User Guide
SWD-319876-1213120259-001
Contents
Voice dialing
105
115
141
179
221
251
267
Page
Switch applications
Switch typing input methods
BlackBerry basics
Assign an application to a Convenience key
About links
Turn on standby mode
Create a link for a PIN
Expand a folder
No application opens when I press a Convenience key
BlackBerry basics troubleshooting
Some features are not available on my device
Page
Phone shortcuts
Shortcuts
Camera and video camera shortcuts
Message shortcuts
A message list
Typing shortcuts
Move around a message list
Attachment shortcuts
Search shortcuts
Media shortcuts
Browser shortcuts
On a web
Navigate a web
Calendar shortcuts
Map shortcuts
Page
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
Emergency calls
Volume
Make a call using a voice command
Change the default volume for calls
Voice dialing
Improve sound quality during a call
Check your phone number using a voice command
Dial an extension using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Voice mail
Change the voice mail access number
Set playback options for voice dialing
Improve voice recognition of numbers
Conference calls
Speed dial
Create a phone number link for a conference call
Caller ID
Leave a conference call
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
View call logs in a message list
Change call log notes
Call forwarding
Forward a call log
Delete call log notes
Forward calls
Prerequisites Call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Smart dialing
Set the default country code and area code
Delete a call forwarding phone number
About smart dialing
About TTY support
TTY support
Prerequisites TTY support
Turn on TTY support
Phone options
Multiple phone numbers
Turn off the prompt that appears before you delete items
Sort phone numbers or contacts on the Phone screen
Click General Options
Click General Options Set the Auto End Calls field to Never
About telecoil mode
Reset a call timer
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
Cannot make calls using a voice command
Phone troubleshooting
Cannot make or receive calls
Cannot check my voice mail
Cannot join a call
Voice dialing
Set the matching sensitivity level for voice commands
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Improve voice recognition of numbers
Voice dialing troubleshooting
Use a headset
Page
Take a picture
Camera and video camera
Zoom in to or out from a subject
View the number of remaining pictures
Camera and video camera options
View the amount of memory available for recording videos
Set picture size
Change the video size and format
Set picture quality
Apply a color effect to pictures
Cannot save pictures or videos
Camera and video camera troubleshooting
Flash dims or turns off
Some pictures that I take are blurry
Email message basics
Email messages
Attach a contact to a message
Blind carbon copy a contact
Set the importance level for a message
Save a message
Delete multiple messages
Delete a message
Mark a message as opened or unopened
Create a link for a PIN
File an email message
Email message folders
Add, change, or delete an email message folder
Hide filed email messages
Resend a message
Sent messages
Stop a message from sending
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Options for email message filters
Change an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Delete an email message filter
Email message forwarding
Stop forwarding email messages to your device
Message options
Reset a blocked message counter
Block incoming messages
Check spelling automatically before sending email messages
Add a signature
View an address instead of a display name
Set an out-of-office reply
Click Show Address
Click General Settings
Click Default Services Change the Messaging Cmime field
Message list options
Delete the disclaimer from an email message
Set how long your device stores messages
View more of the subject line for messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
Page
PIN message basics
PIN messages
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Message troubleshooting
Message or attachment is truncated
Page
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Set the Disable AutoText field to Yes
View more of the history in SMS text messages
Set the Number of Previous Items field
Select the check box beside one or more message types
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Page
Page
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Delete a message
Attach a media file to an MMS message
MMS message attachments
Attach an appointment to an MMS message
Save a media file from an MMS message
Request delivery or read notification for an MMS message
Add a contact to your address book from an MMS message
Click Add To Calendar
Click View Attachment
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Press the Menu key
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Typing basics
Typing
Set the cursor speed
Cancel a text selection
Turn on key tones
Set the trackball sensitivity
Type in Arabic or Russian using SureType technology
Switch typing input methods
Typing input methods
Change the typing input language
Spelling checker
Type in Arabic or Russian using multi-tap
Change options for checking spelling
Add a word to the custom dictionary
AutoText
Change a word in the custom dictionary
Delete a word from the custom dictionary
Change an AutoText entry
Create an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
104
About search
Search
Search for messages
Search criteria
Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
Search for organizer data
108
Attachment basics
Attachments
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Reconcile email messages over the wireless network
Prerequisites Wireless email reconciliation
Delete email messages over the wireless network
Synchronization
Synchronize organizer data over the wireless network
Prerequisites Wireless data synchronization
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Wireless data restoration
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
119
120
Browser basics
Browser
Move back or forward a web
Follow a link
Move through a web page line by line
Save a web page to a message list
Links, pictures, and web page addresses
Forward a web page address
Forward a link or picture from a web
View a full picture on a web
Zoom in to or out from a picture
Change the picture quality in the browser
Browser bookmarks
Load pictures on a web
About bookmarks for web pages
Change a bookmark for a web
Make a web page available offline
Forward a bookmark for a web
Delete a bookmark for a web
Expand a folder
File a bookmark for a web
Collapse a folder
Rename a bookmark folder for web pages
Listen to web feed content
View web feed content
Web feeds
About web feeds
Change a web feed
Mark a web feed title as opened or unopened
File a web feed
