User Guide
SWD-438151-0717114701-001
Contents
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User Guide
Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
On a web
Media shortcuts
Browser shortcuts
Navigate a web
Typing shortcuts
Insert symbols
Calendar shortcuts
Work with text
Search shortcuts
Map shortcuts
Phone
Phone
Phone basics
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Turn on the speakerphone
Volume
Emergency calls
Improve sound quality during a call
Change the voice mail access number
Voice mail
Improve sound quality for all calls
Speed dial
Voice dialing
Change the voice dialing language
Check a status using a voice command
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Set the matching sensitivity level for voice commands
Conference calls
Improve voice recognition of numbers
Call logs
Change call log notes
View call logs in a message list
Add notes to a call log
Send a call log
Turn on call waiting
Call waiting
Call forwarding
About call forwarding
Delete a call forwarding phone number
Add a call forwarding phone number
Change a call forwarding phone number
Click New Number
Call blocking
Fixed dialing
Add a contact to your fixed dialing list
Click Enable FDN Mode
Turn on fixed dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
About smart dialing
About TTY support
TTY support
Multiple phone numbers
Turn on TTY support
Phone options
Switch the active phone number
Hide or display your phone number when you make calls
Turn on dialing from the Lock screen
Click Last Call or Total Calls Click Clear Timer
Stop answering calls automatically when you open the flip
Reset a call timer
Turn off the prompt that appears before you delete items
Turn on telecoil mode
Phone troubleshooting
About telecoil mode
Click Hearing Aid Mode
My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Cannot check my voice mail
Some features are not available on my device
Cannot make a conference call
Message basics
Messages
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send an SMS text message
Send a PIN message
Send an MMS message
Managing messages
Mark a message as opened or unopened
Save a message
Search for text in a message, in an attachment, or on a web
View an address instead of a display name
Delete the original text from a reply message
Email messages
Email message basics
File an email message
Click Folder Redirection
Add, change, or delete an email message folder
Change the Save Copy In Sent Folder field to No
Create an email message filter
Email message filters
About email message filters
Options for email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Email message options
Prioritize email message filters
Check spelling automatically before sending email messages
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Stop forwarding email messages to your device
Receive only the first section of long email messages
Change the Send Email to Handheld field to No
Find your PIN
PIN messages
About PIN messages
Send a PIN message
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
View more of the history in SMS text messages
Options for SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
About cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
Turn on cell broadcasting
MMS messages
MMS message basics
Attach a media file to an MMS message
MMS message attachments
Create a slide show in an MMS message
Attach Picture Attach Audio Attach Video Attach Voice Note
MMS message options
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Message list options
Block MMS messages
Click General Settings
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Change how a message list displays messages
Use one message list or multiple message lists
Block incoming messages
Hide sent messages
Click Firewall
Click Reset Count or Reset All Counts
Reset a blocked message counter
Click Configure Exceptions
Add a contact to your allowed sender list
About signing and encrypting messages
MIME-protected messages
MIME-protected message basics
Sign or encrypt a message
Download the certificate used to sign or encrypt a message
Attachment indicators in S/MIME-protected messages
Attach a certificate to a message
Add a certificate from a message
View the certificate used to sign or encrypt a message
Digital signature indicators
MIME-protected message status
View encryption information for a weakly encrypted message
MIME-protected message options
Encryption status indicators
Change the default signing and encryption option
Check the status of a certificate or certificate chain
About message classifications
Change the default message classification
Change the size of S/MIME indicators in messages
Change the Message Viewer Icons field
Change the Request S/MIME Receipts field to Yes
MIME-protected message troubleshooting
Cannot open an attachment in an encrypted message
Change the Warn about truncated messages field to No
Encrypt a PGP protected message with a pass phrase
PGP protected messages
PGP protected message basics
Attach a PGP key to a message
Add a PGP key from a message
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from an attachment
View the PGP key used to sign or encrypt a message
PGP protected message status
Click Display Senders PGP Key or Display Encryption PGP key
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Change the Warn about problems with my PGP keys field to No
Message troubleshooting
PGP protected message troubleshooting
Cannot send messages
Am not receiving messages
Cannot file email messages
Some messages no longer appear on my device
Cannot send SMS text messages
Am not receiving SMS text messages
Message or attachment does not appear or is truncated
Email message filters are not working correctly
Html email messages do not appear correctly
Some email message folders appear dimmed
Cannot turn on cell broadcasting
View a list of saved searches
Attachments
Attachment basics
Set font options for an attachment
Open a link in an attachment
View properties for an attachment
Search for text in a message, in an attachment, or on a web
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
About vCard contact attachments
