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Lenovo S9 manual „ How to obtain warranty service, Appendix A. Lenovo Limited Warranty

Models: S9

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Appendix A. Lenovo Limited Warranty

How to obtain warranty service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.

Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for location-specific information.

What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your Service Provider may direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a CRU by you,

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Lenovo S9 manual „ How to obtain warranty service, „ What your service provider will do to correct problems

Contents

Lenovo IdeaPad S9/S10 User GuideSecond Edition February Copyright Lenovo 2009. All rights reserved ENERGY STAR model information Table 1. ENERGY STAR power-management features, by operating system Windows XP Turn off monitor After 10 minutesTurn off hard disks After 30 minutes System standby After 20 minutes System hibernates After 2 hoursExplanation of Hard Disk Capacity II. A portion of the hard disk space is used for specific purposes Contents Chapter 2. Using yourChapter 3. Using external Chapter 5. Getting help andContents Chapter 6. Safety, use, and careChapter 7. Using Linpus Linux Warrantya g e f b c d Chapter 1. Getting to know your computerTop view Power button Integrated wireless device buttonWireless antennae built-in Chapter 1. Getting to know your computerAC power adapter jack Left-side viewChapter 1. Getting to know your computer Fan louversRight-side view Chapter 1. Getting to know your computerSecurity keyhole ExpressCard slot specific models onlySystem status indicators The system status indicators show the current status of your computerƒ Power indicator ƒ Battery status indicator ƒ Wireless radio status indicatora b c d e Bottom viewChapter 1. Getting to know your computer Battery latch - spring loaded Battery latch - manualChapter 1. Getting to know your computer Expansion slot compartment specific models only„ Putting your computer to standby Chapter 2. Using your computerPutting your computer to standby or shutting it down Chapter 2. Using your computer „ Shutting down your computerUsing the touchpad Chapter 2. Using your computerThe touchpad consists of a pad and two click buttons at the bottom of„ Numeric keypad Using the keyboardChapter 2. Using your computer Chapter 2. Using your computer „ Function key combinationsChapter 2. Using your computer Fn + F1 Put your computer in standby modeFor details, see OneKey Rescue System User Guide Chapter 2. Using your computer„ OneKey Rescue System button for Windows XP users only Using memory cards purchased separately Chapter 2. Using your computerUsing the integrated camera Chapter 2. Using your computer„ Inserting a memory card „ Removing a memory cardChapter 2. Using your computer Using the Internet„ Using LAN port „ Using wireless LAN Chapter 2. Using your computerWhat is Mobile Broadband „ Using Mobile Broadband specific models onlyChapter 2. Using your computer Getting started with Mobile Broadband Chapter 2. Using your computerIn general, your mobile service provider will provide this utility Chapter 2. Using your computer 2 Close the computer display and turn it over 3 Remove the batteryInserting the SIM card To insert the SIM cardChapter 2. Using your computer 6 Pivot the card holder downward, and then lock the holderChapter 2. Using your computer 2 Close the computer display and turn it over 3 Remove the batteryRemoving the SIM card To remove the SIM cardChapter 2. Using your computer „ Attaching a security lock optional Chapter 2. Using your computerSecuring your computer „ Using passwords Chapter 2. Using your computerOnly a system administrator is able to perform this procedure Chapter 2. Using your computerTo set a supervisor password 1 Select Set Supervisor Password, and press the Enter key Chapter 2. Using your computerChanging or removing the supervisor password Chapter 2. Using your computer To set a user passwordChapter 2. Using your computer Changing or removing the user passwordInstalling device drivers Using battery and AC adapterChapter 2. Using your computer „ Your computer batteriesChapter 2. Using your computer „ Checking battery status„ Using the AC adapter Chapter 2. Using your computer ƒ When you purchase a new battery„ Charging the battery „ Handling the batteryChapter 2. Using your computer DangerDanger Chapter 2. Using your computerƒ Keep the