Service books and diagnostic reports | Blackberry 8980 specs

User Guide

Service books and diagnostic reports

Service books and diagnostic reports

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

416

Image 418

Blackberry 8980 manual Service books and diagnostic reports

Contents

User Guide SWD-1026376-0713014804-001 Contents 142 151 215 259 294 307 330 416 433 Feature availability Welcome to BlackBerry Set up an email address Start using your deviceComplete the setup wizard Find more information About the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screen Send an email message Change your ring toneSend an SMS text message Take a picture Add a contactSchedule an appointment Record a video Pair with a Bluetooth enabled device Troubleshooting BasicsTurn on the alarm Visit a web Cannot set up an email address Am not receiving messages Cannot save media files Battery is not chargingCannot send SMS text messages Cannot play a media file on a web BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Map shortcuts Troubleshooting ShortcutsSearch shortcuts Cannot use a shortcut Find your phone number PhonePhone basics Answer a call Place a call on hold Mute a callTurn on the speakerphone Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headset Make an emergency call Emergency callsAbout emergency calls About GPS technology Change the default volume for calls VolumeAdjust the volume Turn on GPS technology Voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number Improve sound quality for all calls Conference calls Set up speed dial for a contactSpeed dial Change the contact assigned to a speed dial key Speak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference call View call logs in the messages application Call logsAbout call logs Add notes to a call log Delete call logs Change call log notesSend a call log Delete call log notes Turn on call waiting Call waitingCall forwarding About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block calls Turn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing list Delete a contact from your fixed dialing list Smart dialingChange a contact in your fixed dialing list About smart dialing Set options for dialing extensions Set the default country code and area codeMultiple phone numbers About multiple phone numbers Turn on dialing from the Lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items About TTY support Reset a call timerTurn on TTY support Troubleshooting Phone My phone number appears as Unknown in the phone application Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mail Feature availability Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Message basics MessagesComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature to your work email messages Create a link for a PIN Send a PIN message Send an SMS text messageSend an MMS message Resend a message Reply to a messageForward a message Stop a message from sending Managing messages Delete a message Email messagesEmail message basics Delete multiple messages File an email message Delete the original text from a reply messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Create an email message filter Email message filtersAbout email message filters Options for email message filters Turn on an email message filter Change an email message filter Delete an email message filter Email message foldersPrioritize email message filters About synchronization of email message folders About flags Email message flagsAdd, move, rename, or delete an email folder Add a flag Check spelling automatically before sending email messages Email message optionsRemove a flag Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Receive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device Find your PIN PIN messagesAbout PIN messages Send a PIN message About SMS text messages SMS text messagesSMS text message basics Change your ring tone Set whether pressing the Enter key sends SMS text messages Options for SMS text messagesDelete the history from an SMS text message Change the appearance of SMS text messages Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel MMS messagesMMS message basics Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Request delivery or read notification for an MMS message Stop receiving MMS messages when roamingMMS message options View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Block incoming messages Add a contact to your allowed sender list MIME-protected messages Reset a blocked message counterMIME-protected message basics Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachment MIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Prerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basics Download the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a message PGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Html email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmed Cannot turn on cell broadcasting Cannot attach a file to an MMS message Messages Sending messages Send an SMS text message Reply to a message Managing messages 101 Delete the original text from a reply message Stop storing messages sent from your device on your computer From 104 Turn on an email message filter Email message folders Email message flags Email message options View email messages in plain text format Hide filed email messages PIN messages SMS text messages Options for SMS text messages Turn off AutoText for SMS text messages Cell broadcasting MMS messages Create a slide show in an MMS message MMS message attachments MMS message options Message list options Change how a message list displays messages Hide messages from the main messages application Block incoming messages MIME-protected messages Attach a certificate to a message MIME-protected message status MIME-protected message options Change the default signing and encryption option Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages PGP protected messages Encrypt a PGP protected message with a pass phrase Your BlackBerry device verified the digital signature 133 PGP protected message options Change the default signing and encryption option Troubleshooting PGP protected messages Message shortcuts Troubleshooting Messages Cannot file email messages 140 141 About files and attachments Files and attachmentsFile and attachment basics Open a file or an attachment Locate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your device Open a link in a file or an attachment Managing files and attachmentsSend a file as an attachment Set font options for a file or an attachment Delete a file View properties for a fileRename a