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Blackberry 8330 manual Application troubleshooting, Cannot add applications

Models: 8330

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Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

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Page 142

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Blackberry 8330 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWD-319876-1213120259-001 Contents Voice dialing 105 115 141 179 221 251 267 Page BlackBerry basics Switch typing input methodsSwitch applications Assign an application to a Convenience keyCreate a link for a PIN Turn on standby modeAbout links Expand a folderNo application opens when I press a Convenience key BlackBerry basics troubleshootingSome features are not available on my device Page Camera and video camera shortcuts ShortcutsPhone shortcuts Message shortcutsA message list Typing shortcutsMove around a message list Search shortcuts Attachment shortcutsOn a web Browser shortcutsMedia shortcuts Navigate a webMap shortcuts Calendar shortcutsPage Phone Phone basicsSwitch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is lockedVolume Emergency callsVoice dialing Change the default volume for callsMake a call using a voice command Improve sound quality during a callTurn off choice lists for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Set the matching sensitivity level for voice commandsSet playback options for voice dialing Change the voice mail access numberVoice mail Improve voice recognition of numbersSpeed dial Conference callsLeave a conference call Caller IDCreate a phone number link for a conference call Add a caller ID picture for a contactAbout call logs Call logsDelete the caller ID picture for a contact View call logs in a message listForward a call log Call forwardingChange call log notes Delete call log notesAdd a call forwarding phone number Prerequisites Call forwardingForward calls Change a call forwarding phone numberDelete a call forwarding phone number Set the default country code and area codeSmart dialing About smart dialingPrerequisites TTY support TTY supportAbout TTY support Turn on TTY supportMultiple phone numbers Phone optionsClick General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to NeverTurn on telecoil mode Reset a call timerAbout telecoil mode Click Last Call or Total Calls Click Clear TimerCannot make or receive calls Phone troubleshootingCannot make calls using a voice command Cannot check my voice mailCannot join a call Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialingImprove voice recognition of numbers Voice dialing troubleshootingUse a headset Page Zoom in to or out from a subject Camera and video cameraTake a picture View the number of remaining picturesView the amount of memory available for recording videos Camera and video camera optionsSet picture quality Change the video size and formatSet picture size Apply a color effect to picturesFlash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurryEmail messages Email message basicsSet the importance level for a message Blind carbon copy a contactAttach a contact to a message Save a messageMark a message as opened or unopened Delete a messageDelete multiple messages Create a link for a PINAdd, change, or delete an email message folder Email message foldersFile an email message Hide filed email messagesStop a message from sending Sent messagesResend a message Hide sent messagesAbout email message filters Email message filtersCreate an email message filter Options for email message filters Turn on an email message filterChange an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Delete an email message filter Email message forwardingStop forwarding email messages to your device Block incoming messages Reset a blocked message counterMessage options Check spelling automatically before sending email messagesSet an out-of-office reply View an address instead of a display nameAdd a signature Click Show AddressMessage list options Click Default Services Change the Messaging Cmime fieldClick General Settings Delete the disclaimer from an email messageAbout multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message listsHide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmedEmail message filters are not working correctly Page About PIN messages PIN messagesPIN message basics Find your PINSet a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Message troubleshooting Message or attachment is truncated Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone numberAdd a contact to an SMS text message Click Add RecipientDelete the history from an SMS text message Click Remove HistoryTurn off AutoText for SMS text messages Set the Disable AutoText field to YesView more of the history in SMS text messages Set the Number of Previous Items field Select the check box beside one or more message types Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesPage Page MMS messages MMS message basicsCreate a slide show in an MMS message Attach Picture Attach Audio Attach VideoForward an MMS message Delete a message Attach an appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a media file from an MMS messageClick Add To Calendar Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click View AttachmentStop receiving MMS messages when roaming View the size of an MMS message before sending itSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Typing Typing basicsTurn on key tones Cancel a text selectionSet the cursor speed Set the trackball sensitivityTyping input methods Switch typing input methodsType in Arabic or Russian using SureType technology Change the typing input languageSpelling checker Type in Arabic or Russian using multi-tapChange options for checking spelling Change a word in the custom dictionary AutoTextAdd a word to the custom dictionary Delete a word from the custom dictionaryDelete an AutoText entry Create an AutoText entryChange an AutoText entry Undo an AutoText changeTyping troubleshooting Cannot check spelling104 Search for messages SearchAbout search Search criteriaDelete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subjectSearch for organizer data 108 Attachments Attachment basicsDocument attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachmentsVCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network SynchronizationChange the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflictsAbout backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device dataSynchronization troubleshooting Click Purge Deleted Items119 120 Browser Browser basicsMove through a web page line by line Follow a linkMove back or forward a web Save a web page to a message listLinks, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a pictureLoad pictures on a web Browser bookmarksChange the picture quality in the browser About bookmarks for web pagesForward a bookmark for a web Make a web page available offlineChange a bookmark for a web Delete a bookmark for a webCollapse a folder File a bookmark for a webExpand a folder Rename a bookmark folder for web pagesWeb feeds View web feed contentListen to web feed content About web feedsFile a web feed Mark a web feed title as opened or unopenedChange a web feed Delete a web feedClear a browser cache Change the default browser viewBrowser options Clear browser historyChange the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Change