User Guide
SWD-319876-1213120259-001
Contents
Voice dialing
105
115
141
179
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251
267
Page
Assign an application to a Convenience key
Switch typing input methods
Switch applications
BlackBerry basics
Expand a folder
Turn on standby mode
About links
Create a link for a PIN
No application opens when I press a Convenience key
BlackBerry basics troubleshooting
Some features are not available on my device
Page
Message shortcuts
Shortcuts
Phone shortcuts
Camera and video camera shortcuts
A message list
Typing shortcuts
Move around a message list
Attachment shortcuts
Search shortcuts
Navigate a web
Browser shortcuts
Media shortcuts
On a web
Calendar shortcuts
Map shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
Emergency calls
Volume
Improve sound quality during a call
Change the default volume for calls
Make a call using a voice command
Voice dialing
Set the matching sensitivity level for voice commands
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
Improve voice recognition of numbers
Change the voice mail access number
Voice mail
Set playback options for voice dialing
Conference calls
Speed dial
Add a caller ID picture for a contact
Caller ID
Create a phone number link for a conference call
Leave a conference call
View call logs in a message list
Call logs
Delete the caller ID picture for a contact
About call logs
Delete call log notes
Call forwarding
Change call log notes
Forward a call log
Change a call forwarding phone number
Prerequisites Call forwarding
Forward calls
Add a call forwarding phone number
About smart dialing
Set the default country code and area code
Smart dialing
Delete a call forwarding phone number
Turn on TTY support
TTY support
About TTY support
Prerequisites TTY support
Phone options
Multiple phone numbers
Click General Options Set the Auto End Calls field to Never
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Click Last Call or Total Calls Click Clear Timer
Reset a call timer
About telecoil mode
Turn on telecoil mode
Cannot check my voice mail
Phone troubleshooting
Cannot make calls using a voice command
Cannot make or receive calls
Cannot join a call
Voice dialing
Set playback options for voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Improve voice recognition of numbers
Voice dialing troubleshooting
Use a headset
Page
View the number of remaining pictures
Camera and video camera
Take a picture
Zoom in to or out from a subject
Camera and video camera options
View the amount of memory available for recording videos
Apply a color effect to pictures
Change the video size and format
Set picture size
Set picture quality
Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Email message basics
Email messages
Save a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Create a link for a PIN
Delete a message
Delete multiple messages
Mark a message as opened or unopened
Hide filed email messages
Email message folders
File an email message
Add, change, or delete an email message folder
Hide sent messages
Sent messages
Resend a message
Stop a message from sending
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Options for email message filters
Change an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Delete an email message filter
Email message forwarding
Stop forwarding email messages to your device
Check spelling automatically before sending email messages
Reset a blocked message counter
Message options
Block incoming messages
Click Show Address
View an address instead of a display name
Add a signature
Set an out-of-office reply
Delete the disclaimer from an email message
Click Default Services Change the Messaging Cmime field
Click General Settings
Message list options
Use one message list or multiple message lists
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Email message filters are not working correctly
Page
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Message troubleshooting
Message or attachment is truncated
Page
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Set the Disable AutoText field to Yes
View more of the history in SMS text messages
Set the Number of Previous Items field
Select the check box beside one or more message types
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Page
Page
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Delete a message
Save a media file from an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach an appointment to an MMS message
Click View Attachment
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Click Add To Calendar
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Press the Menu key
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Typing basics
Typing
Set the trackball sensitivity
Cancel a text selection
Set the cursor speed
Turn on key tones
Change the typing input language
Switch typing input methods
Type in Arabic or Russian using SureType technology
Typing input methods
Spelling checker
Type in Arabic or Russian using multi-tap
Change options for checking spelling
Delete a word from the custom dictionary
AutoText
Add a word to the custom dictionary
Change a word in the custom dictionary
Undo an AutoText change
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Cannot check spelling
Typing troubleshooting
104
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
Search for organizer data
108
Attachment basics
Attachments
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Synchronization
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
Delete all device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
119
120
Browser basics
Browser
Save a web page to a message list
Follow a link
Move back or forward a web
Move through a web page line by line
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
About bookmarks for web pages
Browser bookmarks
Change the picture quality in the browser
Load pictures on a web
Delete a bookmark for a web
Make a web page available offline
Change a bookmark for a web
Forward a bookmark for a web
Rename a bookmark folder for web pages
File a bookmark for a web
Expand a folder
Collapse a folder
About web feeds