Question mark appears on a slide
Camera and video camera
Pan a picture
Camera and video camera
Take a picture
Zoom in to or out from a picture
Camera and video camera options
Apply a color effect to pictures or videos
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
About transferring media files
Media
Transferring and downloading media files
Save a song or video from a web
Download a ring tone
Receive a media file using Bluetooth technology
Send a media file
Download a Home screen background
Playing media files and recording voice notes
Search for a media file
Switch applications during a song
Amplify the volume
Record a voice note
Playlists
Keep backlighting on when you play a video
Managing media files
About playlists
Repeat a playlist
Change a standard playlist
Create an automatic playlist
Click Playlists
Rename a media file
View properties for a media file
Change the amount of memory available for media files
Rename a playlist
Delete a media file
Viewing pictures
Move a media file
View a picture
View pictures by name
View pictures as a slide show
Change the number of seconds between slides in a slide show
Zoom in to or out from a picture
Managing pictures
Move a picture
Media card and mass storage mode options
Rename a picture or picture folder
Delete a picture or picture folder
About file encryption
Format a media card
View the amount of available memory
Encrypt the files on a media card
Turn off the mass storage mode prompt
Media troubleshooting
Turn off mass storage mode
Cannot play a song or video on a web
My device does not recognize my media card
Browser basics
Browser
Browsing web pages
Save a web page to a message list
Move through a web page line by line
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Add a bookmark for a web
Delete a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Add a bookmark folder for web pages
Delete a bookmark folder for web pages
Web feeds
Rename a bookmark folder for web pages
About web feeds
Mark a web feed title as opened or unopened
View web feed content
Listen to web feed content
Change a web feed
Delete a web feed
Change the default browser view
Browser options
Change the home page or start
Change font options for web pages
Change options for pictures and animation on web pages
Change display options for web pages
Set the character encoding for all web pages
Clear the browser history
About browser configurations
Clear a browser cache
Click Cache Operations
Browser security
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Smsc Hosts
MDS Hosts
Process Smsc
Process IP
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
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Set the date and time
Date, time, and alarm
Click Update Time
Click Set Time
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Set the timer
Date, time, and alarm troubleshooting
Change timer notification options
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
Delete a contact
View a contact
Change a contact
Search for contacts in your organizations address book
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule a meeting
Schedule an alarm
Schedule an appointment quickly in Day view
Recurrence fields
Switch days in Day view
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Meetings
Check availability of meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Click View Calendar
Calendar options
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change the first day of the week
View the number of calendar entries stored in a calendar
Hide free time in Agenda view
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Calendar shortcuts
Calendar troubleshooting
Tasks
Task basics
Hide completed tasks
Change a task
Change the status of a task
Send a task or memo
Task list options
Delete a task
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
About categories
Categories
Memo list options
Delete a memo
Sort contacts, tasks, or memos by category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Delete a contact, task, or memo from a category
Use the calculator
Calculator
Convert a measurement
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Notification profiles
Notification basics
Prevent notification during calls
Change a notification profile
Delete a notification profile
Silence your device
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
LED notification
About custom notification
Custom notification
Change the order of notification profile exceptions
About custom ring tones
Change a notification profile exception
Delete a notification profile exception
Assign a ring tone to a contact
Notification profile troubleshooting
My device is vibrating more times than expected
Typing
Typing basics
Set the cursor speed
Type text using SureType technology
Typing input methods
Turn on key tones
Switch typing input methods when typing
Type text using multi-tap
Switch typing input methods
About typing input languages
Correct spelling while you type
Spelling checker
Check spelling
Correct spelling quickly while you type
Change a word in the custom dictionary
Change options for checking spelling
Add a word to the custom dictionary
Delete a word from the custom dictionary
Stop adding items to the custom dictionary automatically
Custom dictionary
About the custom dictionary
Change the Learn Words From Email Messages field to Off
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
SureType technology does not recognize a word
Typing troubleshooting
Cannot type a password
Cannot check spelling
158
Language
Change the input options for SureType technology
Switch typing input methods
Change the voice dialing language
Language troubleshooting
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Change the display options for contacts
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Backlighting
Display and keyboard
Display options
About organizing applications
Set owner information
Change the display font
Add an application folder
External display
Turn off trackball sounds
Keyboard options
Assign an application to a Convenience key
Accessibility options
Themes
My device screen turns off