battery pack away from fire Chapter 3. Using external devices Connecting a universal serial bus USB deviceChapter 3. Using external devices Only use the ExpressCard/34 module Connecting an ExpressCard/34 device specific models onlyChapter 3. Using external devices Chapter 3. Using external devices Connecting an external display„ Connecting a VGA monitor Connecting a headphone and audio device Chapter 3. Using external devicesConnecting an external microphone Chapter 3. Using external devicesChapter 3. Using external devices Connecting to Bluetooth enabled devices„ Enabling Bluetooth communications your computer, see Lenovo IdeaPad S9/S10 Setup Poster Chapter 4. TroubleshootingFrequently asked questions Chapter 4. Troubleshooting Where are the recovery discs?Where can I find warranty information? How can I contact the Customer Support Center?When I turn on the computer, nothing appears on the screen „ Display ProblemsChapter 4. Troubleshooting My screen goes blank while the computer is on Chapter 4. TroubleshootingThe instruction above is for Windows XP users only „ A password problem „ Keyboard problemsChapter 4. Troubleshooting I forgot my passwordThe computer enters standby mode unexpectedly „ Standby or hibernation problemsChapter 4. Troubleshooting The screen is blank „ Computer screen problemsChapter 4. Troubleshooting Chapter 4. Troubleshooting Make sure that ƒ The display device driver is installed correctlyThe screen is unreadable or distorted Incorrect characters appear on the screen„ Sound problems „ Battery problemsChapter 4. Troubleshooting Your computer operates after the battery status indicator shows empty„ A hard disk drive problem „ A startup problemChapter 4. Troubleshooting The computer does not operate with a fully charged battery„ Other problems Chapter 4. TroubleshootingYour computer does not respond The computer does not start from a device you wantChapter 5. Getting help and service Getting help and serviceCalling the customer support center Chapter 5. Getting help and serviceGetting help on the Web Chapter 5. Getting help and service The following items are not coveredChapter 5. Getting help and service ƒ Machine Type and ModelChapter 5. Getting help and service Getting help around the worldChapter 6. Safety, use, and care information Important safety informationChapter 6. Safety, use, and care information „ Conditions that require immediate action„ Safety guidelines Chapter 6. Safety, use, and care information„ Service and upgrades Chapter 6. Safety, use, and care information„ Power cords and power adapters Chapter 6. Safety, use, and care informationDanger DangerChapter 6. Safety, use, and care information Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheatingChapter 6. Safety, use, and care information „ Extension cords and related devices„ Plugs and outlets DangerDanger „ Power supply statementChapter 6. Safety, use, and care information Danger „ Lithium coin cell battery noticeChapter 6. Safety, use, and care information Danger Chapter 6. Safety, use, and care information„ Heat and product ventilation Chapter 6. Safety, use, and care information ƒ Keep the cover closed whenever the computer is plugged in„ Safety information related to Mobile Broadband Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information 5 The Mobile Broadband communication may affect the operation of implanted cardiac pacemakers and other medically implanted equipment. Patients with cardiac pacemakers should be well aware that use of Mobile Broadband feature on this computer may cause the implanted device to malfunction. If patients have any doubt that there is interference taking place, immediately disable the wireless radio on the computer and contact the doctor for more informationDanger „ CD and DVD drive safetyChapter 6. Safety, use, and care information Danger „ Electrical current safety informationChapter 6. Safety, use, and care information Chapter 6. Safety, use, and care information To connect 1. Turn everything OFFChapter 6. Safety, use, and care information „ Laser compliance statementDanger Chapter 6. Safety, use, and care informationWhen a CD or DVD drive is installed, note the following handling instructions Danger Chapter 6. Safety, use, and care information„ Liquid Crystal Display LCD Notice Caring your computer „ Be careful about where and how you workChapter 6. Safety, use, and care information Chapter 6. Safety, use, and care information ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shockChapter 6. Safety, use, and care information Not all