View web feed content
Listen to web feed content
Web feeds
Delete a web feed
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Clear browser history
Change the default browser view
Browser options
Clear a browser cache
Change the home page or start
Set the web content type that the browser accepts
Set the default browser configuration
Change the number of times animated graphics repeat
Receive a prompt before closing the browser
Browser security
Set the character encoding for all web pages
Receive a prompt before running a script
Manage browser security
About Wtls
TLS options
Prompt if Client Cert Not Found
Add a trusted content server
Default Client Cert
Wtls options
Browser push options
Browser push
About browser push
Turn off browser push
IP Hosts
Process IP
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
138
Delete a third-party application
Applications
Add an application
View properties for an application
Cannot add applications
Application troubleshooting
Media file management
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
Rename a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
View properties for a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
Shuffle songs
Play a song or video on a web
Save a song or video from a web
Record a voice note
Search for a media file
Switch applications during a song
Play the next or previous song in a category
Repeat a media file
Add a song to a standard playlist
Amplify the volume
Keep backlighting on when you play a video
Playlists
Delete a playlist
Delete a song from a standard playlist
Change the order of songs in a standard playlist
View a playlist
Pictures
Delete a picture or picture folder
Rename a picture or picture folder
Move a picture
Change the number of seconds between slides in a slide show
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
About media card encryption
Media card options
Pan a picture
About media cards
View the amount of available memory on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
Cannot play a song or video on a web
Media troubleshooting
Format a media card
Turn off media card support
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Diagonal lines appear on a map
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
Get your GPS location
GPS technology
About GPS technology
Turn on GPS technology
Cannot use GPS technology
GPS technology troubleshooting
Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Prevent duplicate names in your address book
Contact list options
Sort contacts or tasks
Set display options for contacts
Caller ID pictures are not appearing on my device
Contact troubleshooting
Calendar basics
Calendar
Every
Schedule a meeting
Recurrence fields
Click Invite Attendee
Delete an appointment or a meeting
Switch days in Day view
Meetings
Open an appointment or a meeting
Send an email message to all meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
Change the start and end time for days
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Click General Options Change the First Day of Week field
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Click Default Services
178
Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
Address book, task list, or memo list, press the Menu key
View tasks in the calendar
Task list options
183
184
Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list options
188
Silence the alarm
Alarm
About the alarm
Turn on the alarm
190
Use the calculator
Calculator
Convert a measurement
192
Bluetooth technology basics
Bluetooth technology
Click Transfer Address Book
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Restrict outgoing calls
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Change the LED Connection Indicator field to Off
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
198
Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
200
Notification basics
Notification profiles
Change your ring tone
Delete a notification profile
Prevent notification during calls
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
207
208
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Conversations
Turn off ping vibration
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Backlighting
Display and keyboard
Display options
Move an application icon
Set the display font
About organizing applications
Add an application folder
Hide an application icon
Keyboard options
Delete an application folder
Themes
My display changed
Display troubleshooting
Download a theme
My device screen turns off
220
Language
Set display options for contacts
Turn off the shortcut for switching typing input languages
Change the Use Input Method Shortcut field to No
Some characters do not appear correctly on my device
Language troubleshooting
224
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Click Services Status
Turn on wireless coverage notification
Turn off data service
Verify the status of network connections and services
Cannot connect to a wireless network
Wireless network coverage troubleshooting
228
Power, battery, and memory
230
Security basics
Security
Password keeper
Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Encryption
Generate an encryption key
Set content protection strength
Protect your device data
About encryption keys
Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
Verify security software
Advanced security
Delete sensitive application data from the device memory
About security self-tests
About PGP keys
About two-factor authentication
About certificates
About the key store
Smart cards
Software tokens
Security troubleshooting
241
242
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
246
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Click High Scores
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
250
Delete a service book
Service books
About service books
Accept a service book
252
Troubleshooting
254
255
256
257
258
259
260
261
262
263
264
Diagnostic reports
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
Click Delete or Delete All
Mass storage mode
BlackBerry enabled device
Glossary
Triple DES
Legal notice
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