Upgrade Planning Guide | Best practice: Preparing to upgrade the BlackBerry Enterprise Server |
Best practice
organization's upgrade process might differ depending on expected future growth, existing resources, and features that an organization might want to implement.
Description
•What was the growth of the BlackBerry Enterprise Server environment in your organization's environment over the past year, including the number of users and the types of actions that users perform on their BlackBerry devices?
•Does your organization plan to upgrade the messaging servers, database servers, or operating systems within the next 6 months or year?
•What features of the BlackBerry Enterprise Server does your organization use (for example, messaging, calendar, browsing, applications)?
•If your organization is experiencing BlackBerry Enterprise Server issues, are the issues resolved in the latest BlackBerry Enterprise Server version?
•If your organization uses
•How much volume for calls can your organization's help desk handle?
•What is your organization's support strategy during the upgrade process?
•Are user accounts distributed across the BlackBerry Enterprise Server instances by user name or role?
•What is an acceptable amount of downtime for the users in your organization?
•If you have any BlackBerry applications, what is your organization's plan for upgrading them?
•Which new features is your organization interested in applying to your organization's environment? How do the new features fit with other IT initiatives (for example, security, high availability, and central management)?
•Can you run user acceptance testing programs throughout your organization's environment, including different geographical regions, messaging servers, and BlackBerry device models?
•Do you plan on replacing older BlackBerry device models?
•What is your organization's schedule for upgrading the BlackBerry Enterprise Server instances?
•Do you have any BlackBerry Enterprise Server components that are installed on separate computers from the BlackBerry Enterprise Server (for example, the BlackBerry Router or BlackBerry MDS Connection Service)?
•How do you plan to test applications on BlackBerry devices?
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