Care and Maintenance

Troubleshooting

 

 

 

Problem

What to do

 

 

 

 

TV base is too

• Place the sound system in another location such as on an open shelf

 

large to place on

under the TV.

 

the system

• If possible, mount your TV on the wall above the sound system.

 

 

 

 

No power

• Make sure the power cord is securely connected on both ends.

 

 

• Make sure the power cord is plugged into a live AC (mains) outlet. If

 

 

the outlet is controlled by a switch, make sure the switch is in the ON

 

 

position or test the outlet using a lamp.

 

 

• Reset the system: Unplug the power cord for at least one minute.

 

 

Plug the power in again and listen for the system to emit two tones

 

 

confirming it has power.

 

No sound

• Make sure the Solo system is not muted.

 

 

• Increase the volume.

 

 

• Turn off all devices connected to the Solo system except the one you

 

 

want to hear.

 

 

• Make sure the audio cable is plugged into a connector on your TV

 

 

labelled Audio Output or Audio OUT, not Audio Input or

 

 

Audio IN.

 

 

• Make sure all cable connections are correct and secure on the Solo

 

 

system, TV, and other connected sources. If using an optical cable,

 

 

refer to page 12 for important instructions.

 

 

• Check that the correct TV input is selected.

 

 

• Check that your TV’s audio output is enabled. See your TV owner’s

 

 

guide for information.

 

 

• If the sound system is connected to a TV output labelled

 

 

VARIABLE (VAR), make sure the TV internal speakers are turned off,

 

 

the TV volume is turned up, and the TV is not muted.

 

 

• You may need to use an alternate connection. Refer to page 17.

 

 

• If connecting through a TV headphones output, increase your TV

 

 

volume to the maximum limit.

 

 

• If connecting to two devices, ensure that you are not using an optical

 

 

cable and coaxial cable.

 

 

• Unplug the system’s power cord from the AC (mains) outlet for one

 

 

minute.

 

 

• Reset the system: Unplug the power cord for at least one minute.

 

 

Plug the power in again and listen for the system to emit two tones

 

 

confirming it has power.

 

 

 

 

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Bose 15/10 manual Troubleshooting, Problem What to do