such appliances cause a significant electrostatic chargeChapter 6. Safety, use, and care information „ Be gentle with your computer„ Carry your computer properly „ For outdoor use„ Handle storage media and drives properly „ Data safetyChapter 6. Safety, use, and care information „ Other important tips „ Take care in setting passwordsChapter 6. Safety, use, and care information „ Cleaning the cover of your computer Chapter 6. Safety, use, and care information„ Cleaning your computer keyboard Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information Accessibility and comfort„ Cleaning your computer display Chapter 6. Safety, use, and care information „ Ergonomic informationChapter 6. Safety, use, and care information General Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working postureChapter 6. Safety, use, and care information Maintenance„ What if you are traveling? „ Questions about vision?„ General tips for maintenance Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information ƒ Update device drivers and BIOS when neededChapter 6. Safety, use, and care information ƒ Remove all external devices such as the printer, keyboard, and so onChapter 7. Using Linpus Linux Lite Using Linpus Linux Lite„ Start your computer „ First start„ Set up network connection Chapter 7. Using Linpus Linux Lite1 Choose LAN on New connection window Chapter 7. Using Linpus Linux LiteCable network connection Chapter 7. Using Linpus Linux Lite 2 DHCP method is used for cable network connection by defaultChapter 7. Using Linpus Linux Lite 1 Choose WLAN on New Connection window Chapter 7. Using Linpus Linux LiteWireless network connection Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite 1 Choose PPPoE on New Connection window Chapter 7. Using Linpus Linux LiteUse PPPoE broadband connection Chapter 7. Using Linpus Linux Lite 2 Input Username and Password on PPPoE Setting windowChapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite „ Task manager2 Click Computer shutdown on the dialogue box popped up „ Power off your computerChapter 7. Using Linpus Linux Lite Appendix A. Lenovo Limited Warranty „ What this warranty coversAppendix A. Lenovo Limited Warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information.” „ Replacement of a product or partAppendix A. Lenovo Limited Warranty „ Use of personal information Appendix A. Lenovo Limited Warranty„ Your additional responsibilities „ Limitation of liability „ What this warranty does not coverAppendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty „ Dispute resolution Appendix A. Lenovo Limited Warranty„ European Economic Area EEA Appendix A. Lenovo Limited Warranty„ Other rights Notebook 20013,20015, 4067 Warranty informationAppendix A. Lenovo Limited Warranty 1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement2 On-site Service 3 Courier or Depot Service5 Product Exchange Service Appendix A. Lenovo Limited Warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise Warranty service telephone numbers Lenovo warranty service telephone numbersAppendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty Toll Number Sao Paulo RegionAppendix B. Customer replaceable units CRUs Appendix C. Specifications SpecificationsSize EnvironmentAppendix C. Specifications Battery packƒ Lithium-ion Li-Ion battery pack Nominal voltage 11.1 V dc Power source AC adapterMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice Appendix D. Notices Wireless related information„ Wireless Interoperability „ Usage environment and your health Appendix D. NoticesAppendix D. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement Appendix D. Notices „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement Appendix D. NoticesAppendix D. Notices Informationen in Hinsicht EMVG Paragraf 4 Abs. 1„ European Union Compliance Statement Class B Compliance Appendix D. Notices„ Japan Compliance Statement for Power line Harmonics „ Japanese VCCI Class B Statement„ Korea Class B Appendix D. NoticesAppendix D. Notices WEEE and recycling statements„ General recycling statement EU WEEE Statements Appendix D. NoticesAppendix D. Notices Japan Recycling Statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix D. Notices Notice on deleting data from your hard diskNotice for Users in the U.S.A ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship state Appendix D. NoticesAppendix D. Notices TrademarksIndex BluetoothIndex Index DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO New World. New Thinking.TM Lenovo China P/N147002167 Printed in China