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Lenovo S9 manual Troubleshooting, Frequently asked questions

Models: S9

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Chapter 4. Troubleshooting

Frequently asked questions --------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with

your computer, see Lenovo IdeaPad S9/S10 Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 6. Safety, use, and care information“ for detailed information about safety.

How can I prevent problems with my computer?

See “Chapter 6. Safety, use, and care information” on page 59 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix B. Customer replaceable units (CRUs)” on page 121 of this guide.

My computer is not operating properly.

Study the relevant information in Chapter 2.

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Lenovo manual Troubleshooting, Frequently asked questions, your computer, see Lenovo IdeaPad S9/S10 Setup Poster

Contents

User Guide Lenovo IdeaPad S9/S10Second Edition February Copyright Lenovo 2009. All rights reserved ENERGY STAR model information System hibernates After 2 hours Table 1. ENERGY STAR power-management features, by operating systemWindows XP Turn off monitor After 10 minutes Turn off hard disks After 30 minutes System standby After 20 minutesExplanation of Hard Disk Capacity II. A portion of the hard disk space is used for specific purposes Chapter 5. Getting help and ContentsChapter 2. Using your Chapter 3. Using externalWarranty ContentsChapter 6. Safety, use, and care Chapter 7. Using Linpus LinuxChapter 1. Getting to know your computer Top viewa g e f b c d Chapter 1. Getting to know your computer Power buttonIntegrated wireless device button Wireless antennae built-inFan louvers AC power adapter jackLeft-side view Chapter 1. Getting to know your computerExpressCard slot specific models only Right-side viewChapter 1. Getting to know your computer Security keyholeƒ Wireless radio status indicator System status indicatorsThe system status indicators show the current status of your computer ƒ Power indicator ƒ Battery status indicatorBottom view Chapter 1. Getting to know your computera b c d e Expansion slot compartment specific models only Battery latch - spring loadedBattery latch - manual Chapter 1. Getting to know your computerChapter 2. Using your computer Putting your computer to standby or shutting it down„ Putting your computer to standby „ Shutting down your computer Chapter 2. Using your computerand two click buttons at the bottom of Using the touchpadChapter 2. Using your computer The touchpad consists of a padUsing the keyboard Chapter 2. Using your computer„ Numeric keypad „ Function key combinations Chapter 2. Using your computerFn + F1 Put your computer in standby mode Chapter 2. Using your computerChapter 2. Using your computer „ OneKey Rescue System button for Windows XP users onlyFor details, see OneKey Rescue System User Guide Chapter 2. Using your computer Using memory cards purchased separately„ Removing a memory card Using the integrated cameraChapter 2. Using your computer „ Inserting a memory cardUsing the Internet „ Using LAN portChapter 2. Using your computer Chapter 2. Using your computer „ Using wireless LAN„ Using Mobile Broadband specific models only Chapter 2. Using your computerWhat is Mobile Broadband Chapter 2. Using your computer In general, your mobile service provider will provide this utilityGetting started with Mobile Broadband To insert the SIM card Chapter 2. Using your computer2 Close the computer display and turn it over 3 Remove the battery Inserting the SIM card6 Pivot the card holder downward, and then lock the holder Chapter 2. Using your computerTo remove the SIM card Chapter 2. Using your computer2 Close the computer display and turn it over 3 Remove the battery Removing the SIM cardChapter 2. Using your computer Chapter 2. Using your computer Securing your computer„ Attaching a security lock optional Chapter 2. Using your computer „ Using passwordsChapter 2. Using your computer To set a supervisor passwordOnly a system administrator is able to perform this procedure Chapter 2. Using your computer Changing or removing the supervisor password1 Select Set Supervisor Password, and press the Enter key To set a user password Chapter 2. Using your computerChanging or removing the user password Chapter 2. Using your computer„ Your computer batteries Installing device driversUsing battery and AC adapter Chapter 2. Using your computer„ Checking battery status „ Using the AC adapterChapter 2. Using your computer ƒ When you purchase a new battery Chapter 2. Using your computerDanger „ Charging the battery„ Handling