Delete a web feed
Browser options
Change the default browser view
Clear a browser cache
Clear browser history
Set the default browser configuration
Set the web content type that the browser accepts
Change the number of times animated graphics repeat
Change the home page or start
Set the character encoding for all web pages
Browser security
Receive a prompt before running a script
Receive a prompt before closing the browser
Manage browser security
About Wtls
TLS options
Default Client Cert
Add a trusted content server
Wtls options
Prompt if Client Cert Not Found
About browser push
Browser push
Turn off browser push
Browser push options
IP Hosts
Process IP
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
138
Add an application
Applications
View properties for an application
Delete a third-party application
Cannot add applications
Application troubleshooting
Click Receive Using Bluetooth
Receive a media file using Bluetooth technology
Media
Media file management
Forward a media file
Send As Email Send As MMS Send Using Bluetooth
Delete a media file
Rename a media file
Move a media file
Songs, ring tones, videos, and voice notes
Change the amount of memory available for media files
View properties for a media file
Save a song or video from a web
Play a song or video on a web
Record a voice note
Shuffle songs
Play the next or previous song in a category
Switch applications during a song
Repeat a media file
Search for a media file
Keep backlighting on when you play a video
Amplify the volume
Playlists
Add a song to a standard playlist
Change the order of songs in a standard playlist
Delete a song from a standard playlist
View a playlist
Delete a playlist
Pictures
Delete a picture or picture folder
Rename a picture or picture folder
Move a picture
Use a picture as the Home screen background
Download a Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
Pan a picture
Media card options
About media cards
About media card encryption
Turn off the mass storage mode prompt
Turn on mass storage mode manually
Turn off mass storage mode support
View the amount of available memory on a media card
Format a media card
Media troubleshooting
Turn off media card support
Cannot play a song or video on a web
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Keep backlighting on when you track your movement
Maps troubleshooting
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
About GPS technology
GPS technology
Turn on GPS technology
Get your GPS location
Cannot use GPS technology
GPS technology troubleshooting
Contact basics
Contacts
About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
Sort contacts or tasks
Contact list options
Set display options for contacts
Prevent duplicate names in your address book
Caller ID pictures are not appearing on my device
Contact troubleshooting
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Click Invite Attendee
Every
Meetings
Switch days in Day view
Open an appointment or a meeting
Delete an appointment or a meeting
Respond to a meeting invitation
View your calendar when responding to a meeting
Change the list of participants for a meeting
Send an email message to all meeting participants
Change the default reminder time for calendar entries
Change the default calendar view
Calendar options
Change the start and end time for days
Change the first day of the week
View tasks in a calendar
Hide free time in Agenda view
Click General Options Change the First Day of Week field
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Click Default Services
Cannot schedule appointments that span multiple days
178
Task basics
Tasks
Create a task
Change a task
Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
Address book, task list, or memo list, press the Menu key
View tasks in the calendar
Task list options
183
184
Memo basics
Memos
Create a memo
Change a memo
Delete a memo
Memo list options
188
About the alarm
Alarm
Turn on the alarm
Silence the alarm
190
Use the calculator
Calculator
Convert a measurement
192
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Click Activate Bluetooth device
Click Transfer Address Book
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Change the LED Connection Indicator field to Off
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
198
Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
200
Notification basics
Notification profiles
Change your ring tone
Delete a notification profile
Prevent notification during calls
Silence your device
LED notification
View a list of saved ring tones
LED notification
Set the LED Coverage Indicator field to On
Turn on wireless coverage notification
Custom notification
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Click Add Name
Add Name Change Name
Delete a notification profile exception
Notification profile troubleshooting
My device is vibrating more times than expected
Delete Name
207
208
BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
Conversations
Send a file to a contact
Add an emoticon
Ping a contact
Turn off ping vibration
Availability
Click Set Alert
Receive notification when a contact becomes available
Backlighting
Display and keyboard
Display options
About organizing applications
Set the display font
Add an application folder
Move an application icon
Hide an application icon
Keyboard options
Delete an application folder
Themes
Download a theme
Display troubleshooting
My device screen turns off
My display changed
220
Language
Set display options for contacts
Turn off the shortcut for switching typing input languages
Change the Use Input Method Shortcut field to No
Some characters do not appear correctly on my device
Language troubleshooting
224
Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
Turn off data service
Turn on wireless coverage notification
Verify the status of network connections and services
Click Services Status
Cannot connect to a wireless network
Wireless network coverage troubleshooting
228
Power, battery, and memory
230
Security basics
Security
Password keeper
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Delete sensitive application data from the device memory
Advanced security
About security self-tests
Verify security software
About certificates
About two-factor authentication
About the key store
About PGP keys
Smart cards
Software tokens
Security troubleshooting
241
242
Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
246
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Click Send High Score
Click High Scores
250
About service books
Service books
Accept a service book
Delete a service book
252
Troubleshooting
254
255
256
257
258
259
260
261
262
263
264
Diagnostic reports
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
Click Delete or Delete All
Mass storage mode
BlackBerry enabled device
Glossary
Triple DES
Legal notice
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