Bluetooth technology troubleshooting | Blackberry 8220 instruction

User Guide

Bluetooth technology

Encrypt data that you send or receive using Bluetooth technology

To perform this task, the paired Bluetooth® enabled device must support data encryption.

1.In the device options, click Bluetooth.

2.Press the Menu key.

3.Click Options.

4.Change the Security Level field to High+Encryption.

5.Press the Menu key.

6.Click Save.

Turn off automatic reconnection to Bluetooth enabled devices

By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used.

1.In the device options, click Bluetooth.

2.Press the Menu key.

3.Click Options.

4.Change the Connect on Power Up field to No.

5.Press the Menu key.

6.Click Save.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

•Verify that Bluetooth® technology is turned on.

•Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

Related topics

Bluetooth technology basics, 179

I cannot pair with a Bluetooth enabled device

Try performing the following actions:

•Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen.

184

Image 186

Blackberry 8220 manual Bluetooth technology troubleshooting, Cannot type a passkey on a Bluetooth enabled device

Contents

User Guide SWD-438151-0717114701-001 Contents 101 121 169 195 227 259 User Guide Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Attachment shortcuts Camera and video camera shortcuts On a web Media shortcutsBrowser shortcuts Navigate a web Typing shortcuts Insert symbolsCalendar shortcuts Work with text Search shortcuts Map shortcuts Phone Phone Phone basics Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Turn on the speakerphone Volume Emergency calls Improve sound quality during a call Change the voice mail access numberVoice mail Improve sound quality for all calls Speed dial Voice dialing Change the voice dialing language Check a status using a voice commandTurn off choice lists for voice commands Turn off voice prompts Set playback options for voice dialing Set the matching sensitivity level for voice commandsConference calls Improve voice recognition of numbers Call logs Change call log notes View call logs in a message listAdd notes to a call log Send a call log Turn on call waiting Call waitingCall forwarding About call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New Number Call blocking Fixed dialing Add a contact to your fixed dialing list Click Enable FDN ModeTurn on fixed dialing Change a contact in your fixed dialing list Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing About smart dialing About TTY support TTY supportMultiple phone numbers Turn on TTY support Phone options Switch the active phone numberHide or display your phone number when you make calls Turn on dialing from the Lock screen Click Last Call or Total Calls Click Clear Timer Stop answering calls automatically when you open the flipReset a call timer Turn off the prompt that appears before you delete items Turn on telecoil mode Phone troubleshootingAbout telecoil mode Click Hearing Aid Mode Cannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Some features are not available on my device Cannot make a conference call Messages Message basicsComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature Create a link for a PIN Send a PIN message Send an SMS text messageSend an MMS message Managing messages Mark a message as opened or unopened Save a messageSearch for text in a message, in an attachment, or on a web View an address instead of a display name Delete the original text from a reply message Email messagesEmail message basics File an email message Add, change, or delete an email message folder Click Folder RedirectionChange the Save Copy In Sent Folder field to No Create an email message filter Email message filtersAbout email message filters Options for email message filters Turn on an email message filter Change an email message filter Delete an email message filter Email message optionsPrioritize email message filters Check spelling automatically before sending email messages Stop loading pictures in Html email messages Request delivery or read confirmation for email messagesView email messages in plain text format Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your deviceChange the Send Email to Handheld field to No Find your PIN PIN messagesAbout PIN messages Send a PIN message About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number View more of the history in SMS text messages Options for SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM card About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcasting MMS messages MMS message basics Attach a media file to an MMS message MMS message attachmentsCreate a slide show in an MMS message Attach Picture Attach Audio Attach Video Attach Voice Note MMS message options View the size of an MMS message before sending it Stop receiving MMS messages when roamingMessage list options Block MMS messages Click General Settings Set how long your device stores messages About multiple message lists Hide the new or unopened message indicatorChange how a message list displays messages Use one message list or multiple message lists Hide sent messages Block incoming messagesClick Firewall Click Reset Count or Reset All Counts Reset a blocked message counterClick Configure Exceptions Add a contact to your allowed sender list About signing and encrypting messages MIME-protected messagesMIME-protected message basics Sign or encrypt a message Download the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Add a certificate from a message View the certificate used to sign or encrypt a message Digital signature indicatorsMIME-protected message status View encryption information for a weakly encrypted message MIME-protected message options Encryption status indicatorsChange the default signing and encryption option Check the status of a certificate or certificate chain About message classifications Change the default message classificationChange the size of S/MIME indicators in messages Change the Message Viewer Icons field Change the Request S/MIME Receipts field to Yes MIME-protected message troubleshootingCannot open an attachment in an encrypted message Change the Warn about truncated messages field to No Encrypt a PGP protected message with a pass phrase PGP protected messagesPGP protected message basics Attach a PGP key to a message Add a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachment PGP protected message status View the PGP key used to sign or encrypt a messageClick Display Senders PGP Key or Display Encryption PGP key PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Change the Warn about problems with my PGP keys field to No Message troubleshootingPGP protected message troubleshooting Cannot send messages Am not receiving messages Cannot file email messages Some messages no longer appear on my device Cannot send SMS text