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English
Troubleshooting
Problem | What to do |
|
|
No noise reduction | • Make sure the headphones power is switched |
| on and the battery light indicator is |
| illuminated. |
| • Replace the battery. |
|
|
Low or no volume | • Make sure the audio source is on and the |
| volume is turned up. |
| • Set LEVEL switch to HI. |
| • Check the headphones cord connection at the |
| source and the earcup. |
|
|
Crackling noise; | • Check the headphones cord connection at the |
intermittent loss of | source and the earcup. |
noise reduction | • Replace the battery. |
|
|
Low rumbling | • Adjust the fit of the headphones on your ears. |
sound | • Make sure no foreign objects are inside the |
| earcups. |
| • Make sure port holes are not blocked. |
|
|
Volume too high | • Turn the source volume down. |
| • Set LEVEL switch to LO. |
|
|
Microphone is not | • Make sure that the headset plug is securely |
connected to the headphone jack. | |
| • Make sure the microphone is not being |
| blocked or covered. |
| The microphone is located on the back of the |
| Answer/End button. |
|
|
Phone not respond- | • Make sure that the headset plug is securely |
ing to button | connected to the headphone jack. |
presses | • For |
| presses. |
Apple product not | • Full controls may not be available for some |
responding to | Apple products. |
remote |
|
Other Considerations
QuietComfort® 15 headphones are designed for passenger use on jet aircraft. They are not engineered to meet the needs of pilots and crew members or to meet civil aviation authority standards for communication headsets.
For pilots and and crew members who require communication headsets, Bose® offers an aviation headset specifically designed to meet or exceed civil authority standards. It features a microphone with the appropriate power and intelligibility for critical communication needs. It is also engineered to withstand the environmental conditions that are common in unpressurized aircraft.
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