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Blackberry 8980 manual Cannot synchronize a certificate

Models: 8980

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User Guide

Wireless network coverage

Turn off the connection to the wireless network, 307

Switch wireless networks manually, 309

I cannot synchronize a certificate

Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.

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Blackberry 8980 manual Cannot synchronize a certificate

Contents

User Guide SWD-1026376-0713014804-001 Contents 142 151 215 259 294 307 330 416 433 Feature availability Welcome to BlackBerrySet up an email address Start using your deviceComplete the setup wizard Find more informationAbout the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screenSend an SMS text message Change your ring toneSend an email message Take a picture Add a contactSchedule an appointment Record a videoPair with a Bluetooth enabled device Troubleshooting BasicsTurn on the alarm Visit a webCannot set up an email address Am not receiving messagesCannot save media files Battery is not chargingCannot send SMS text messages Cannot play a media file on a webPhone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Typing shortcuts File and attachment shortcutsMedia shortcuts Browser shortcutsCalendar shortcuts Map shortcuts Troubleshooting ShortcutsSearch shortcuts Cannot use a shortcutFind your phone number PhonePhone basics Answer a callTurn on the speakerphone Mute a callPlace a call on hold Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headsetMake an emergency call Emergency callsAbout emergency calls About GPS technologyChange the default volume for calls VolumeAdjust the volume Turn on GPS technologyVoice mail About your voice mail greeting and voice mail passwordChange the voice mail access number Improve sound quality for all callsConference calls Set up speed dial for a contactSpeed dial Change the contact assigned to a speed dial keySpeak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference callView call logs in the messages application Call logsAbout call logs Add notes to a call logDelete call logs Change call log notesSend a call log Delete call log notesTurn on call waiting Call waitingCall forwarding About call forwardingDelete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block callsTurn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing listDelete a contact from your fixed dialing list Smart dialingChange a contact in your fixed dialing list About smart dialingSet options for dialing extensions Set the default country code and area codeMultiple phone numbers About multiple phone numbersTurn on dialing from the Lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the Phone screenHide or display your phone number when you make calls Turn off the prompt that appears before you delete itemsTurn on TTY support Reset a call timerAbout TTY support Troubleshooting Phone My phone number appears as Unknown in the phone application Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mailFeature availability Available voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Troubleshooting Voice dialing Improve voice recognitionComposing messages MessagesMessage basics Delete the disclaimer from an email message Sending messagesAdd a signature to your work email messages Create a link for a PINSend an MMS message Send an SMS text messageSend a PIN message Resend a message Reply to a messageForward a message Stop a message from sendingManaging messages Delete a message Email messagesEmail message basics Delete multiple messagesAttach a file to an email message Delete the original text from a reply messageFile an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachmentCreate an email message filter Email message filtersAbout email message filters Options for email message filtersTurn on an email message filter Change an email message filterDelete an email message filter Email message foldersPrioritize email message filters About synchronization of email message foldersAbout flags Email message flagsAdd, move, rename, or delete an email folder Add a flagCheck spelling automatically before sending email messages Email message optionsRemove a flag Set an out-of-office replyView email messages in plain text format Stop loading pictures in Html email messagesStop forwarding email messages to your device Hide filed email messagesReceive only the first section of long email messages Find your PIN PIN messagesAbout PIN messages Send a PIN messageAbout SMS text messages SMS text messagesSMS text message basics Change your ring toneSet whether pressing the Enter key sends SMS text messages Options for SMS text messagesDelete the history from an SMS text message Change the appearance of SMS text messagesRequest delivery reports for all SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcastingStop receiving messages from a cell broadcast channel MMS messagesMMS message basics Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments Request delivery or read notification for an MMS message Stop receiving MMS messages when roamingMMS message options View the size of an MMS message before sending itMessage list options Set how long your device stores messagesChange how a message list displays messages About multiple message listsHide sent messages Hide the new or unopened message indicatorHide messages from the main messages application Block incoming messages Add a contact to your allowed sender listMIME-protected message basics Reset a blocked message counterMIME-protected messages Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachmentMIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a messageCheck the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificateAbout message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePrerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basicsDownload the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a messagePGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a messagePGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messagesMessage shortcuts Troubleshooting messages Cannot send messagesCannot file email messages Am not receiving SMS text messagesHtml email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmedCannot turn on cell broadcasting Cannot attach a file to an MMS messageMessages Sending messages Send an SMS text message Reply to a message Managing messages 101 Delete the original text from a reply message Stop storing messages sent from your device on your computer From 104 Turn on an email message filter Email message folders Email message flags Email message options View email messages in plain text format Hide filed email messages PIN messages SMS text messages Options for SMS text messages Turn off AutoText for SMS text messages Cell broadcasting MMS messages Create a slide show in an MMS message MMS message attachments MMS message options Message list options Change how a message list displays messages Hide messages from the main messages application Block incoming messages MIME-protected messages Attach a certificate to a message MIME-protected message status MIME-protected message options Change the default signing and encryption option Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages PGP protected messages Encrypt a PGP protected message with a pass phrase Your BlackBerry device verified the digital signature 133 PGP protected message options Change the default signing and encryption option Troubleshooting PGP protected messages Message shortcuts Troubleshooting Messages Cannot file email messages 140 141 About files and attachments Files and attachmentsFile and attachment basics Open a file or an attachmentLocate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your deviceOpen a link in a file or an attachment Managing files and attachmentsSend a file as an attachment Set font options for a file or an attachmentDelete a file View properties for a fileRename a file Move a fileSpreadsheets View the table of contents in a documentDocuments View tracked changes in a documentView a list of worksheets View the content of a cellSwitch worksheets Change the size of a columnMedia files PresentationsSave a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachmentsQuestion mark appears on a slide Troubleshooting AttachmentsSkipped content bar appears in a document Play a media file MediaAudio and video files Record a voice notePlay a media file on a web Fast-forward or rewind a media filePause a media file Repeat songsAmplify the volume using the audio boost feature Improve sound quality for songsAbout playlists Keep backlighting on when you play a videoPlaylists Create a standard playlistChange the order of songs in a playlist Add a song to a playlistAdd the song that is playing to a playlist Delete a song from a playlistDelete a playlist Create an automatic playlistRename a playlist Apply a color effect to videos Video cameraTurn on video lighting Change the location for storing videos CameraChange the video size and format Change the location for storing pictures Change the size of pictures that you takeSet picture quality Apply a color effect to pictures Change the autofocus settingPictures View a pictureSave a picture from an MMS message or a web Zoom in to or out from a pictureRotate a picture Use a picture as your device wallpaperView pictures in list view Managing media filesChange the number of seconds between slides in a slide show Sort picturesDelete a media file or folder Rename a picture or picture folderMove a media file View properties for a media file Memory and media cardsSearch for a media file About media cardsChange the amount of memory available for media files View the amount of memory used by media filesSupported media cards Turn off media card supportAbout compression Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About file encryptionTurn on encryption Repair your media card or device memorySupported audio and video file formats Transferring and downloading media filesAbout transferring and synchronizing media files User Guide Save a media file from a web Send a media file Receive a media file using Bluetooth technologyStop downloading an attachment Download a ring tone Download a pictureTroubleshooting Media Cannot open media filesFlash dims or turns off My device is not using the correct ring tone or wallpaperMy device does not recognize my media card Some pictures that I take are blurry175 Browsing web pages BrowserBrowser basics Save a web page to the main messages application Move back or forward a webRefresh a web Stop loading a webViewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Send a bookmark for a web Add a bookmark for a webChange a bookmark for a web Delete a bookmark for a webRename a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Delete a bookmark folder for web pagesWeb feeds View web feed contentListen to web feed content About web feedsBrowser options Change options for pictures and animation on web pages Change the home page or startChange JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages Clear a browser cache About browser configurationsSet the default browser configuration Clear the browser historyChange the Gears permissions for a web site Browser securityAbout Gears About TLSTLS options About WtlsManage browser security Add a trusted content server Wtls optionsTurn off browser push Browser pushAbout browser push Browser push optionsBrowser shortcuts No browser is available on my device Troubleshooting BrowserCannot set up automatic synchronization for bookmarks Cannot play a song or video on a webBrowser Move back or forward a web On a web page, highlight or pause on a link or picture 195 196 Add a bookmark for a web Add a bookmark folder for web pages A web feed, highlight a title Press the Menu key 199 Browser options Change the home page or start Change display options for web pages Clear a browser cache 204 About Wtls Wtls options Browser push Browser shortcuts Troubleshooting Browser Date, time, and alarm Set the date and time manuallyChange