Blackberry blackberry enterprise server manual Best practice, Description

Upgrade Planning Guide Best practice: Preparing to upgrade the BlackBerry Enterprise Server

Best practice	Description
	• How do you plan to test how to add new user accounts to the
	BlackBerry Enterprise Server?
	• How do you plan to train the help desk employees in your organization?
	• How do you plan to communicate the upgrade impact to your
	organization's BlackBerry device users?
	• How much time do you have to complete the upgrade process?
	• Do you require BlackBerry Technical Support services to help you
	complete the upgrade process?
	• How do you plan to measure the performance impact of the BlackBerry
	Enterprise Server on the messaging servers, database servers, and
	instant messaging servers in your organization's environment?
	• Who completes the upgrade process in your organization? Which
	groups do you need to involve?
	• What resources do you need to complete the upgrade process (for
	example, people or budget)?
	• What amount of savings does your organization expect to experience
	after the upgrade process is complete?

9