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Lenovo S9 manual Getting help and service, ƒ Machine Type and Model

Models: S9

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Chapter 5. Getting help and service

Machine Type and Model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in “Appendix A. Lenovo Limited Warranty” on page 107.

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or

region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo S9 manual Getting help and service, ƒ Machine Type and Model

Contents

User Guide Lenovo IdeaPad S9/S10Second Edition February Copyright Lenovo 2009. All rights reserved ENERGY STAR model information Windows XP Turn off monitor After 10 minutes Table 1. ENERGY STAR power-management features, by operating systemTurn off hard disks After 30 minutes System standby After 20 minutes System hibernates After 2 hoursExplanation of Hard Disk Capacity II. A portion of the hard disk space is used for specific purposes Chapter 2. Using your ContentsChapter 3. Using external Chapter 5. Getting help andChapter 6. Safety, use, and care ContentsChapter 7. Using Linpus Linux Warrantya g e f b c d Chapter 1. Getting to know your computerTop view Integrated wireless device button Power buttonWireless antennae built-in Chapter 1. Getting to know your computerLeft-side view AC power adapter jackChapter 1. Getting to know your computer Fan louversChapter 1. Getting to know your computer Right-side viewSecurity keyhole ExpressCard slot specific models onlyThe system status indicators show the current status of your computer System status indicatorsƒ Power indicator ƒ Battery status indicator ƒ Wireless radio status indicatora b c d e Bottom viewChapter 1. Getting to know your computer Battery latch - manual Battery latch - spring loadedChapter 1. Getting to know your computer Expansion slot compartment specific models only„ Putting your computer to standby Chapter 2. Using your computerPutting your computer to standby or shutting it down „ Shutting down your computer Chapter 2. Using your computerChapter 2. Using your computer Using the touchpadThe touchpad consists of a pad and two click buttons at the bottom of„ Numeric keypad Using the keyboardChapter 2. Using your computer „ Function key combinations Chapter 2. Using your computerFn + F1 Put your computer in standby mode Chapter 2. Using your computerFor details, see OneKey Rescue System User Guide Chapter 2. Using your computer„ OneKey Rescue System button for Windows XP users only Chapter 2. Using your computer Using memory cards purchased separatelyChapter 2. Using your computer Using the integrated camera„ Inserting a memory card „ Removing a memory cardChapter 2. Using your computer Using the Internet„ Using LAN port Chapter 2. Using your computer „ Using wireless LANWhat is Mobile Broadband „ Using Mobile Broadband specific models onlyChapter 2. Using your computer Getting started with Mobile Broadband Chapter 2. Using your computerIn general, your mobile service provider will provide this utility 2 Close the computer display and turn it over 3 Remove the battery Chapter 2. Using your computerInserting the SIM card To insert the SIM card6 Pivot the card holder downward, and then lock the holder Chapter 2. Using your computer2 Close the computer display and turn it over 3 Remove the battery Chapter 2. Using your computerRemoving the SIM card To remove the SIM cardChapter 2. Using your computer „ Attaching a security lock optional Chapter 2. Using your computerSecuring your computer Chapter 2. Using your computer „ Using passwordsOnly a system administrator is able to perform this procedure Chapter 2. Using your computerTo set a supervisor password 1 Select Set Supervisor Password, and press the Enter key Chapter 2. Using your computerChanging or removing the supervisor password To set a user password Chapter 2. Using your computerChanging or removing the user password Chapter 2. Using your computerUsing battery and AC adapter Installing device driversChapter 2. Using your computer „ Your computer batteriesChapter 2. Using your computer „ Checking battery status„ Using the AC adapter ƒ When you purchase a new battery Chapter 2. Using your computer„ Handling the battery „ Charging the batteryChapter 2. Using your computer DangerDanger Chapter 2. Using your computerƒ Keep the battery pack away from fire Connecting a universal serial bus USB device Chapter 3. Using external devicesChapter 3. Using external devices Only use the