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Blackberry 8980 manual Troubleshooting Applications

Models: 8980

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User Guide

Applications

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add or update the application.

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Blackberry 8980 manual Troubleshooting Applications

Contents

User Guide SWD-1026376-0713014804-001 Contents 142 151 215 259 294 307 330 416 433 Feature availability Welcome to BlackBerryStart using your device Complete the setup wizardSet up an email address Find more informationNavigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screenChange your ring tone Send an email messageSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a videoTroubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a webCannot set up an email address Am not receiving messagesBattery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a webShortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcutsMedia shortcuts Browser shortcutsCalendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcutPhone Phone basicsFind your phone number Answer a callMute a call Place a call on holdTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headsetEmergency calls About emergency callsMake an emergency call About GPS technologyVolume Adjust the volumeChange the default volume for calls Turn on GPS technologyAbout your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all callsSet up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial keyMake a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callCall logs About call logsView call logs in the messages application Add notes to a call logChange call log notes Send a call logDelete call logs Delete call log notesCall waiting Call forwardingTurn on call waiting About call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block callsFixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listSmart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialingSet the default country code and area code Multiple phone numbersSet options for dialing extensions About multiple phone numbersSwitch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenHide or display your phone number when you make calls Turn off the prompt that appears before you delete itemsReset a call timer About TTY supportTurn on TTY support Troubleshooting Phone Cannot make calls using a voice command Some features are not available on my deviceMy phone number appears as Unknown in the phone application Cannot check my voice mailFeature availability Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognitionMessages Message basicsComposing messages Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PINSend an SMS text message Send a PIN messageSend an MMS message Reply to a message Forward a messageResend a message Stop a message from sendingManaging messages Email messages Email message basicsDelete a message Delete multiple messagesDelete the original text from a reply message File an email messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachmentEmail message filters About email message filtersCreate an email message filter Options for email message filtersTurn on an email message filter Change an email message filterEmail message folders Prioritize email message filtersDelete an email message filter About synchronization of email message foldersEmail message flags Add, move, rename, or delete an email folderAbout flags Add a flagEmail message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office replyView email messages in plain text format Stop loading pictures in Html email messagesHide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN messageSMS text messages SMS text message basicsAbout SMS text messages Change your ring toneOptions for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcastingMMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending itMessage list options Set how long your device stores messagesChange how a message list displays messages About multiple message listsHide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Block incoming messages Add a contact to your allowed sender listReset a blocked message counter MIME-protected messagesMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachmentAttachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageEncryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificateChange the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messageEncrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basicsEncrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageAttachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a messagePGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messagesMessage shortcuts Troubleshooting messages Cannot send messagesCannot file email messages Am not receiving SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmedCannot turn on cell broadcasting Cannot attach a file to an MMS messageMessages Sending messages Send an SMS text message Reply to a message Managing messages 101 Delete the original text from a reply message Stop storing messages sent from your device on your computer From 104 Turn on an email message filter Email message folders Email message flags Email message options View email messages in plain text format Hide filed email messages PIN messages SMS text messages Options for SMS text messages Turn off AutoText for SMS text messages Cell broadcasting MMS messages Create a slide show in an MMS message MMS message attachments MMS message options Message list options Change how a message list displays messages Hide messages from the main messages application Block incoming messages MIME-protected messages Attach a certificate to a message MIME-protected message status MIME-protected message options Change the default signing and encryption option Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages PGP protected messages Encrypt a PGP protected message with a pass phrase Your BlackBerry device verified the digital signature 133 PGP protected message options Change the default signing and encryption option Troubleshooting PGP protected messages Message shortcuts Troubleshooting Messages Cannot file email messages 140 141 Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachmentStop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your deviceManaging files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachmentView properties for a file Rename a fileDelete a file Move a fileView the table of contents in a document DocumentsSpreadsheets View tracked changes in a documentView the content of a cell Switch worksheetsView a list of worksheets Change the size of a columnMedia files PresentationsVCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachmentsTroubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice noteFast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songsAmplify the volume using the audio boost feature Improve sound quality for songsKeep backlighting on when you play a video PlaylistsAbout playlists Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlistCreate an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures Change the autofocus setting PicturesApply a color effect to pictures View a pictureZoom in to or out from a picture Rotate a pictureSave a picture from an MMS message or a web Use a picture as your device wallpaperManaging media files Change the number of seconds between slides in a slide showView pictures in list view Sort picturesRename a picture or picture folder Move a media fileDelete a media file or folder Memory and media cards Search for a media fileView properties for a media file About media cardsView the amount of memory used by media files Supported media cardsChange the amount of memory available for media files Turn off media card supportTurn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryptionTurn on encryption Repair your media card or device memoryTransferring and downloading media files About transferring and synchronizing media filesSupported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a pictureTroubleshooting Media Cannot open media filesMy device is not using the correct ring tone or wallpaper My device does not recognize my media cardFlash dims or turns off Some pictures that I take are blurry175 Browser Browser basicsBrowsing web pages Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a webViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a webAdd a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pagesView web feed content Listen to web feed contentWeb feeds About web feedsBrowser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser historyBrowser security About GearsChange the Gears permissions for a web site About TLSAbout Wtls Manage browser securityTLS options Add a trusted content server Wtls optionsBrowser push About browser pushTurn off browser push Browser push optionsBrowser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a webBrowser Move back or forward a web On a web page, highlight or pause on a link or picture 195 196 Add a bookmark for a web Add a bookmark folder for web pages A web feed, highlight a title Press the Menu key 199 Browser options Change the home page or start Change display options for web pages Clear a browser cache 204 About Wtls Wtls options Browser