Display troubleshooting
No application opens when I press a Convenience key
My display changed
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
Change a saved search
Organizer data
View a list of saved searches
Delete a saved search
Search for contacts in your organizations address book
Manage contact lookup results
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
Manage email reconciliation conflicts
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
User Guide
178
Bluetooth technology
Bluetooth technology basics
Click Activate Bluetooth device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Transfer Contacts
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off a Bluetooth profile
Bluetooth profiles
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
186
About GPS technology
GPS technology troubleshooting
GPS technology
Get your GPS location
User Guide
Maps
Map basics
Track your movement
View a list of points of interest near a location
View points of interest on a map
Show or hide a layer on a map
Navigation
Maps bookmarks
File a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
Set the GPS receiver that you use to track your movement
View north at the top of a map
Keep backlighting on when you track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
Maps troubleshooting
View GPS location information for a picture on a map
Click View on Map
Add a contact
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a vCard contact attachment
Send a file to a contact
Send a voice note to a contact
Ping a contact
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Receive notification when a contact becomes available
Click Set Alert
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Add an application
Switch applications
Applications
View properties for an application
About upgrading the BlackBerry Device Software
Upgrade the BlackBerry Device Software
View the size of an application database
Click Database Sizes
Cannot add applications
Application troubleshooting
Click Wireless Upgrade Click Previous upgrade succeeded
Click Delete Downgrade Data
206
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Bluetooth Green
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
Change the order of preferred wireless networks
Turn off data service
Wi-Fi connection settings
Switch wireless networks manually
Verify the status of network connections and services
About connecting to a Wi-Fi network
About Wi-Fi profiles
Connect to a Wi-Fi network
Wi-Fi profile security options
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Delete a Wi-Fi profile
Advanced Wi-Fi connection settings
Prevent your device from connecting to a Wi-Fi network
Install a root certificate on your computer
Band type
Wi-Fi profile connection options
Allow inter-access point handover
Prompt before connection
Wi-Fi profile IP and DNS options
UMA connection settings
Wireless network coverage troubleshooting
Cannot synchronize a certificate
218
Power, battery, and memory
View the amount of available memory
Format a media card
Best practice Optimizing your device performance
221
222
Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
226
Security
Security basics
Password keeper
Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Set a limit for password attempts in the password keeper
Copy a password
Prevent password copying
Encryption
Protect your device data
About content protection
Set content protection strength
About encryption keys
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
Download a certificate from an Ldap certificate server
Certificates
Certificate basics
Click Certificates
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
View the certificate chain for a certificate
Change the trust status of a certificate
Certificate status indicators
Certificate status
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Click Associate Addresses
Add an email address to a certificate
Click Add Address
Certificate shortcuts
Download an updated PGP key from an Ldap certificate server
PGP keys
Download a personal PGP key from the PGP Universal Server
PGP key properties
View properties for a PGP key
Send a PGP key
Clear the PGP data cache
PGP key status PGP key status indicators
Delete a PGP key
Check the revocation status of a PGP key
Revoke a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Add a certificate server
Certificate servers
PGP key shortcuts
Change connection information for a certificate server
Send connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Delete a certificate server
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Key stores
Click Key Stores Change the Certificate Service field
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Turn on two-factor authentication
About using a smart card with your device
About two-factor authentication
Smart cards
Change the User Authenticator field to Smart Card
About smart password entry
Turn off smart password entry
Import a certificate from a smart card
Use a certificate to authenticate your smart card
Switch smart password filters
Prerequisites Using authentication certificates
Click Smart Card
VPN settings
Software tokens
Log in to a VPN
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Change the software token for a VPN profile
Verify security software
Reset connection permissions for third-party applications
About security self-tests
Third-party application control
Set permissions for a third-party application
Turn on safe mode
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
User Guide
258
Service books
Service books and diagnostic reports
Diagnostic reports
Delete a diagnostic report
View a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
About Wi-Fi diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Click Send High Score
Check the high scores on the BrickBreaker web site
Click High Scores
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BlackBerry MDS
BlackBerry enabled device
Glossary
Certificate
Mass storage mode
Ldap certificate server
Personal PGP key
Ocsp server
Personal certificate
Private key
Triple DES
WML
272
Legal notice
273
User Guide
User Guide