Blackberry 8330 manual Software tokens, Security troubleshooting

Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device.

1.In the device options, click Security Options.

2.Click General Settings.

3.Set the Authentication Certificate field.

4.Press the Menu key.

5.Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Software tokens

About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.

Change the PIN for a software token on your device

1.In the device options, click Security Options.

2.Click Software Tokens.

3.Click a software token.

4.Click Specify PIN.

Security troubleshooting

I cannot type a password

Verify that you are using the multi-tap input method.

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

•Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

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