messagesAm not receiving SMS text messages Message or attachment does not appear or is truncated Email message filters are not working correctly Html email messages do not appear correctlySome email message folders appear dimmed Cannot turn on cell broadcasting View a list of saved searches Attachments Attachment basics Set font options for an attachment Open a link in an attachmentView properties for an attachment Search for text in a message, in an attachment, or on a web Document attachments Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Attachment troubleshootingSkipped content bar appears in a document About vCard contact attachments Question mark appears on a slide Camera and video camera Pan a picture Camera and video cameraTake a picture Zoom in to or out from a picture Camera and video camera options Apply a color effect to pictures or videos Flash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurry About transferring media files MediaTransferring and downloading media files Save a song or video from a web Download a ring tone Receive a media file using Bluetooth technologySend a media file Download a Home screen background Playing media files and recording voice notes Search for a media file Switch applications during a songAmplify the volume Record a voice note Playlists Keep backlighting on when you play a videoManaging media files About playlists Repeat a playlist Change a standard playlistCreate an automatic playlist Click Playlists Rename a media file View properties for a media fileChange the amount of memory available for media files Rename a playlist Delete a media file Viewing picturesMove a media file View a picture View pictures by name View pictures as a slide showChange the number of seconds between slides in a slide show Zoom in to or out from a picture Managing pictures Move a picture Media card and mass storage mode optionsRename a picture or picture folder Delete a picture or picture folder About file encryption Format a media cardView the amount of available memory Encrypt the files on a media card Turn off the mass storage mode prompt Media troubleshootingTurn off mass storage mode Cannot play a song or video on a web My device does not recognize my media card Browser Browser basicsBrowsing web pages Save a web page to a message list Move through a web page line by lineRefresh a web Stop loading a web Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Add a bookmark for a web Delete a bookmark for a web Change a bookmark for a webSend a bookmark for a web Add a bookmark folder for web pages Delete a bookmark folder for web pages Web feedsRename a bookmark folder for web pages About web feeds Mark a web feed title as opened or unopened View web feed contentListen to web feed content Change a web feed Delete a web feed Change the default browser viewBrowser options Change the home page or start Change font options for web pages Change options for pictures and animation on web pagesChange display options for web pages Set the character encoding for all web pages Clear the browser history About browser configurationsClear a browser cache Click Cache Operations Browser security Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Smsc Hosts MDS HostsProcess Smsc Process IP Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 116 Set the date and time Date, time, and alarmClick Update Time Click Set Time Change the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zone Change alarm notification options Turn on the alarmSilence the alarm Set the timer Change timer notification options Date, time, and alarm troubleshootingTime on my device is incorrect Personal organizer ContactsContact basics Delete a contact View a contactChange a contact Search for contacts in your organizations address book Assign a ring tone to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact About mailing lists Mailing listsDelete the caller ID picture for a contact Create a mailing list Multiple contact lists Change the display options for contacts Contact list optionsSort contacts or tasks Turn off the prompt that appears before you delete items Contact troubleshooting CalendarCalendar basics Schedule a meeting Schedule an alarmSchedule an appointment quickly in Day view Recurrence fields Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Meetings Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Click View Calendar Calendar options View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change the first day of the week View the number of calendar entries stored in a calendar Hide free time in Agenda viewChange how long your device stores calendar entries Click General Options Change the Keep Appointments field Multiple calendars Calendar shortcuts Calendar troubleshootingTasks Task basics Hide completed tasks Change a taskChange the status of a task Send a task or memo Task list options Delete a task View the number of tasks or memos stored on your device MemosMemo basics Create a memo About categories CategoriesMemo list options Delete a memo Sort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a category Calculator Use the calculatorConvert a measurement 142 Notification profiles Notification basics Prevent notification during calls Change a notification profileDelete a notification profile Silence your device LED notification Turn off Bluetooth connection notificationTurn on wireless coverage notification LED notification Custom notification About custom notificationChange the order of notification profile exceptions About custom ring tones Change a notification profile exceptionDelete a notification profile exception Assign a ring tone to a contact Notification profile troubleshooting My device is vibrating more times than expected Typing Typing basics Set the cursor speed Type text using SureType technologyTyping input methods Turn on key tones Switch typing input methods when typing Type text using multi-tapSwitch typing input methods About typing input languages Correct spelling while you type Spelling checkerCheck spelling Correct spelling quickly while you type Change a word in the custom dictionary Change options for checking spellingAdd a word to the custom dictionary Delete a word from the custom dictionary Stop adding items to the custom dictionary automatically Custom dictionaryAbout the custom dictionary Change the Learn Words From Email Messages field to Off Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messages Change an AutoText entry Delete an AutoText entryUndo an AutoText change SureType technology does not recognize a word Typing troubleshootingCannot type a password Cannot check spelling 158 Language Switch typing input methods Change the input options for SureType technologyChange the voice dialing language Language troubleshooting Change the shortcut for switching typing input languagesTurn off the shortcut for switching typing input languages Change