Troubleshooting Applications | Blackberry 8980 manual

User Guide

Applications

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add or update the application.

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Blackberry 8980 manual Troubleshooting Applications

Contents

User Guide SWD-1026376-0713014804-001 Contents 142 151 215 259 294 307 330 416 433 Feature availability Welcome to BlackBerry Start using your device Complete the setup wizardSet up an email address Find more information Navigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screen Change your ring tone Send an email messageSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a video Troubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a web Cannot set up an email address Am not receiving messages Battery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a web Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcut Phone Phone basicsFind your phone number Answer a call Mute a call Place a call on holdTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headset Emergency calls About emergency callsMake an emergency call About GPS technology Volume Adjust the volumeChange the default volume for calls Turn on GPS technology About your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all calls Set up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial key Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs About call logsView call logs in the messages application Add notes to a call log Change call log notes Send a call logDelete call logs Delete call log notes Call waiting Call forwardingTurn on call waiting About call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Smart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialing Set the default country code and area code Multiple phone numbersSet options for dialing extensions About multiple phone numbers Switch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Reset a call timer About TTY supportTurn on TTY support Troubleshooting Phone Cannot make calls using a voice command Some features are not available on my deviceMy phone number appears as Unknown in the phone application Cannot check my voice mail Feature availability Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Messages Message basicsComposing messages Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PIN Send an SMS text message Send a PIN messageSend an MMS message Reply to a message Forward a messageResend a message Stop a message from sending Managing messages Email messages Email message basicsDelete a message Delete multiple messages Delete the original text from a reply message File an email messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Email message folders Prioritize email message filtersDelete an email message filter About synchronization of email message folders Email message flags Add, move, rename, or delete an email folderAbout flags Add a flag Email message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Change your ring tone Options for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Turn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting MMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter MIME-protected messagesMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Some messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmed Cannot turn on cell broadcasting Cannot attach a file to an MMS message Messages Sending messages Send an SMS text message Reply to a message Managing messages 101 Delete the original text from a reply message Stop storing messages sent from your device on your computer From 104 Turn on an email message filter Email message folders Email message flags Email message options View email messages in plain text format Hide filed email messages PIN messages SMS text messages Options for SMS text messages Turn off AutoText for SMS text messages Cell broadcasting MMS messages Create a slide show in an MMS message MMS message attachments MMS message options Message list options Change how a message list displays messages Hide messages from the main messages application Block incoming messages MIME-protected messages Attach a certificate to a message MIME-protected message status MIME-protected message options Change the default signing and encryption option Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages PGP protected messages Encrypt a PGP protected message with a pass phrase Your BlackBerry device verified the digital signature 133 PGP protected message options Change the default signing and encryption option Troubleshooting PGP protected messages Message shortcuts Troubleshooting Messages Cannot file email messages 140 141 Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachment Stop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your device Managing files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment View properties for a file Rename a fileDelete a file Move a file View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Troubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice note Fast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs Keep backlighting on when you play a video PlaylistsAbout playlists Create a standard playlist Add a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlist Create an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures Change the autofocus setting PicturesApply a color effect to pictures View a picture Zoom in to or out from a picture Rotate a pictureSave a picture from an MMS message or a web Use a picture as your device wallpaper Managing media files Change the number of seconds between slides in a slide showView pictures in list view Sort pictures Rename a picture or picture folder Move a media fileDelete a media file or folder Memory and media cards Search for a media fileView properties for a media file About media cards View the amount of memory used by media files Supported media cardsChange the amount of memory available for media files Turn off media card support Turn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryption Turn on encryption Repair your media card or device memory Transferring and downloading media files About transferring and synchronizing media filesSupported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a picture Troubleshooting Media Cannot open media files My device is not using the correct ring tone or wallpaper My device does not recognize my media cardFlash dims or turns off Some pictures that I take are blurry 175 Browser Browser basicsBrowsing web pages Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web Add a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentWeb feeds About web feeds Browser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser history Browser security About GearsChange the Gears permissions for a web site About TLS About Wtls Manage browser securityTLS options Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a web Browser Move back or forward a web On a web page, highlight or pause on a link or picture 195 196 Add a bookmark for a web Add a bookmark folder for web pages A web feed, highlight a title Press the Menu key 199 Browser options Change the home page or start Change display options for web pages Clear a browser cache 204 About Wtls Wtls options Browser push Browser shortcuts Troubleshooting Browser Date, time, and alarm Set the date and time