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FIRST AID FOR SCALDS
1. Apply cold water to burned area for 30 minutes to reduce the heat in the skin and prevent deeper
burning. Never use butter, oils, or ointment to cover the burn. They may retain the heat.
2. Use a blanket to keep the scalded person warm.
3. Seek medical advice.
DIAGNOSTIC CODES ON THE TEMPERATURE CONTROL DISPLAY (BOTH MAIN AND REMOTE)
The Bradford White EverHot tankless water heaters have the ability to monitor and display any operating
faults on the control display. The diagnostic codes will display on the monitor and will assist in servicing
the water heater. The following is a listing of the diagnostic codes, which may flash on the monitor in
case of a malfunction with the water heater. Please quote the code displayed when calling for service.
Code Code Description Remedy
03 Power interruption
during Bath Fill (Water
will not flow when
power returns).
Turn off all hot water taps. Press ON/OFF twice.
10 Air Supply or Exhaust
Blockage
Ensure Bradford White approved venting materials are being used.
Check that nothing is blocking the flue inlet or exhaust.
Check all vent components for proper connections.
Ensure vent length is within limits.
Ensure condensation collar was installed correctly.
Verify dip switches are set properly.
Check fan for blockage.
Burner Sensor Error (see code 31)
Check the fins in the heat exchanger.
11 No Ignition Check that the gas is turned on at the water heater, gas meter, or cylinder.
Ensure gas type and pressure is correct.
Ensure gas line, meter, and/or regulator is sized properly.
Bleed all air from gas lines.
Verify dip switches are set properly.
Ensure water heater is properly grounded.
Disconnect Manifold Electronic Controls to isolate the problem.
Ensure igniter is operational.
Check igniter wiring harness for damage.
Check gas solenoid valves for open or short circuits.
Remove burner cover and ensure all burners are properly seated.
Remove burner plate and inspect burner surface for condensation or debris.
12 Flame Failure Check that the gas is turned on at the water heater and gas meter. Check for
obstructions in the flue outlet.
Ensure gas line, meter, and/or regulator is sized properly.
Ensure gas type and pressure is correct.
Bleed all air from gas lines.
Ensure proper Bradford White venting material was installed.
Ensure condensation collar was installed properly.
Ensure vent length is within limits.
Verify dip switches are set properly.
Ensure water heater is properly grounded.
Disconnect keypad.
Disconnect Manifold Electronic Controls to isolate the problem.
Check power supply for loose connections.
Check power supply for proper voltage and voltage drops.
Ensure flame rod wire is connected.
Check flame rod for carbon build-up.
Disconnect and reconnect all wiring harnesses on unit and PC board.
Check for DC shorts at components.
Check gas solenoid valves for open or short circuits.
Remove burner plate and inspect burner surface for condensation or debris.
Check the ground wire for the PC board.