the display options for contacts 162 Display and keyboard BacklightingDisplay options About organizing applications Set owner informationChange the display font Add an application folder External display Keyboard options Turn off trackball soundsAssign an application to a Convenience key Accessibility options Themes My device screen turns off Display troubleshootingNo application opens when I press a Convenience key My display changed Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Change a saved search Organizer dataView a list of saved searches Delete a saved search Search for contacts in your organizations address book Manage contact lookup results Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization About synchronization conflicts Synchronize organizer data over the wireless networkChange the Wireless Synchronization field to Yes Manage email reconciliation conflicts About backing up and restoring device data Prerequisites Restoring data over the wireless networkManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items User Guide 178 Bluetooth technology Bluetooth technology basics Click Activate Bluetooth device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Transfer Contacts Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry device Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Bluetooth profiles My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device 186 About GPS technology GPS technology troubleshootingGPS technology Get your GPS location User Guide Maps Map basics Track your movement View a list of points of interest near a locationView points of interest on a map Show or hide a layer on a map Navigation Maps bookmarks File a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movement View north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a map Diagonal lines appear on a map Maps troubleshootingView GPS location information for a picture on a map Click View on Map Add a contact Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Groups Conversations Send a vCard contact attachment Send a file to a contactSend a voice note to a contact Ping a contact Copy a conversation Start a conferenceView conference participants Clear a conversation Availability Receive notification when a contact becomes available Click Set Alert 202 Add an application Switch applicationsApplications View properties for an application About upgrading the BlackBerry Device Software Upgrade the BlackBerry Device SoftwareView the size of an application database Click Database Sizes Cannot add applications Application troubleshootingClick Wireless Upgrade Click Previous upgrade succeeded Click Delete Downgrade Data 206 Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Bluetooth Green Turn on wireless coverage notificationAbout the preferred wireless network list Click My Preferred Network List Change the order of preferred wireless networks Turn off data service Wi-Fi connection settings Switch wireless networks manuallyVerify the status of network connections and services About connecting to a Wi-Fi network Connect to a Wi-Fi network About Wi-Fi profilesWi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manually Delete a Wi-Fi profile Advanced Wi-Fi connection settingsPrevent your device from connecting to a Wi-Fi network Install a root certificate on your computer Band type Wi-Fi profile connection optionsAllow inter-access point handover Prompt before connection Wi-Fi profile IP and DNS options UMA connection settings Wireless network coverage troubleshooting Cannot synchronize a certificate 218 Power, battery, and memory Format a media card View the amount of available memoryBest practice Optimizing your device performance 221 222 Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Change the SIM card PIN code Change the display name for a phone number 226 Security Security basics Password keeper Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeper Set a limit for password attempts in the password keeper Copy a passwordPrevent password copying Encryption Protect your device data About content protectionSet content protection strength About encryption keys About memory cleaning Memory cleaningAbout content compression Turn on memory cleaning Download a certificate from an Ldap certificate server CertificatesCertificate basics Click Certificates View properties for a certificate Certificate properties Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Change the trust status of a certificate Certificate status indicatorsCertificate status Revoke a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate Click Associate AddressesClick Add Address Certificate shortcuts Download an updated PGP key from an Ldap certificate serverPGP keys Download a personal PGP key from the PGP Universal Server View properties for a PGP key PGP key propertiesSend a PGP key Clear the PGP data cache PGP key status PGP key status indicatorsDelete a PGP key Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key Add a certificate server Certificate serversPGP key shortcuts Change connection information for a certificate server Send connection information for a certificate server Connection options for Ldap certificate serversConnection options for Ocsp and CRL servers Delete a certificate server Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Key stores Turn off automatic backup of key store data Click Key Stores Change the Certificate Service fieldChange the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your deviceAbout two-factor authentication Smart cards Change the User Authenticator field to Smart Card About smart password entryTurn off smart password entry Import a certificate from a smart card Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Click Smart Card VPN settings Software tokens Log in to a VPN Change the user name and password for a VPN profilePrerequisites Logging in to a VPN Change the software token for a VPN profile Verify security software Reset connection permissions for third-party applicationsAbout security self-tests Third-party application control Turn on safe mode Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Security troubleshootingCannot unlock my device using my smart card Cannot download a certificate User Guide 258 Service books and diagnostic reports Service booksDiagnostic reports Delete a diagnostic report View a diagnostic reportSubmit a diagnostic report Set a default recipient for diagnostic reports About Wi-Fi diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report Submit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Check the high scores on the BrickBreaker web site Click Send High ScoreClick High Scores 266 BlackBerry MDS BlackBerry enabled deviceGlossary Certificate Mass storage mode Ldap certificate server Personal PGP key Ocsp serverPersonal certificate Private key Triple DES WML 272 Legal notice 273 User Guide User Guide