file Move a file Spreadsheets View the table of contents in a documentDocuments View tracked changes in a document View a list of worksheets View the content of a cellSwitch worksheets Change the size of a column Media files Presentations Save a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachments Skipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Play a media file MediaAudio and video files Record a voice note Play a media file on a web Fast-forward or rewind a media filePause a media file Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs About playlists Keep backlighting on when you play a videoPlaylists Create a standard playlist Change the order of songs in a playlist Add a song to a playlistAdd the song that is playing to a playlist Delete a song from a playlist Rename a playlist Create an automatic playlistDelete a playlist Turn on video lighting Video cameraApply a color effect to videos Change the video size and format CameraChange the location for storing videos Set picture quality Change the size of pictures that you takeChange the location for storing pictures Apply a color effect to pictures Change the autofocus settingPictures View a picture Save a picture from an MMS message or a web Zoom in to or out from a pictureRotate a picture Use a picture as your device wallpaper View pictures in list view Managing media filesChange the number of seconds between slides in a slide show Sort pictures Move a media file Rename a picture or picture folderDelete a media file or folder View properties for a media file Memory and media cardsSearch for a media file About media cards Change the amount of memory available for media files View the amount of memory used by media filesSupported media cards Turn off media card support About compression Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About file encryption Turn on encryption Repair your media card or device memory About transferring and synchronizing media files Transferring and downloading media filesSupported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring tone Download a picture Troubleshooting Media Cannot open media files Flash dims or turns off My device is not using the correct ring tone or wallpaperMy device does not recognize my media card Some pictures that I take are blurry 175 Browser basics BrowserBrowsing web pages Save a web page to the main messages application Move back or forward a webRefresh a web Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Send a bookmark for a web Add a bookmark for a webChange a bookmark for a web Delete a bookmark for a web Rename a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Delete a bookmark folder for web pages Web feeds View web feed contentListen to web feed content About web feeds Browser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsSet the default browser configuration Clear the browser history Change the Gears permissions for a web site Browser securityAbout Gears About TLS Manage browser security About WtlsTLS options Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Browser shortcuts No browser is available on my device Troubleshooting BrowserCannot set up automatic synchronization for bookmarks Cannot play a song or video on a web Browser Move back or forward a web On a web page, highlight or pause on a link or picture 195 196 Add a bookmark for a web Add a bookmark folder for web pages A web feed, highlight a title Press the Menu key 199 Browser options Change the home page or start Change display options for web pages Clear a browser cache 204 About Wtls Wtls options Browser push Browser shortcuts Troubleshooting Browser Date, time, and alarm Set the date and time manually Change the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zone Silence the alarm Turn on the alarmChange alarm notification options Change timer notification options Set the timerUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrect Contacts Personal organizerContact basics Change a contact Add a pause or a wait to a phone numberView a contact Delete a contact Assign ring tones and alerts to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact Delete the caller ID picture for a contact Mailing listsChange the caller ID picture for a contact About mailing lists View a mailing list Create a mailing listChange a mailing list Delete a mailing list Multiple contact lists Contact list options View the number of contacts stored on your device Troubleshooting ContactsTurn off the prompt that appears before you delete items Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule a meeting Schedule an alarmRecurrence fields Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meeting Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries View the number of calendar entries stored in a calendar Switch calendarsMultiple calendars About multiple calendars Calendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now option Create a task TasksTask basics Change a task Send a task or memo Task list optionsHide completed tasks Delete a task View the number of tasks or memos stored on your device Create a memo MemosMemo basics Change a memo About categories Categorizing contacts, tasks, or memosMemo list options Delete a memo Sort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a category Use the calculator CalculatorConvert a measurement Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alerts Create a custom sound profile Change a sound profileSilence your device Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Change options for typing input methods Switch typing input methods when you are typingTyping input methods Predictive input method Find more information about typing in other languages Set the default currency symbolTyping options Set the cursor speed Check spelling Spelling checkerUse shortcut keys on the Home screen Correct spelling while you type Change options for checking spelling Correct spelling quickly while you typeCheck spelling automatically before sending email messages Add a word to the custom dictionary Delete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen display Move an application icon Add an application folderChange an application folder Hide an application icon Set the number of icons that appear on the Home screen KeyboardTurn off trackpad sounds Themes Download a theme Troubleshooting DisplayNo application opens when I press a Convenience key My device screen turns off Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Change a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved search Search for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup results Search shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile My list of paired Bluetooth enabled devices does not appear Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aiding Prevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Maps Map basics View points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movement Show or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a route Add a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or route File a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movement View north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a map View a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 293 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site User Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming options Check the status of network connections and services Wireless networks that your device connects toTurn on LED notification for wireless coverage Roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Change the order of preferred wireless networks Troubleshooting wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Wireless network coverage LED notification for network connections Turn on LED notification for wireless coverage Preferred wireless network list Change the order of preferred wireless networks 318 Turn on Wi-Fi technology Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Change a Wi-Fi profile Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi Set your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Cannot connect to a Wi-Fi network Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Change your preferred network type Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Change the device password About the device passwordSet a device password Security Lock your device Lock your device when you insert it in the holsterSet a limit for device password attempts Lock the keyboard Add a password to the password keeper Password keeperAbout the password keeper Generate a random password Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Encryption About encrypting data in the device memory Set encryption strength About encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Generate an encryption key User Guide About certificate authority profiles CertificatesCertificate basics Download a certificate from a certificate authority View properties for a certificate Import a certificate or PGP key from the device memoryImport a certificate or PGP key from a media card Certificate properties View one type of certificate in the certificate list Delete a certificate Certificate statusSend a certificate View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Certificate revocation reasons Change the display name for a certificate Certificate optionsAdd an email address to a certificate Certificate shortcuts PGP key basics Download an updated PGP key from an Ldap certificate serverPGP keys Download a PGP key from an Ldap certificate server View properties for a PGP key PGP key properties Delete a PGP key Send a PGP keyClear the PGP data cache Check the revocation status of a PGP key PGP key status indicatorsPGP key status Change the trust status of a PGP key PGP key revocation reasons PGP key optionsRevoke a PGP key Change the display name for a PGP key PGP key shortcuts Add a certificate server Troubleshooting PGP keysCertificate servers Change connection information for a certificate server Send connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Delete a certificate server Key stores Change the key store passwordSynchronize the key store password with the device password About the key store Change when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists Smart cards About using a smart card with your deviceTurn on two-factor authentication Import a certificate from a smart card Turn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card About two-factor authentication Turn off notification for smart card connections VPN settings Software tokens About VPN profiles Change the software token for a VPN profilePrerequisites Logging in to a VPN Verify security software Reset connection permissions for third-party applicationsAbout security self-tests Third-party application control Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Connection permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting securityCannot download a certificate Security Lock your device Password keeper View a password in the password keeper Delete a password from the password keeper Encryption Set encryption strength Memory cleaning User Guide Certificates Expiration Date 382 View one type of certificate in the certificate list Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate shortcuts PGP keys Import a certificate or PGP key from the device memory Send a PGP key PGP key status PGP key options PGP key shortcuts Certificate servers Connection options for Ldap and Dsml certificate servers Key stores Change when your device deletes the key store password 399 Smart cards Import a certificate from a smart card Turn off smart password entry Turn off notification for smart card connections 404 Log in to a VPN About security self-tests Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security About service books Service books and diagnostic reportsService books Accept a service book Run a diagnostic report Diagnostic reportsAbout diagnostic reports View a diagnostic report Set a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Submit a Wlan diagnostic report Wlan diagnostic reportsAbout Wlan diagnostic reports Include advanced data in Wlan diagnostic reports User Guide Service books and diagnostic reports Diagnostic reports Delete a diagnostic report Submit a Wi-Fi diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Include advanced data in Wi-Fi diagnostic reports User Guide About BrickBreaker BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site About the Word Mole game Word Mole gameWord Mole game basics Form a word Save a game Turn on tutorial modeSingle-player games Resume a game Invite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Use reverse contrast for the screen display Accessibility optionsAbout accessibility options Change the display font Use grayscale for the screen display Turn on event sounds Set the number of icons that appear on the Home screenAssign ring tones and alerts to a contact TTY support Make a call using a voice commandVoice dialing Predictive input method Type text using the predictive input methodPredict words as you type Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 438 User Guide User Guide User Guide