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Lenovo S9 manual Getting help around the world, Getting help and service

Models: S9

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Chapter 5. Getting help and service

Getting help around the world ----------------------------------------------

If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://consumersupport.lenovo.com, click Warranty, and follow the instructions on the screen.

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Lenovo S9 manual Getting help around the world, Getting help and service

Contents

Lenovo IdeaPad S9/S10 User GuideSecond Edition February Copyright Lenovo 2009. All rights reserved ENERGY STAR model information Turn off hard disks After 30 minutes System standby After 20 minutes Table 1. ENERGY STAR power-management features, by operating systemWindows XP Turn off monitor After 10 minutes System hibernates After 2 hoursExplanation of Hard Disk Capacity II. A portion of the hard disk space is used for specific purposes Chapter 3. Using external ContentsChapter 2. Using your Chapter 5. Getting help andChapter 7. Using Linpus Linux ContentsChapter 6. Safety, use, and care WarrantyChapter 1. Getting to know your computer Top viewa g e f b c d Wireless antennae built-in Power buttonIntegrated wireless device button Chapter 1. Getting to know your computerChapter 1. Getting to know your computer AC power adapter jackLeft-side view Fan louversSecurity keyhole Right-side viewChapter 1. Getting to know your computer ExpressCard slot specific models onlyƒ Power indicator ƒ Battery status indicator System status indicatorsThe system status indicators show the current status of your computer ƒ Wireless radio status indicatorBottom view Chapter 1. Getting to know your computera b c d e Chapter 1. Getting to know your computer Battery latch - spring loadedBattery latch - manual Expansion slot compartment specific models onlyChapter 2. Using your computer Putting your computer to standby or shutting it down„ Putting your computer to standby Chapter 2. Using your computer „ Shutting down your computerThe touchpad consists of a pad Using the touchpadChapter 2. Using your computer and two click buttons at the bottom ofUsing the keyboard Chapter 2. Using your computer„ Numeric keypad Chapter 2. Using your computer „ Function key combinationsChapter 2. Using your computer Fn + F1 Put your computer in standby modeChapter 2. Using your computer „ OneKey Rescue System button for Windows XP users onlyFor details, see OneKey Rescue System User Guide Using memory cards purchased separately Chapter 2. Using your computer„ Inserting a memory card Using the integrated cameraChapter 2. Using your computer „ Removing a memory cardUsing the Internet „ Using LAN portChapter 2. Using your computer „ Using wireless LAN Chapter 2. Using your computer„ Using Mobile Broadband specific models only Chapter 2. Using your computerWhat is Mobile Broadband Chapter 2. Using your computer In general, your mobile service provider will provide this utilityGetting started with Mobile Broadband Inserting the SIM card Chapter 2. Using your computer2 Close the computer display and turn it over 3 Remove the battery To insert the SIM cardChapter 2. Using your computer 6 Pivot the card holder downward, and then lock the holderRemoving the SIM card Chapter 2. Using your computer2 Close the computer display and turn it over 3 Remove the battery To remove the SIM cardChapter 2. Using your computer Chapter 2. Using your computer Securing your computer„ Attaching a security lock optional „ Using passwords Chapter 2. Using your computerChapter 2. Using your computer To set a supervisor passwordOnly a system administrator is able to perform this procedure Chapter 2. Using your computer Changing or removing the supervisor password1 Select Set Supervisor Password, and press the Enter key Chapter 2. Using your computer To set a user passwordChapter 2. Using your computer Changing or removing the user passwordChapter 2. Using your computer Installing device driversUsing battery and AC adapter „ Your computer batteries„ Checking battery status „ Using the AC adapterChapter 2. Using your computer Chapter 2. Using your computer ƒ When you purchase a new batteryChapter 2. Using your computer „ Charging the battery„ Handling the battery DangerChapter 2. Using your computer ƒ Keep the battery pack away from fireDanger Chapter 3. Using external devices Connecting a universal serial bus USB deviceChapter 3. Using external devices Connecting an ExpressCard/34 device specific models only Chapter 3. Using external devicesOnly use the ExpressCard/34 module Connecting an external display „ Connecting a VGA monitorChapter 3. Using external devices Connecting a headphone and audio device Chapter 3. Using external devicesConnecting an external microphone Chapter 3. Using external devicesConnecting to Bluetooth enabled devices „ Enabling Bluetooth communicationsChapter 3. Using external devices Chapter 4. Troubleshooting Frequently asked questionsyour computer, see Lenovo IdeaPad S9/S10 Setup Poster Where can I find warranty information? Chapter 4. TroubleshootingWhere are the recovery discs? How can I contact the Customer Support Center?