Browser troubleshooting

No browser is available on my device

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes this service.

I cannot set up automatic synchronization for bookmarks

When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

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Blackberry 8330 manual Browser troubleshooting, No browser is available on my device

Contents

User Guide SWD-319876-1213120259-001 Contents Voice dialing 105 115 141 179 221 251 267 Page Assign an application to a Convenience key Switch typing input methodsSwitch applications BlackBerry basics Expand a folder Turn on standby modeAbout links Create a link for a PIN No application opens when I press a Convenience key BlackBerry basics troubleshootingSome features are not available on my device Page Message shortcuts ShortcutsPhone shortcuts Camera and video camera shortcuts A message list Typing shortcutsMove around a message list Attachment shortcuts Search shortcuts Navigate a web Browser shortcutsMedia shortcuts On a web Calendar shortcuts Map shortcutsPage Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls Emergency calls Volume Improve sound quality during a call Change the default volume for callsMake a call using a voice command Voice dialing Set the matching sensitivity level for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Turn off choice lists for voice commands Improve voice recognition of numbers Change the voice mail access numberVoice mail Set playback options for voice dialing Conference calls Speed dial Add a caller ID picture for a contact Caller IDCreate a phone number link for a conference call Leave a conference call View call logs in a message list Call logsDelete the caller ID picture for a contact About call logs Delete call log notes Call forwardingChange call log notes Forward a call log Change a call forwarding phone number Prerequisites Call forwardingForward calls Add a call forwarding phone number About smart dialing Set the default country code and area codeSmart dialing Delete a call forwarding phone number Turn on TTY support TTY supportAbout TTY support Prerequisites TTY support Phone options Multiple phone numbers Click General Options Set the Auto End Calls field to Never Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Click Last Call or Total Calls Click Clear Timer Reset a call timerAbout telecoil mode Turn on telecoil mode Cannot check my voice mail Phone troubleshootingCannot make calls using a voice command Cannot make or receive calls Cannot join a call Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Improve voice recognition of numbers Voice dialing troubleshootingUse a headset Page View the number of remaining pictures Camera and video cameraTake a picture Zoom in to or out from a subject Camera and video camera options View the amount of memory available for recording videos Apply a color effect to pictures Change the video size and formatSet picture size Set picture quality Some pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns off Email message basics Email messages Save a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a message Create a link for a PIN Delete a messageDelete multiple messages Mark a message as opened or unopened Hide filed email messages Email message foldersFile an email message Add, change, or delete an email message folder Hide sent messages Sent messagesResend a message Stop a message from sending About email message filters Email message filtersCreate an email message filter Turn on an email message filter Options for email message filters Change an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Delete an email message filter Email message forwardingStop forwarding email messages to your device Check spelling automatically before sending email messages Reset a blocked message counterMessage options Block incoming messages Click Show Address View an address instead of a display nameAdd a signature Set an out-of-office reply Delete the disclaimer from an email message Click Default Services Change the Messaging Cmime fieldClick General Settings Message list options Use one message list or multiple message lists View more of the subject line for messagesSet how long your device stores messages About multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncated Email message filters are not working correctly Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Message troubleshooting Message or attachment is truncated Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Turn off AutoText for SMS text messages Set the Disable AutoText field to YesView more of the history in SMS text messages Set the Number of Previous Items field Select the check box beside one or more message types Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesPage Page MMS message basics MMS messages Attach Picture Attach Audio Attach Video Create a slide show in an MMS message Forward an MMS message Delete a message Save a media file from an MMS message MMS message attachmentsAttach a media file to an MMS message Attach an appointment to an MMS message Click View Attachment Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click Add To Calendar View the size of an MMS message before sending it Stop receiving MMS messages when roaming Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Typing basics Typing Set the trackball sensitivity Cancel a text selectionSet the cursor speed Turn on key tones Change the typing input language Switch typing input methodsType in Arabic or Russian using SureType technology Typing input methods Spelling checker Type in Arabic or Russian using multi-tapChange options for checking spelling Delete a word from the custom dictionary AutoTextAdd a word to the custom dictionary Change a word in the custom dictionary Undo an AutoText change Create an AutoText entryChange an AutoText entry Delete an AutoText entry Cannot check spelling Typing troubleshooting 104 Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search Search for organizer data 108 Attachment basics Attachments Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to Yes Delete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 119 120 Browser basics Browser Save a web page to a message list Follow a linkMove back or forward a web Move through a web page line by line Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About bookmarks for web pages Browser bookmarksChange the picture quality in the browser Load pictures on a web Delete a bookmark for a web Make a web page available offlineChange a bookmark for a web Forward a bookmark for a web Rename a bookmark folder for web pages File a bookmark for a webExpand a folder Collapse a folder About web feeds View web feed contentListen to web feed content Web feeds Delete a web feed Mark a web feed title as opened or unopenedChange a web feed File a web feed Clear browser history Change