the battery Chapter 2. Using your computerChapter 2. Using your computer ƒ Keep the battery pack away from fireDanger Connecting a universal serial bus USB device Chapter 3. Using external devicesChapter 3. Using external devices Connecting an ExpressCard/34 device specific models only Chapter 3. Using external devicesOnly use the ExpressCard/34 module Connecting an external display „ Connecting a VGA monitorChapter 3. Using external devices Chapter 3. Using external devices Connecting a headphone and audio deviceChapter 3. Using external devices Connecting an external microphoneConnecting to Bluetooth enabled devices „ Enabling Bluetooth communicationsChapter 3. Using external devices Chapter 4. Troubleshooting Frequently asked questionsyour computer, see Lenovo IdeaPad S9/S10 Setup Poster How can I contact the Customer Support Center? Chapter 4. TroubleshootingWhere are the recovery discs? Where can I find warranty information?„ Display Problems Chapter 4. TroubleshootingWhen I turn on the computer, nothing appears on the screen Chapter 4. Troubleshooting The instruction above is for Windows XP users onlyMy screen goes blank while the computer is on I forgot my password „ A password problem„ Keyboard problems Chapter 4. Troubleshooting„ Standby or hibernation problems Chapter 4. TroubleshootingThe computer enters standby mode unexpectedly „ Computer screen problems Chapter 4. TroubleshootingThe screen is blank Incorrect characters appear on the screen Chapter 4. TroubleshootingMake sure that ƒ The display device driver is installed correctly The screen is unreadable or distortedYour computer operates after the battery status indicator shows empty „ Sound problems„ Battery problems Chapter 4. TroubleshootingThe computer does not operate with a fully charged battery „ A hard disk drive problem„ A startup problem Chapter 4. TroubleshootingThe computer does not start from a device you want „ Other problemsChapter 4. Troubleshooting Your computer does not respondGetting help and service Chapter 5. Getting help and serviceChapter 5. Getting help and service Getting help on the WebCalling the customer support center The following items are not covered Chapter 5. Getting help and serviceƒ Machine Type and Model Chapter 5. Getting help and serviceGetting help around the world Chapter 5. Getting help and serviceImportant safety information Chapter 6. Safety, use, and care information„ Conditions that require immediate action Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information „ Safety guidelinesChapter 6. Safety, use, and care information „ Service and upgradesDanger „ Power cords and power adaptersChapter 6. Safety, use, and care information DangerProtect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating Chapter 6. Safety, use, and care informationDanger Chapter 6. Safety, use, and care information„ Extension cords and related devices „ Plugs and outlets„ Power supply statement Chapter 6. Safety, use, and care informationDanger „ Lithium coin cell battery notice Chapter 6. Safety, use, and care informationDanger Chapter 6. Safety, use, and care information „ Heat and product ventilationDanger ƒ Keep the cover closed whenever the computer is plugged in Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information „ Safety information related to Mobile Broadband5 The Mobile Broadband communication may affect the operation of implanted cardiac pacemakers and other medically implanted equipment. Patients with cardiac pacemakers should be well aware that use of Mobile Broadband feature on this computer may cause the implanted device to malfunction. If patients have any doubt that there is interference taking place, immediately disable the wireless radio on the computer and contact the doctor for more information Chapter 6. Safety, use, and care information„ CD and DVD drive safety Chapter 6. Safety, use, and care informationDanger „ Electrical current safety information Chapter 6. Safety, use, and care informationDanger To connect 1. Turn everything OFF Chapter 6. Safety, use, and care information„ Laser compliance statement Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information When a CD or DVD drive is installed, note the following handling instructionsDanger Chapter 6. Safety, use, and care information „ Liquid Crystal Display LCD NoticeDanger „ Be careful about where and how you work Chapter 6. Safety, use, and care informationCaring your computer ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock Chapter 6. Safety, use, and care informationNot all such appliances cause a significant electrostatic charge Chapter 6. Safety, use, and care information„ For outdoor use Chapter 