ExpressCard/34 module Connecting an ExpressCard/34 device specific models onlyChapter 3. Using external devices Chapter 3. Using external devices Connecting an external display„ Connecting a VGA monitor Chapter 3. Using external devices Connecting a headphone and audio deviceChapter 3. Using external devices Connecting an external microphoneChapter 3. Using external devices Connecting to Bluetooth enabled devices„ Enabling Bluetooth communications your computer, see Lenovo IdeaPad S9/S10 Setup Poster Chapter 4. TroubleshootingFrequently asked questions Where are the recovery discs? Chapter 4. TroubleshootingWhere can I find warranty information? How can I contact the Customer Support Center?When I turn on the computer, nothing appears on the screen „ Display ProblemsChapter 4. Troubleshooting My screen goes blank while the computer is on Chapter 4. TroubleshootingThe instruction above is for Windows XP users only „ Keyboard problems „ A password problemChapter 4. Troubleshooting I forgot my passwordThe computer enters standby mode unexpectedly „ Standby or hibernation problemsChapter 4. Troubleshooting The screen is blank „ Computer screen problemsChapter 4. Troubleshooting Make sure that ƒ The display device driver is installed correctly Chapter 4. TroubleshootingThe screen is unreadable or distorted Incorrect characters appear on the screen„ Battery problems „ Sound problemsChapter 4. Troubleshooting Your computer operates after the battery status indicator shows empty„ A startup problem „ A hard disk drive problemChapter 4. Troubleshooting The computer does not operate with a fully charged batteryChapter 4. Troubleshooting „ Other problemsYour computer does not respond The computer does not start from a device you wantGetting help and service Chapter 5. Getting help and serviceCalling the customer support center Chapter 5. Getting help and serviceGetting help on the Web The following items are not covered Chapter 5. Getting help and serviceƒ Machine Type and Model Chapter 5. Getting help and serviceGetting help around the world Chapter 5. Getting help and serviceImportant safety information Chapter 6. Safety, use, and care information„ Conditions that require immediate action Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information „ Safety guidelinesChapter 6. Safety, use, and care information „ Service and upgradesChapter 6. Safety, use, and care information „ Power cords and power adaptersDanger DangerProtect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating Chapter 6. Safety, use, and care information„ Extension cords and related devices Chapter 6. Safety, use, and care information„ Plugs and outlets DangerDanger „ Power supply statementChapter 6. Safety, use, and care information Danger „ Lithium coin cell battery noticeChapter 6. Safety, use, and care information Danger Chapter 6. Safety, use, and care information„ Heat and product ventilation ƒ Keep the cover closed whenever the computer is plugged in Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information „ Safety information related to Mobile Broadband5 The Mobile Broadband communication may affect the operation of implanted cardiac pacemakers and other medically implanted equipment. Patients with cardiac pacemakers should be well aware that use of Mobile Broadband feature on this computer may cause the implanted device to malfunction. If patients have any doubt that there is interference taking place, immediately disable the wireless radio on the computer and contact the doctor for more information Chapter 6. Safety, use, and care informationDanger „ CD and DVD drive safetyChapter 6. Safety, use, and care information Danger „ Electrical current safety informationChapter 6. Safety, use, and care information To connect 1. Turn everything OFF Chapter 6. Safety, use, and care information„ Laser compliance statement Chapter 6. Safety, use, and care informationDanger Chapter 6. Safety, use, and care informationWhen a CD or DVD drive is installed, note the following handling instructions Danger Chapter 6. Safety, use, and care information„ Liquid Crystal Display LCD Notice Caring your computer „ Be careful about where and how you workChapter 6. Safety, use, and care information ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock Chapter 6. Safety, use, and care informationNot all such appliances cause a significant electrostatic charge Chapter 6. Safety, use, and care information„ Be gentle with your computer Chapter 6. Safety, use, and care information„ Carry your computer properly „ For outdoor use„ Handle storage media and drives properly „ Data safetyChapter 6. Safety, use, and care information „ Other important tips „ Take care in setting passwordsChapter 6. Safety, use, and care information Chapter 6. Safety, use, and care information „ Cleaning the cover of your computerChapter 6. Safety, use, and care information „ Cleaning your computer keyboardChapter 6. Safety, use, and care information Accessibility and comfort„ Cleaning your computer display „ Ergonomic information Chapter 6. Safety, use, and care informationGeneral Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture Chapter 6. Safety, use, and care informationMaintenance Chapter 6. Safety, use, and care information„ What if you are traveling? „ Questions about vision?Chapter 6. Safety, use, and care information „ General tips for maintenanceƒ Update device drivers and BIOS when needed Chapter 6. Safety, use, and care informationƒ Remove all external devices such as the printer, keyboard, and so on Chapter 6. Safety, use, and care informationUsing Linpus Linux Lite Chapter 7. Using Linpus Linux Lite„ Start your computer „ First startChapter 7. Using Linpus Linux Lite „ Set up network connection1 Choose LAN on New connection window Chapter 7. Using Linpus Linux LiteCable network connection 2 DHCP method is used for cable network connection by default Chapter 7. Using Linpus Linux LiteChapter 7. Using Linpus Linux Lite 1 Choose WLAN on New Connection window Chapter 7. Using Linpus Linux LiteWireless network connection Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite 1 Choose PPPoE on New Connection window Chapter 7. Using Linpus Linux LiteUse PPPoE broadband connection 2 Input Username and Password on PPPoE Setting window Chapter 7. Using Linpus Linux LiteChapter 7. Using Linpus Linux Lite „ Task manager Chapter 7. Using Linpus Linux Lite2 Click Computer shutdown on the dialogue box popped up „ Power off your computerChapter 7. Using Linpus Linux Lite „ What this warranty covers Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information.” „ Replacement of a product or partAppendix A. Lenovo Limited Warranty „ Use of personal information Appendix A. Lenovo Limited Warranty„ Your additional responsibilities „ Limitation of liability „ What this warranty does not coverAppendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty „ Dispute resolution„ European Economic Area EEA Appendix A. Lenovo Limited Warranty„ Other rights Notebook 20013,20015, 4067 Warranty informationAppendix A. Lenovo Limited Warranty 1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix A. Lenovo Limited Warranty you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement Appendix A. Lenovo Limited Warranty2 On-site Service 3 Courier or Depot Service5 Product Exchange Service Appendix A. Lenovo Limited Warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise Warranty service telephone numbers Lenovo warranty service telephone numbersAppendix A. Lenovo Limited Warranty Toll Number Sao Paulo Region Appendix A. Lenovo Limited WarrantyAppendix B. Customer replaceable units CRUs Specifications Appendix C. SpecificationsSize EnvironmentBattery pack Appendix C. Specificationsƒ Lithium-ion Li-Ion battery pack Nominal voltage 11.1 V dc Power source AC adapterMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice Appendix D. Notices Wireless related information„ Wireless Interoperability Appendix D. Notices „ Usage environment and your healthAppendix D. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement Appendix D. Notices „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada Appendix D. Notices „ German Class B Compliance StatementInformationen in Hinsicht EMVG Paragraf 4 Abs. 1 Appendix D. NoticesAppendix D. Notices „ European Union Compliance Statement Class B Compliance„ Japanese VCCI Class B Statement „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Appendix D. NoticesAppendix D. Notices WEEE and recycling statements„ General recycling statement Appendix D. Notices EU WEEE StatementsAppendix D. Notices Japan Recycling Statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix D. Notices Notice on deleting data from your hard diskNotice for Users in the U.S.A Appendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship stateTrademarks Appendix D. NoticesBluetooth IndexIndex Index DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO Lenovo China P/N147002167 Printed in China New World. New Thinking.TM