142

Perform an action using a voice command	47
Available voice commands	47
Change the language for voice commands	48
Turn off choice lists for voice commands	48
Change the options for voice prompts	48
Improve voice recognition	49
Troubleshooting: Voice dialing	49
Messages	50
Message basics	50
Email messages	55
PIN messages	65
SMS text messages	66
MMS messages	70
Message list options	74
S/MIME-protected messages	78
IBM Lotus Notes native encrypted messages	84
PGP protected messages	85
Message shortcuts	91
Troubleshooting messages	92
Messages	96
Message basics	96
Email messages	101
PIN messages	111
SMS text messages	112
MMS messages	116
Message list options	120
S/MIME-protected messages	124
IBM Lotus Notes native encrypted messages	130
PGP protected messages	131
Message shortcuts	137
Troubleshooting: Messages	138
Files and attachments	142
File and attachment basics	142
Managing files and attachments	144
Documents	146
Spreadsheets	146
Media files	148
Presentations	148
vCard contact attachments	149

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Contents

User Guide SWD-1026376-0713014804-001 Contents 142 151 215 259 294 307 330 416 433 Feature availability Welcome to BlackBerry Start using your device Complete the setup wizardSet up an email address Find more information Navigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screen Send an email message Change your ring toneSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a video Troubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a web Cannot set up an email address Am not receiving messages Battery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a web BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcut Phone Phone basicsFind your phone number Answer a call Place a call on hold Mute a callTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headset Emergency calls About emergency callsMake an emergency call About GPS technology Volume Adjust the volumeChange the default volume for calls Turn on GPS technology About your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all calls Set up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial key Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs About call logsView call logs in the messages application Add notes to a call log Change call log notes Send a call logDelete call logs Delete call log notes Call waiting Call forwardingTurn on call waiting About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Smart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialing Set the default country code and area code Multiple phone numbersSet options for dialing extensions About multiple phone numbers Switch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items About TTY support Reset a call timerTurn on TTY support Troubleshooting Phone Cannot make calls using a voice command Some features are not available on my deviceMy phone number appears as Unknown in the phone application Cannot check my voice mail Feature availability Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Message basics MessagesComposing messages Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text messageSend an MMS message Reply to a message Forward a messageResend a message Stop a message from sending Managing messages Email messages Email message basicsDelete a message Delete multiple messages File an email message Delete the original text from a reply messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Email message folders Prioritize email message filtersDelete an email message filter About synchronization of email message folders Email message flags Add, move, rename, or delete an email folderAbout flags Add a flag Email message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Receive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Change your ring tone Options for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting MMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Block incoming messages Add a contact to your allowed sender list MIME-protected messages Reset a blocked message counterMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Some messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmed Cannot turn on cell broadcasting Cannot attach a file to an MMS message Messages Sending messages Send an SMS text message Reply to a message Managing messages 101 Delete the original text from a reply message Stop storing messages sent from your device on your computer From 104 Turn on an email message filter Email message folders Email message flags Email message options View email messages in plain text format Hide filed email messages PIN messages SMS text messages Options for SMS text messages Turn off AutoText for SMS text messages Cell broadcasting MMS messages Create a slide show in an MMS message MMS message attachments MMS message options Message list options Change how a message list displays messages Hide messages from the main messages application Block incoming messages MIME-protected messages Attach a certificate to a message MIME-protected message status MIME-protected message options Change the default signing and encryption option Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages PGP protected messages Encrypt a PGP protected message with a pass phrase Your BlackBerry device verified the digital signature 133 PGP protected message options Change the default signing and encryption option Troubleshooting PGP protected messages Message shortcuts Troubleshooting Messages Cannot file email messages 140 141 Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachment Stop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your device Managing files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment View properties for a file Rename a fileDelete a file Move a file View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Skipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice note Fast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs Keep backlighting on when you play a video PlaylistsAbout playlists Create a standard playlist Add a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlist Rename a playlist Create an automatic playlistDelete a playlist Turn on video lighting Video cameraApply a color effect to videos Change the video size and format CameraChange the location for storing videos Set picture quality Change the size of pictures that you takeChange the location for storing pictures Change the autofocus setting PicturesApply a color effect to pictures View a picture Zoom in to or out from a picture Rotate a pictureSave a picture from an MMS message or a web Use a picture as your device wallpaper Managing media files Change the number of seconds between slides in a slide showView pictures in list view Sort pictures Move a media file Rename a picture or picture folderDelete a media file or folder Memory and media cards Search for a media fileView properties for a media file About media cards View the amount of memory used by media files Supported media cardsChange the amount of memory available for media files Turn off media card support Turn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryption Turn on encryption Repair your media card or device memory About transferring and synchronizing media files Transferring and downloading media filesSupported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring tone Download a picture Troubleshooting Media Cannot open media files My device is not using the correct ring tone or wallpaper My device does not recognize my media cardFlash dims or turns off Some pictures that I take are blurry 175 Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web Add a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentWeb feeds About web feeds Browser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser history Browser security About GearsChange the