the default browser viewBrowser options Clear a browser cache Change the home page or start Set the web content type that the browser acceptsSet the default browser configuration Change the number of times animated graphics repeat Receive a prompt before closing the browser Browser securitySet the character encoding for all web pages Receive a prompt before running a script Manage browser security About WtlsTLS options Prompt if Client Cert Not Found Add a trusted content serverDefault Client Cert Wtls options Browser push options Browser pushAbout browser push Turn off browser push IP Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 138 Delete a third-party application ApplicationsAdd an application View properties for an application Cannot add applications Application troubleshooting Media file management Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media Rename a media file Send As Email Send As MMS Send Using BluetoothForward a media file Delete a media file View properties for a media file Songs, ring tones, videos, and voice notesMove a media file Change the amount of memory available for media files Shuffle songs Play a song or video on a webSave a song or video from a web Record a voice note Search for a media file Switch applications during a songPlay the next or previous song in a category Repeat a media file Add a song to a standard playlist Amplify the volumeKeep backlighting on when you play a video Playlists Delete a playlist Delete a song from a standard playlistChange the order of songs in a standard playlist View a playlist Pictures Delete a picture or picture folder Rename a picture or picture folderMove a picture Change the number of seconds between slides in a slide show Download a Home screen backgroundUse a picture as the Home screen background View pictures as a slide show About media card encryption Media card optionsPan a picture About media cards View the amount of available memory on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode support Cannot play a song or video on a web Media troubleshootingFormat a media card Turn off media card support My device does not recognize my media card Map basics Maps Navigation Map options Diagonal lines appear on a map Maps troubleshootingKeep backlighting on when you track your movement Hide the tracking information at the bottom of a map Get your GPS location GPS technologyAbout GPS technology Turn on GPS technology Cannot use GPS technology GPS technology troubleshooting Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list Delete a mailing list View a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Prevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contacts Caller ID pictures are not appearing on my device Contact troubleshooting Calendar basics Calendar Every Schedule a meetingRecurrence fields Click Invite Attendee Delete an appointment or a meeting Switch days in Day viewMeetings Open an appointment or a meeting Send an email message to all meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meeting Change the start and end time for days Change the default calendar viewChange the default reminder time for calendar entries Calendar options Click General Options Change the First Day of Week field View tasks in a calendarChange the first day of the week Hide free time in Agenda view View the number of calendar entries stored in a calendar Change how long your device stores calendar entriesClick General Options Change the Keep Appointments field Multiple calendars Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Click Default Services 178 Change a task TasksTask basics Create a task Click Hide Completed Hide completed tasksForward a task or memo Delete a task Address book, task list, or memo list, press the Menu key View tasks in the calendar Task list options 183 184 Change a memo MemosMemo basics Create a memo Delete a memo Memo list options 188 Silence the alarm AlarmAbout the alarm Turn on the alarm 190 Use the calculator CalculatorConvert a measurement 192 Bluetooth technology basics Bluetooth technology Click Transfer Address Book Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Activate Bluetooth device Restrict outgoing calls Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Change the LED Connection Indicator field to Off Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Cannot pair with a Bluetooth enabled device Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 198 Set the date and time Date and time troubleshootingClick Update Time Date and time 200 Notification basics Notification profiles Change your ring tone Delete a notification profilePrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Delete Name Notification profile troubleshootingDelete a notification profile exception My device is vibrating more times than expected 207 208 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Conversations Turn off ping vibration Add an emoticonSend a file to a contact Ping a contact Availability Click Set Alert Receive notification when a contact becomes available Backlighting Display and keyboardDisplay options Move an application icon Set the display fontAbout organizing applications Add an application folder Hide an application icon Keyboard optionsDelete an application folder Themes My display changed Display troubleshootingDownload a theme My device screen turns off 220 Language Set display options for contacts Turn off the shortcut for switching typing input languagesChange the Use Input Method Shortcut field to No Some characters do not appear correctly on my device Language troubleshooting 224 Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click Services Status Turn on wireless coverage notificationTurn off data service Verify the status of network connections and services Cannot connect to a wireless network Wireless network coverage troubleshooting 228 Power, battery, and memory 230 Security basics Security Password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption Generate an encryption key Set content protection strengthProtect your device data About encryption keys Turn on memory cleaning Memory cleaningAbout content compression About memory cleaning Verify security software Advanced securityDelete sensitive application data from the device memory About security self-tests About PGP keys About two-factor authenticationAbout certificates About the key store Smart cards Software tokens Security troubleshooting 241 242 About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 246 About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Click High Scores Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click Send High Score 250 Delete a service book Service booksAbout service books Accept a service book 252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Mass storage mode BlackBerry enabled deviceGlossary Triple DES Legal notice 504,773 101,501 506,865