the home page or startReceive a prompt before running a script Browser securitySet the character encoding for all web pages Receive a prompt before closing the browserManage browser security About WtlsTLS options Wtls options Add a trusted content serverDefault Client Cert Prompt if Client Cert Not FoundTurn off browser push Browser pushAbout browser push Browser push optionsProcess IP IP HostsCannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 138 View properties for an application ApplicationsAdd an application Delete a third-party applicationApplication troubleshooting Cannot add applicationsMedia Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media file managementDelete a media file Send As Email Send As MMS Send Using BluetoothForward a media file Rename a media fileChange the amount of memory available for media files Songs, ring tones, videos, and voice notesMove a media file View properties for a media fileRecord a voice note Play a song or video on a webSave a song or video from a web Shuffle songsRepeat a media file Switch applications during a songPlay the next or previous song in a category Search for a media filePlaylists Amplify the volumeKeep backlighting on when you play a video Add a song to a standard playlistView a playlist Delete a song from a standard playlistChange the order of songs in a standard playlist Delete a playlistPictures Delete a picture or picture folder Rename a picture or picture folderMove a picture View pictures as a slide show Download a Home screen backgroundUse a picture as the Home screen background Change the number of seconds between slides in a slide showAbout media cards Media card optionsPan a picture About media card encryptionTurn off mass storage mode support Turn on mass storage mode manuallyTurn off the mass storage mode prompt View the amount of available memory on a media cardTurn off media card support Media troubleshootingFormat a media card Cannot play a song or video on a webMy device does not recognize my media card Maps Map basicsNavigation Map options Hide the tracking information at the bottom of a map Maps troubleshootingKeep backlighting on when you track your movement Diagonal lines appear on a mapTurn on GPS technology GPS technologyAbout GPS technology Get your GPS locationGPS technology troubleshooting Cannot use GPS technologyContacts Contact basicsAdd a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tonesCreate a mailing list Mailing listsAbout mailing lists Change a mailing listDelete a mailing list View a mailing listClick Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memoAddress lookup Set display options for contacts Contact list optionsSort contacts or tasks Prevent duplicate names in your address bookContact troubleshooting Caller ID pictures are not appearing on my deviceCalendar Calendar basicsClick Invite Attendee Schedule a meetingRecurrence fields EveryOpen an appointment or a meeting Switch days in Day viewMeetings Delete an appointment or a meetingChange the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Send an email message to all meeting participantsCalendar options Change the default calendar viewChange the default reminder time for calendar entries Change the start and end time for daysHide free time in Agenda view View tasks in a calendarChange the first day of the week Click General Options Change the First Day of Week fieldView the number of calendar entries stored in a calendar Change how long your device stores calendar entriesClick General Options Change the Keep Appointments field Multiple calendars Click Default Services Calendar troubleshootingCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days178 Create a task TasksTask basics Change a taskDelete a task Hide completed tasksForward a task or memo Click Hide CompletedAddress book, task list, or memo list, press the Menu key Task list options View tasks in the calendar183 184 Create a memo MemosMemo basics Change a memoDelete a memo Memo list options 188 Turn on the alarm AlarmAbout the alarm Silence the alarm190 Use the calculator CalculatorConvert a measurement 192 Bluetooth technology Bluetooth technology basicsClick Activate Bluetooth device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Transfer Address BookDelete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Restrict outgoing callsTurn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Change the LED Connection Indicator field to OffMy list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device198 Date and time Date and time troubleshootingClick Update Time Set the date and time200 Notification profiles Notification basicsChange your ring tone Delete a notification profilePrevent notification during calls View a list of saved ring tones LED notificationSilence your device LED notificationCustom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notificationClick Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change NameMy device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception Delete Name207 208 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitationRename a contact Turn off invitation forwarding optionsView a contacts information Add a groupConversations Ping a contact Add an emoticonSend a file to a contact Turn off ping vibrationAvailability Receive notification when a contact becomes available Click Set AlertBacklighting Display and keyboardDisplay options Add an application folder Set the display fontAbout organizing applications Move an application iconHide an application icon Keyboard optionsDelete an application folder Themes My device screen turns off Display troubleshootingDownload a theme My display changed220 Language Set display options for contacts Turn off the shortcut for switching typing input languagesChange the Use Input Method Shortcut field to No Language troubleshooting Some characters do not appear correctly on my device224 Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicatorsVerify the status of network connections and services Turn on wireless coverage notificationTurn off data service Click Services StatusWireless network coverage troubleshooting Cannot connect to a wireless network228 Power, battery, and memory 230 Security Security basicsPassword keeper Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeperEncryption About encryption keys Set content protection strengthProtect your device data Generate an encryption keyAbout memory cleaning Memory cleaningAbout content compression Turn on memory cleaningAbout security self-tests Advanced securityDelete sensitive application data from the device memory Verify security softwareAbout the key store About two-factor authenticationAbout certificates About PGP keysSmart cards Security troubleshooting Software tokens241 242 Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applicationsConnection permissions for third-party applications Interaction permissions for third-party applicationsData permissions for third-party applications 246 About BrickBreaker BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speedClick Send High Score Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click High Scores250 Accept a service book Service booksAbout service books Delete a service book252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Mass storage mode BlackBerry enabled deviceGlossary Triple DES Legal notice 504,773 101,501 506,865