Gears permissions for a web site About TLS Manage browser security About WtlsTLS options Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a web Browser Move back or forward a web On a web page, highlight or pause on a link or picture 195 196 Add a bookmark for a web Add a bookmark folder for web pages A web feed, highlight a title Press the Menu key 199 Browser options Change the home page or start Change display options for web pages Clear a browser cache 204 About Wtls Wtls options Browser push Browser shortcuts Troubleshooting Browser Date, time, and alarm Set the date and time manually Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Silence the alarm Turn on the alarmChange alarm notification options Change timer notification options Set the timerUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrect Contacts Personal organizerContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contact Mailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing lists Create a mailing list Change a mailing listView a mailing list Delete a mailing list Multiple contact lists Contact list options Troubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule a meeting Schedule an alarmRecurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendars Calendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Tasks Task basicsCreate a task Change a task Task list options Hide completed tasksSend a task or memo Delete a task View the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memo Categorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memo Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Use the calculator CalculatorConvert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Change a sound profile Silence your deviceCreate a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds Turn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input method Set the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speed Spelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionary Delete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen display Add an application folder Change an application folderMove an application icon Hide an application icon Set the number of icons that appear on the Home screen KeyboardTurn off trackpad sounds Themes Troubleshooting Display No application opens when I press a Convenience keyDownload a theme My device screen turns off Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Troubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding Prevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Maps Map basics View an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movement Navigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a route Maps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or route Map options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a map View a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 293 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Turn on LED notification for wireless coverageCheck the status of network connections and services Roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Change the order of preferred wireless networks Troubleshooting wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Wireless network coverage LED notification for network connections Turn on LED notification for wireless coverage Preferred wireless network list Change the order of preferred wireless networks 318 Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi Set your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number About the device password Set a device passwordChange the device password Security Lock your device when you insert it in the holster Set a limit for device password attemptsLock your device Lock the keyboard Password keeper About the password keeperAdd a password to the password keeper Generate a random password Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying Encryption About encrypting data in the device memory Set encryption strength About encryption keys Memory cleaning About memory cleaningTurn on memory cleaning Generate an encryption key User Guide Certificates Certificate basicsAbout certificate authority profiles Download a certificate from a certificate authority Import a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardView properties for a certificate Certificate properties View one type of certificate in the certificate list Certificate status Send a certificateDelete a certificate View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Certificate revocation reasons Change the display name for a certificate Certificate optionsAdd an email address to a certificate Certificate shortcuts Download an updated PGP key from an Ldap certificate server PGP keysPGP key basics Download a PGP key from an Ldap certificate server View properties for a PGP key PGP key properties Delete a PGP key Send a PGP keyClear the PGP data cache PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key options Revoke a PGP keyPGP key revocation reasons Change the display name for a PGP key PGP key shortcuts Troubleshooting PGP keys Certificate serversAdd a certificate server Change connection information for a certificate server Connection options for Ldap and Dsml certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Change the key store password Synchronize the key store password with the device passwordKey stores About the key store Change when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device Turn on two-factor authenticationSmart cards Import a certificate from a smart card Turn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card About two-factor authentication Turn off notification for smart card connections VPN settings Software tokens About VPN profiles Change the software token for a VPN profilePrerequisites Logging in to a VPN Reset connection permissions for third-party applications About security self-testsVerify security software Third-party application control Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Connection permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting securityCannot download a certificate Security Lock your device Password keeper View a password in the password keeper Delete a password from the password keeper Encryption Set encryption strength Memory cleaning User Guide Certificates Expiration Date 382 View one type of certificate in the certificate list Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate shortcuts PGP keys Import a certificate or PGP key from the device memory Send a PGP key PGP key status PGP key options PGP key shortcuts Certificate servers Connection options for Ldap and Dsml certificate servers Key stores Change when your device deletes the key store password 399 Smart cards Import a certificate from a smart card Turn off smart password entry Turn off notification for smart card connections 404 Log in to a VPN About security self-tests Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic report Set a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Wlan diagnostic reports About Wlan diagnostic reportsSubmit a Wlan diagnostic report Include advanced data in Wlan diagnostic reports User Guide Service books and diagnostic reports Diagnostic reports Delete a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Accessibility options About accessibility options Change the display fontUse reverse contrast for the screen display Use grayscale for the screen display Turn on event sounds Set the number of icons that appear on the Home screenAssign ring tones and alerts to a contact TTY support Make a call using a voice commandVoice dialing Predictive input method Type text using the predictive input methodPredict words as you type Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 438 User Guide User Guide User Guide

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