the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zoneChange alarm notification options Turn on the alarmSilence the alarm Use the stopwatch Set the timerChange timer notification options Troubleshooting Date, time and alarm Time on my device is incorrectContact basics Personal organizerContacts Change a contact Add a pause or a wait to a phone numberView a contact Delete a contactAssign ring tones and alerts to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsChange the caller ID picture for a contact About mailing listsView a mailing list Create a mailing listChange a mailing list Delete a mailing listMultiple contact lists Contact list optionsView the number of contacts stored on your device Troubleshooting ContactsTurn off the prompt that appears before you delete items Caller ID pictures are not appearing on my deviceCalendar Calendar basicsRecurrence fields Schedule an alarmSchedule a meeting Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm MeetingsCheck availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Conference call meetings Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meetingView tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change how long your device stores calendar entries Change the first day of the weekHide free time in Agenda view View the number of calendar entries stored in a calendar Switch calendarsMultiple calendars About multiple calendarsChange the calendar that reminds you of appointments Change the default calendarCalendar shortcuts Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now optionCreate a task TasksTask basics Change a taskSend a task or memo Task list optionsHide completed tasks Delete a taskView the number of tasks or memos stored on your device Create a memo MemosMemo basics Change a memoAbout categories Categorizing contacts, tasks, or memosMemo list options Delete a memoSort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a categoryConvert a measurement CalculatorUse the calculator Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alertsCreate a custom sound profile Change a sound profileSilence your device Delete a sound profileAssign ring tones and alerts to a contact Turn on event soundsLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedTyping Typing basicsChange options for typing input methods Switch typing input methods when you are typingTyping input methods Predictive input methodFind more information about typing in other languages Set the default currency symbolTyping options Set the cursor speedCheck spelling Spelling checkerUse shortcut keys on the Home screen Correct spelling while you typeChange options for checking spelling Correct spelling quickly while you typeCheck spelling automatically before sending email messages Add a word to the custom dictionaryAbout the custom dictionary Custom dictionaryDelete a word from the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingLanguage Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesSome characters do not appear correctly on my device Troubleshooting LanguageChange the display options for contacts Display options Display and keyboardBacklighting Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen displayMove an application icon Add an application folderChange an application folder Hide an application iconTurn off trackpad sounds KeyboardSet the number of icons that appear on the Home screen Themes Download a theme Troubleshooting DisplayNo application opens when I press a Convenience key My device screen turns offSearch for messages SearchMessages, attachments, and web pages Search criteriaManage message search results Search for messages by contact or subjectChange a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved searchSearch for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup resultsSearch shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronizationSynchronize organizer data over the wireless network About synchronization conflictsAbout backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless networkUser Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesMake your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profileMy list of paired Bluetooth enabled devices does not appear Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aidingCannot use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Maps Map basicsView points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movementShow or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a routeAdd a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or routeFile a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movementView north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a mapDiagonal lines appear on a map Troubleshooting MapsView a geotagged picture on a map 293 Keep an application running and return to the Home screen ApplicationsAbout multitasking About instant messaging applications Close an application so that it is not runningAbout adding applications View properties for an application About social networking applicationsAdd an application View the size of an application database Check for application updatesDelete a third-party application Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device SoftwareUser Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device SoftwareUser Guide BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site User Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming optionsCheck the status of network connections and services Wireless networks that your device connects toTurn on LED notification for wireless coverage RoamingSwitch wireless networks manually About wireless coverage indicatorsPreferred wireless network list About the preferred wireless network listCannot connect to a wireless network Troubleshooting wireless network coverageChange the order of preferred wireless networks Cannot synchronize a certificate Wireless network coverage LED notification for network connections Turn on LED notification for wireless coverage Preferred wireless network list Change the order