„ Display Problems Chapter 4. TroubleshootingWhen I turn on the computer, nothing appears on the screen Chapter 4. Troubleshooting The instruction above is for Windows XP users onlyMy screen goes blank while the computer is on Chapter 4. Troubleshooting „ A password problem„ Keyboard problems I forgot my password„ Standby or hibernation problems Chapter 4. TroubleshootingThe computer enters standby mode unexpectedly „ Computer screen problems Chapter 4. TroubleshootingThe screen is blank The screen is unreadable or distorted Chapter 4. TroubleshootingMake sure that ƒ The display device driver is installed correctly Incorrect characters appear on the screenChapter 4. Troubleshooting „ Sound problems„ Battery problems Your computer operates after the battery status indicator shows emptyChapter 4. Troubleshooting „ A hard disk drive problem„ A startup problem The computer does not operate with a fully charged batteryYour computer does not respond „ Other problemsChapter 4. Troubleshooting The computer does not start from a device you wantChapter 5. Getting help and service Getting help and serviceChapter 5. Getting help and service Getting help on the WebCalling the customer support center Chapter 5. Getting help and service The following items are not coveredChapter 5. Getting help and service ƒ Machine Type and ModelChapter 5. Getting help and service Getting help around the worldChapter 6. Safety, use, and care information Important safety informationChapter 6. Safety, use, and care information „ Conditions that require immediate action„ Safety guidelines Chapter 6. Safety, use, and care information„ Service and upgrades Chapter 6. Safety, use, and care informationDanger „ Power cords and power adaptersChapter 6. Safety, use, and care information DangerChapter 6. Safety, use, and care information Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating„ Plugs and outlets Chapter 6. Safety, use, and care information„ Extension cords and related devices Danger„ Power supply statement Chapter 6. Safety, use, and care informationDanger „ Lithium coin cell battery notice Chapter 6. Safety, use, and care informationDanger Chapter 6. Safety, use, and care information „ Heat and product ventilationDanger Chapter 6. Safety, use, and care information ƒ Keep the cover closed whenever the computer is plugged in„ Safety information related to Mobile Broadband Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information 5 The Mobile Broadband communication may affect the operation of implanted cardiac pacemakers and other medically implanted equipment. Patients with cardiac pacemakers should be well aware that use of Mobile Broadband feature on this computer may cause the implanted device to malfunction. If patients have any doubt that there is interference taking place, immediately disable the wireless radio on the computer and contact the doctor for more information„ CD and DVD drive safety Chapter 6. Safety, use, and care informationDanger „ Electrical current safety information Chapter 6. Safety, use, and care informationDanger Chapter 6. Safety, use, and care information To connect 1. Turn everything OFFChapter 6. Safety, use, and care information „ Laser compliance statementChapter 6. Safety, use, and care information When a CD or DVD drive is installed, note the following handling instructionsDanger Chapter 6. Safety, use, and care information „ Liquid Crystal Display LCD NoticeDanger „ Be careful about where and how you work Chapter 6. Safety, use, and care informationCaring your computer Chapter 6. Safety, use, and care information ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shockChapter 6. Safety, use, and care information Not all such appliances cause a significant electrostatic charge„ Carry your computer properly Chapter 6. Safety, use, and care information„ Be gentle with your computer „ For outdoor use„ Data safety Chapter 6. Safety, use, and care information„ Handle storage media and drives properly „ Take care in setting passwords Chapter 6. Safety, use, and care information„ Other important tips „ Cleaning the cover of your computer Chapter 6. Safety, use, and care information„ Cleaning your computer keyboard Chapter 6. Safety, use, and care informationAccessibility and comfort „ Cleaning your computer displayChapter 6. Safety, use, and care information Chapter 6. Safety, use, and care information „ Ergonomic informationChapter 6. Safety, use, and care information General Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture„ What if you are traveling? Chapter 6. Safety, use, and care informationMaintenance „ Questions about vision?„ General tips for maintenance Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information ƒ Update device drivers and BIOS when neededChapter 6. Safety, use, and care information ƒ Remove all external devices such as the printer, keyboard, and so on„ Start your computer Chapter 7. Using Linpus Linux LiteUsing Linpus Linux Lite „ First start„ Set up network connection Chapter 7. Using Linpus Linux LiteChapter 7. Using Linpus Linux Lite Cable network connection1 Choose LAN on New connection window Chapter 7. Using Linpus Linux Lite 2 DHCP method is used for cable network connection by defaultChapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Wireless network connection1 Choose WLAN on New Connection window Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite Use PPPoE broadband connection1 Choose PPPoE on New Connection window Chapter 7. Using Linpus Linux Lite 2 Input Username and Password on PPPoE Setting windowChapter 7. Using Linpus Linux Lite Chapter 7. Using Linpus Linux Lite „ Task manager„ Power off your computer Chapter 7. Using Linpus Linux Lite2 Click Computer shutdown on the dialogue box popped up Appendix A. Lenovo Limited Warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix A. Lenovo Limited Warranty „ Replacement of a product or part Appendix A. Lenovo Limited WarrantyInformation.” Appendix A. Lenovo Limited Warranty „ Your additional responsibilities„ Use of personal information „ What this warranty does not cover Appendix A. Lenovo Limited Warranty„ Limitation of liability Appendix A. Lenovo Limited Warranty „ Dispute resolution Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Other rights„ European Economic Area EEA Warranty information Appendix A. Lenovo Limited WarrantyNotebook 20013,20015, 4067 „ Types of warranty service Appendix A. Lenovo Limited Warranty1 Customer Replaceable Unit “CRU” Service 2 On-site Service Appendix A. Lenovo Limited Warrantyyou may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement 3 Courier or Depot ServiceAppendix A. