NES Cooktop Use and Care Manual | Cooktop Care and Maintenance |
Troubleshooting
Before calling for service, check these suggestions to avoid unnecessary service charges.
QUESTION |
| SUGGESTED SOLUTIONS | |
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| ||
Element cycles on the highest | • This is normal. The temperature limiter operates | ||
| automatically to protect the glass ceramic surface | ||
setting |
| ||
| from extreme high temperature damage. | ||
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| • Pan base is warped and not making full contact with | ||
Element cycles more than usual |
| the heating surface. | |
• Base diameter of pan is too small for the size of the | |||
| |||
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| element. | |
| • Pan ingredients have boiled dry. | ||
| • Material of pan is a poor heat conductor; heat | ||
|
| transfers too slowly | |
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| |
A slight odor is noticeable when an | • | This is normal with new cooktops and will disappear | |
element is turned on |
| after several uses. | |
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| |
Cooktop controls will not turn on | • Check the power source to see if a fuse has blown | ||
| |||
|
| or if the circuit breaker tripped. | |
| • | Check power supply. | |
| • Cooktop panel is locked. Touch and hold PANEL | ||
|
| LOCK pad until indicator light turns off. | |
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| |
Replacement razor blades for the | • | The scraper is packaged with | |
scraper |
| steel blades. Use a standard | |
|
| replacement. | |
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| |
Cooking results are not what was | • | The cooktop is not level. | |
expected | • | Cooking pan does not fit the surface being used. | |
| • Cookware is not the type or size recommended. | ||
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| |
Replacement mTwisT dial for | • | A | |
cooktop |
| additional dial is required, call | |
|
| order replacement part #5060003783. | |
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| |
HOW TO OBTAIN SERVICE
Call: For authorized service or parts information, call
Write: BSH Home Appliances Corp., Customer Support, 5551 McFadden Avenue, Huntington Beach, CA 92649. Whether you write or call, please provide us with the model number, serial number and date of original purchase or installation.
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