of preferred wireless networks 318 Turn on Wi-Fi technology Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method Delete a Wi-Fi profile About Wi-Fi profilesChange the order of Wi-Fi profiles Change a Wi-Fi profile Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Connection options for Wi-Fi profilesSecurity options for Wi-Fi profiles SsidWi-Fi profile IP and DNS options ImsiInstall a root certificate on your computer UMA connection settingsSet your device to connect to a specific Wi-Fi network Cannot connect to a Wi-Fi network Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Change your preferred network typePower, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact listStore SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone numberChange the device password About the device passwordSet a device password SecurityLock your device Lock your device when you insert it in the holsterSet a limit for device password attempts Lock the keyboardAdd a password to the password keeper Password keeperAbout the password keeper Generate a random passwordHide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copyingEncryption About encrypting data in the device memorySet encryption strength About encryption keysTurn on memory cleaning Memory cleaningAbout memory cleaning Generate an encryption keyUser Guide About certificate authority profiles CertificatesCertificate basics Download a certificate from a certificate authorityView properties for a certificate Import a certificate or PGP key from the device memoryImport a certificate or PGP key from a media card Certificate propertiesView one type of certificate in the certificate list Delete a certificate Certificate statusSend a certificate View the certificate chain for a certificateChange the trust status of a certificate Revoke a certificate Certificate revocation reasonsAdd an email address to a certificate Certificate optionsChange the display name for a certificate Certificate shortcuts PGP key basics Download an updated PGP key from an Ldap certificate serverPGP keys Download a PGP key from an Ldap certificate serverView properties for a PGP key PGP key propertiesClear the PGP data cache Send a PGP keyDelete a PGP key Check the revocation status of a PGP key PGP key status indicatorsPGP key status Change the trust status of a PGP keyPGP key revocation reasons PGP key optionsRevoke a PGP key Change the display name for a PGP keyPGP key shortcuts Add a certificate server Troubleshooting PGP keysCertificate servers Change connection information for a certificate serverSend connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Delete a certificate serverKey stores Change the key store passwordSynchronize the key store password with the device password About the key storeChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation listsSmart cards About using a smart card with your deviceTurn on two-factor authentication Import a certificate from a smart cardSwitch smart password filters About smart password entryTurn off smart password entry Prerequisites Using authentication certificates Use a certificate to authenticate your smart cardAbout two-factor authentication Turn off notification for smart card connectionsVPN settings Software tokensPrerequisites Logging in to a VPN Change the software token for a VPN profileAbout VPN profiles Verify security software Reset connection permissions for third-party applicationsAbout security self-tests Third-party application controlTurn on safe mode Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applicationsData permissions for third-party applications Connection permissions for third-party applicationsCannot download a certificate Troubleshooting securityCannot unlock my device using my smart card Security Lock your device Password keeper View a password in the password keeper Delete a password from the password keeper Encryption Set encryption strength Memory cleaning User Guide Certificates Expiration Date 382 View one type of certificate in the certificate list Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate shortcuts PGP keys Import a certificate or PGP key from the device memory Send a PGP key PGP key status PGP key options PGP key shortcuts Certificate servers Connection options for Ldap and Dsml certificate servers Key stores Change when your device deletes the key store password 399 Smart cards Import a certificate from a smart card Turn off smart password entry Turn off notification for smart card connections 404 Log in to a VPN About security self-tests Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security About service books Service books and diagnostic reportsService books Accept a service bookRun a diagnostic report Diagnostic reportsAbout diagnostic reports View a diagnostic reportCannot run or submit a diagnostic report Delete a diagnostic reportSet a default recipient for diagnostic reports Submit a Wlan diagnostic report Wlan diagnostic reportsAbout Wlan diagnostic reports Include advanced data in Wlan diagnostic reportsUser Guide Service books and diagnostic reports Diagnostic reports Delete a diagnostic report Submit a Wi-Fi diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Include advanced data in Wi-Fi diagnostic reportsUser Guide BrickBreaker capsules BrickBreakerAbout BrickBreaker Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteAbout the Word Mole game Word Mole gameWord Mole game basics Form a wordSave a game Turn on tutorial modeSingle-player games Resume a gameInvite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized Use reverse contrast for the screen display Accessibility optionsAbout accessibility options Change the display font Use grayscale for the screen displayAssign ring tones and alerts to a contact Set the number of icons that appear on the Home screenTurn on event sounds Voice dialing Make a call using a voice commandTTY support Predict words as you type Type text using the predictive input methodPredictive input method Glossary ADNEAP-FAST MCC Rtsp TTY Legal notice 438User Guide User Guide User Guide