push Browser shortcuts Troubleshooting Browser Date, time, and alarm Set the date and time manuallyTurn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zoneTurn on the alarm Silence the alarmChange alarm notification options Set the timer Change timer notification optionsUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrectPersonal organizer ContactsContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contactCustomizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contactMailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing listsCreate a mailing list Change a mailing listView a mailing list Delete a mailing listMultiple contact lists Contact list optionsTroubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my deviceCalendar Calendar basicsSchedule an alarm Schedule a meetingRecurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meetingChange the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendarsChange the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now optionTasks Task basicsCreate a task Change a taskTask list options Hide completed tasksSend a task or memo Delete a taskView the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memoCategorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memoCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryCalculator Use the calculatorConvert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alertsChange a sound profile Silence your deviceCreate a custom sound profile Delete a sound profileAssign ring tones and alerts to a contact Turn on event soundsTurn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notificationTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedTyping Typing basicsSwitch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input methodSet the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speedSpelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you typeCorrect spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionaryCustom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingLanguage Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesTroubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen displayAdd an application folder Change an application folderMove an application icon Hide an application iconKeyboard Set the number of icons that appear on the Home screenTurn off trackpad sounds Themes Troubleshooting Display No application opens when I press a Convenience keyDownload a theme My device screen turns offSearch Messages, attachments, and web pagesSearch for messages Search criteriaManage message search results Search for messages by contact or subjectSearch for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved searchOrganizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronizationSynchronize organizer data over the wireless network About synchronization conflictsManage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless networkUser Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technologyConnect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesChange the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profileTroubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aidingTroubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Maps Map basicsView an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movementNavigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a routeMaps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or routeMap options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movementKeep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a mapTroubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 293 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device SoftwareUser Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device SoftwareUser Guide BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming optionsWireless networks that your device connects to Turn on LED notification for wireless coverageCheck the status of network connections and services RoamingSwitch wireless networks manually About wireless coverage indicatorsPreferred wireless network list About the preferred wireless network listTroubleshooting wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Wireless network coverage LED notification for network connections Turn on LED notification for wireless coverage Preferred wireless network list Change the order of preferred wireless networks 318 Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profilesSecurity options for Wi-Fi profiles SsidWi-Fi profile IP and DNS options ImsiUMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network typePower, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone numberAbout the device password Set a device passwordChange the device password SecurityLock your device when you insert it in the holster Set a limit for device password attemptsLock your device Lock the keyboardPassword keeper About the password keeperAdd a password to the password keeper Generate a random passwordView a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copyingEncryption About encrypting data in the device memorySet encryption strength About encryption keysMemory cleaning About memory cleaningTurn on memory cleaning Generate an encryption keyUser Guide Certificates Certificate basicsAbout certificate authority profiles Download a certificate from a certificate authorityImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardView properties for a certificate Certificate propertiesView one type of certificate in the certificate list Certificate status Send a certificateDelete a certificate View the certificate chain for a certificateChange the trust status of a certificate Revoke a certificate Certificate revocation reasonsCertificate options Change the display name for a certificateAdd an email address to a certificate Certificate shortcuts Download an updated PGP key from an Ldap certificate server PGP keysPGP key basics Download a PGP key from an Ldap certificate serverView properties for a PGP key PGP key propertiesSend a PGP key Delete a PGP keyClear the PGP data cache PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP keyPGP key options Revoke a PGP keyPGP key revocation reasons Change the display name for a PGP keyPGP key shortcuts Troubleshooting PGP keys Certificate serversAdd a certificate server Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate serverChange the key store password Synchronize the key store password with the device passwordKey stores About the key storeChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation listsAbout using a smart card with your device Turn on two-factor authenticationSmart cards Import a certificate from a smart cardAbout smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart cardAbout two-factor authentication Turn off notification for smart card connectionsVPN settings Software tokensChange the software token for a VPN profile About VPN profilesPrerequisites Logging in to a VPN Reset connection permissions for third-party applications About security self-testsVerify security software Third-party application controlTurn on safe mode Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applicationsData permissions for third-party applications Connection permissions for third-party applicationsTroubleshooting security Cannot unlock my device using my smart cardCannot download a certificate Security Lock your device Password keeper View a password in the password keeper Delete a password from the password keeper Encryption Set encryption strength Memory cleaning User Guide Certificates Expiration Date 382 View one type of certificate in the certificate list Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate shortcuts PGP keys Import a certificate or PGP key from the device memory Send a PGP key PGP key status PGP key options PGP key shortcuts Certificate servers Connection options for Ldap and Dsml certificate servers Key stores Change when your device deletes the key store password 399 Smart cards Import a certificate from a smart card Turn off smart password entry Turn off notification for smart card connections 404 Log in to a VPN About security self-tests Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security Service books and diagnostic reports Service booksAbout service books Accept a service bookDiagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Wlan diagnostic reports About Wlan diagnostic reportsSubmit a Wlan diagnostic report Include advanced data in Wlan diagnostic reportsUser Guide Service books and diagnostic reports Diagnostic reports Delete a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reportsUser Guide BrickBreaker About BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteWord Mole game Word Mole game basicsAbout the Word Mole game Form a wordTurn on tutorial mode Single-player gamesSave a game Resume a gameMultiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized Accessibility options About accessibility options Change the display fontUse reverse contrast for the screen display Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsAssign ring tones and alerts to a contact Make a call using a voice command TTY supportVoice dialing Type text using the predictive input method Predictive input methodPredict words as you type Glossary ADNEAP-FAST MCC Rtsp TTY Legal notice 438User Guide User Guide User Guide