6. Safety, use, and care information„ Be gentle with your computer „ Carry your computer properly„ Data safety Chapter 6. Safety, use, and care information„ Handle storage media and drives properly „ Take care in setting passwords Chapter 6. Safety, use, and care information„ Other important tips Chapter 6. Safety, use, and care information „ Cleaning the cover of your computerChapter 6. Safety, use, and care information „ Cleaning your computer keyboardAccessibility and comfort „ Cleaning your computer displayChapter 6. Safety, use, and care information „ Ergonomic information Chapter 6. Safety, use, and care informationGeneral Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture Chapter 6. Safety, use, and care information„ Questions about vision? Chapter 6. Safety, use, and care informationMaintenance „ What if you are traveling?Chapter 6. Safety, use, and care information „ General tips for maintenanceƒ Update device drivers and BIOS when needed Chapter 6. Safety, use, and care informationƒ Remove all external devices such as the printer, keyboard, and so on Chapter 6. Safety, use, and care information„ First start Chapter 7. Using Linpus Linux LiteUsing Linpus Linux Lite „ Start your computerChapter 7. Using Linpus Linux Lite „ Set up network connectionChapter 7. Using Linpus Linux Lite Cable network connection1 Choose LAN on New connection window 2 DHCP method is used for cable network connection by default Chapter 7. Using Linpus Linux LiteChapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Wireless network connection1 Choose WLAN on New Connection window Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Use PPPoE broadband connection1 Choose PPPoE on New Connection window 2 Input Username and Password on PPPoE Setting window Chapter 7. Using Linpus Linux LiteChapter 7. Using Linpus Linux Lite „ Task manager Chapter 7. Using Linpus Linux Lite„ Power off your computer Chapter 7. Using Linpus Linux Lite2 Click Computer shutdown on the dialogue box popped up „ What this warranty covers Appendix A. Lenovo Limited Warranty„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix A. Lenovo Limited Warranty „ Replacement of a product or part Appendix A. Lenovo Limited WarrantyInformation.” Appendix A. Lenovo Limited Warranty „ Your additional responsibilities„ Use of personal information „ What this warranty does not cover Appendix A. Lenovo Limited Warranty„ Limitation of liability Appendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty „ Dispute resolutionAppendix A. Lenovo Limited Warranty „ Other rights„ European Economic Area EEA Warranty information Appendix A. Lenovo Limited WarrantyNotebook 20013,20015, 4067 „ Types of warranty service Appendix A. Lenovo Limited Warranty1 Customer Replaceable Unit “CRU” Service 3 Courier or Depot Service Appendix A. Lenovo Limited Warrantyyou may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement 2 On-site ServiceAppendix A. Lenovo Limited Warranty product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise5 Product Exchange Service Lenovo warranty service telephone numbers Appendix A. Lenovo Limited WarrantyWarranty service telephone numbers Toll Number Sao Paulo Region Appendix A. Lenovo Limited WarrantyAppendix B. Customer replaceable units CRUs Environment Appendix C. SpecificationsSpecifications SizePower source AC adapter Appendix C. SpecificationsBattery pack ƒ Lithium-ion Li-Ion battery pack Nominal voltage 11.1 V dcAppendix D. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices Wireless related information „ Wireless InteroperabilityAppendix D. Notices Appendix D. Notices „ Usage environment and your healthElectronic emissions notices „ Federal Communications Commission FCC StatementAppendix D. Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix D. Notices Appendix D. Notices „ German Class B Compliance StatementInformationen in Hinsicht EMVG Paragraf 4 Abs. 1 Appendix D. NoticesAppendix D. Notices „ European Union Compliance Statement Class B ComplianceAppendix D. Notices „ Japan Compliance Statement for Power line Harmonics„ Japanese VCCI Class B Statement „ Korea Class BWEEE and recycling statements „ General recycling statementAppendix D. Notices Appendix D. Notices EU WEEE StatementsJapan Recycling Statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix D. Notices Notice on deleting data from your hard disk Notice for Users in the U.S.AAppendix D. Notices Appendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship stateTrademarks Appendix D. NoticesBluetooth IndexIndex Index If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE Lenovo China P/N147002167 Printed in China New World. New Thinking.TM