change the snooze time for reminders
View tasks in a calendar
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Change a memo
Send a task or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Sort contacts, tasks, or memos by category
Delete a contact, task, or memo from a category
Delete a category
Calculator
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Notification profiles
Notification basics
About notification profiles
Change your ring tone
Switch notification profiles
Change a notification profile
Delete a notification profile
Prevent notification during calls
Silence your device
Download a ring tone
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Delete a notification profile exception
About custom ring tones
Assign a ring tone to a contact
Notification profile troubleshooting
My device is vibrating more times than expected
I am not receiving notification for incoming calls or messages
I cannot change some fields in a Calls From notification profile exception
Typing
Typing basics
Set the cursor speed
Turn on key tones
Typing input methods
About typing input methods
Type text using SureType technology
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Spelling checker
Check spelling
Correct spelling while you type
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Stop displaying spelling suggestions in the list that appears when you type
Add a word to the custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Custom dictionary
About the custom dictionary
Add a word to the custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
AutoText
About AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Change an AutoText entry
Typing shortcuts
Typing troubleshooting
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Language
Switch typing input methods
Change the input options for SureType technology
Change the voice dialing language
Use a shortcut to switch typing input languages while you type
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Change the display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
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Display and keyboard
Backlighting
About backlighting
Set the brightness of the backlighting
Set how long backlighting remains on
Download a Home screen background
Set owner information
Change the display font
About organizing applications
Add an application folder
External display
Review notifications on the external display
Change options for notifications on the external display
Keyboard options
Turn on key tones
Turn off trackball sounds
Set the cursor speed
Assign an application to a Convenience key
Themes
Accessibility options
Display troubleshooting
Search
Messages, attachments, and web pages
Search for messages
Search criteria
Manage message search results
Search for messages by contact or subject
Search for text in a message, in an attachment, or on a web page
View a list of saved searches
Change a saved search
Organizer data
Search for organizer data
Search for contacts in your organization's address book
Manage contact lookup results
Search shortcuts
Synchronization
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Prerequisites: Synchronizing organizer data over the wireless network
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Prerequisites: Restoring data over the wireless network
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
I am not receiving email messages from personal folders on my computer
Email messages are not being deleted over the wireless network
Organizer data is not synchronizing over the wireless network
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Send a media file
Rename a paired Bluetooth enabled device
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Encrypt data that you send or receive using Bluetooth technology
Turn off automatic reconnection to Bluetooth enabled devices
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
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GPS technology
About GPS technology
Get your GPS location
Turn off location aiding
GPS technology troubleshooting
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Maps
Map basics
Get directions
View directions as a route on a map
Send a route or a map
View a list of points of interest near a location
View points of interest on a map
Track your movement
Show or hide a layer on a map
Set a home or work address
Navigation
Maps bookmarks
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Map options
Set the GPS receiver that you use to track your movement
Clear the map cache
View status information at the top of a map
View north at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Add GPS location information to pictures
Map shortcuts
Maps troubleshooting
Diagonal lines appear on a map
BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Groups
Add a group
Conversations
Send a file to a contact
Send a voice note to a contact
Send a vCard contact attachment
Ping a contact
Turn off ping vibration
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Availability
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Applications
Switch applications
Add an application
View properties for an application
Delete a third-party application
View the size of an application database
About upgrading the BlackBerry Device Software
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network
Upgrade the BlackBerry Device Software
Return to the previous version of the BlackBerry Device Software
Delete the previous version of the BlackBerry Device Software
Application troubleshooting
I cannot add applications
My device does not have enough available memory to upgrade the BlackBerry Device Software
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Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
Verify the status of network connections and services
Wi-Fi connection settings
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
About Wi-Fi profiles
Wi-Fi profile security options
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Install a root certificate on your computer
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Wi-Fi profile connection options
Wi-Fi profile security options
Wi-Fi profile IP and DNS options
UMA connection settings
About connecting to a Wi-Fi network for UMA
Change your preferred network type
Wireless network coverage troubleshooting
I cannot connect to a wireless network
I cannot synchronize a certificate
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Power, battery, and memory
Turn off your device
Set your device to turn on and turn off automatically
Reset the device
Check the battery power level
Format a media card
View the amount of available memory
Best practice: Optimizing your device performance
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SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Copy a contact from your contact list to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
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Security
Security basics
About the device password
Set a device password
Change the device password
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
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Copy a password
Prevent password copying
Set a limit for password attempts in the password keeper
Encryption
About file encryption
Encrypt the files on a media card
About content protection
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your device deletes sensitive data from the temporary device memory
Delete sensitive application data from the temporary device memory
Certificates
Certificate basics
Download a certificate from an LDAP certificate server
View properties for a certificate
Certificate properties
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status
Certificate status indicators
Check the revocation status of a certificate or certificate chain
Change the trust status of a certificate
Revoke a certificate
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Turn off the display name prompt that appears when you add a certificate to the key store
Turn off the fetch status prompt that appears when you add a certificate to the key store
Certificate shortcuts
PGP keys
PGP key basics Download a PGP key from an LDAP certificate server
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP certificate server
View properties for a PGP key
PGP key properties
Send a PGP key
Delete a PGP key
Clear the PGP data cache
PGP key status PGP key status indicators
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Turn off the display name prompt that appears when you add a PGP key to the key store
Turn off the fetch status prompt that appears when you add a PGP key to the key store
PGP key shortcuts
PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for LDAP certificate servers
Connection options for OCSP and CRL servers
Send connection information for a certificate server
Delete a certificate server
Key stores
About the key store
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Add contacts to your contact list automatically when you add items to the key store
Change the service that your device uses to download certificates
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Reject certificate revocation lists from unverified CRL servers
Smart cards
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Import a certificate from a smart card
Lock your device when you remove your smart card from your smart card reader
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites: Using authentication certificates
Use a certificate to authenticate your smart card
Check the status of your authentication certificate automatically
Store the pass phrase for your smart card in the application memory
Software tokens
About software tokens
Change the PIN for a software token on your device
VPN settings
About VPN profiles
Prerequisites: Logging in to a VPN
Log in to a VPN
Change the user name and password for a VPN profile
Change the software token for a VPN profile
About security self-tests
Verify security software
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
I cannot download a certificate
I cannot unlock my device using my smart card
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
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Service books and diagnostic reports
Service books
About service books
Accept a service book
Delete a service book
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
I cannot run or submit a diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Include advanced data in Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
Set the paddle speed
Submit a score to the BrickBreaker high score web site
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Glossary
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Legal notice