manually Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Turn on the alarm Silence the alarmChange alarm notification options Set the timer Change timer notification optionsUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrect Personal organizer ContactsContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contact Mailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing lists Create a mailing list Change a mailing listView a mailing list Delete a mailing list Multiple contact lists Contact list options Troubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule an alarm Schedule a meetingRecurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view Meetings View your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendars Change the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Tasks Task basicsCreate a task Change a task Task list options Hide completed tasksSend a task or memo Delete a task View the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memo Categorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memo Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Calculator Use the calculatorConvert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Change a sound profile Silence your deviceCreate a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds Turn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input method Set the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speed Spelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionary Custom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Troubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen display Add an application folder Change an application folderMove an application icon Hide an application icon Keyboard Set the number of icons that appear on the Home screenTurn off trackpad sounds Themes Troubleshooting Display No application opens when I press a Convenience keyDownload a theme My device screen turns off Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Change the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Troubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding Troubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Maps Map basics View an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movement Navigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a route Maps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or route Map options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a map Troubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 293 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Turn on LED notification for wireless coverageCheck the status of network connections and services Roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Troubleshooting wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Wireless network coverage LED notification for network connections Turn on LED notification for wireless coverage Preferred wireless network list Change the order of preferred wireless networks 318 Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi UMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number About the device password Set a device passwordChange the device password Security Lock your device when you insert it in the holster Set a limit for device password attemptsLock your device Lock the keyboard Password keeper About the password keeperAdd a password to the password keeper Generate a random password View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying Encryption About encrypting data in the device memory Set encryption strength About encryption keys Memory cleaning About memory cleaningTurn on memory cleaning Generate an encryption key User Guide Certificates Certificate basicsAbout certificate authority profiles Download a certificate from a certificate authority Import a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardView properties for a certificate Certificate properties View one type of certificate in the certificate list Certificate status Send a certificateDelete a certificate View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate options Change the display name for a certificateAdd an email address to a certificate Certificate shortcuts Download an updated PGP key from an Ldap certificate server PGP keysPGP key basics Download a PGP key from an Ldap certificate server View properties for a PGP key PGP key properties Send a PGP key Delete a PGP keyClear the PGP data cache PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key options Revoke a PGP keyPGP key revocation reasons Change the display name for a PGP key PGP key shortcuts Troubleshooting PGP keys Certificate serversAdd a certificate server Change connection information for a certificate server Connection options for Ldap and Dsml certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Change the key store password Synchronize the key store password with the device passwordKey stores About the key store Change when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device Turn on two-factor authenticationSmart cards Import a certificate from a smart card About smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card About two-factor authentication Turn off notification for smart card connections VPN settings Software tokens Change the software token for a VPN profile About VPN profilesPrerequisites Logging in to a VPN Reset connection permissions for third-party applications About security self-testsVerify security software Third-party application control Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Connection permissions for third-party applications Troubleshooting security Cannot unlock my device using my smart cardCannot download a certificate Security Lock your device Password keeper View a password in the password keeper Delete a password from the password keeper Encryption Set encryption strength Memory cleaning User Guide Certificates Expiration Date 382 View one type of certificate in the certificate list Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate shortcuts PGP keys Import a certificate or PGP key from the device memory Send a PGP key PGP key status PGP key options PGP key shortcuts Certificate servers Connection options for Ldap and Dsml certificate servers Key stores Change when your device deletes the key store password 399 Smart cards Import a certificate from a smart card Turn off smart password entry Turn off notification for smart card connections 404 Log in to a VPN About security self-tests Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Wlan diagnostic reports About Wlan diagnostic reportsSubmit a Wlan diagnostic report Include advanced data in Wlan diagnostic reports User Guide Service books and diagnostic reports Diagnostic reports Delete a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide BrickBreaker About BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Accessibility options About accessibility options Change the display fontUse reverse contrast for the screen display Use grayscale for the screen display Set the number of icons that appear on the Home screen Turn on event soundsAssign ring tones and alerts to a contact Make a call using a voice command TTY supportVoice dialing Type text using the predictive input method Predictive input methodPredict words as you type Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 438 User Guide User Guide User Guide