Frequently Asked Questions
Q. I have followed the configuration guidelines yet my laptops do not appear to be charging?
A. Is the unit in Timed Charging mode?
Open the rear door of the cart to view the power module. View the LED display. (Refer to LED light Display guide on page 10. If fig.3 is displayed then a timed, charging period has been selected but the start time has not yet been reached. To start charging either reset Timer 1 or 2 to the required times or set both timers ON/OFF times to the same time to initiate constant charging. The LED display will present as fig.8 then settle to fig.2.
Q.The unit is not in Timed Charging Mode yet my laptops still do not appear to be charging? A. Complete the checks below...
i.Check the unit is plugged into a mains supply wall socket and that the socket is switched on
ii.Check that the mains socket is not faulty. Try connecting a known working piece of equipment e.g. radio
iii.Check there is a fuse in the mains plug
iv.Check the mains lead is correctly inserted into the cabinet.
v.Check that the
vi.Check that all other leads are correctly inserted into the cabinet and/or the laptops
If the unit still isn’t charging refer to the LED light display guide on page 10, before making a note of the LED display light combination lit on the power module and contacting your supplier or Bretford directly
Q. Some but not all of my laptops are charging?
A. A fuse may need replacing
i.There are 4 IEC power strips in the rear of the unit, one on each side and two at the base. Each IEC power strip features a fuse compartment. There is also a fuse in the power module, located alongside the ON/OFF switch. Check if a fuse has blown, remove the fuse and replace with a 10a fuse if necessary.
ii.If no fuses need replacing, check that the laptops are charging correctly when plugged directly into a known working mains wall socket.
If NO then see your laptop’s own handbook or contact your laptop supplier.
If YES make a note of the LED display light combination lit on the power module, then contact your supplier or Bretford directly
Q. The mains lead is damaged!
A. DO NOT CONTINUE TO USE! Disconnect the mains lead from the wall socket and discard in compliance with the WEEE directive. Contact your supplier or Bretford for a replacement part.
Q. Can I use the unit to charge other items?
A. This unit is designed for the storage and recharging of laptops only and you should not use this unit for recharging any other devices.
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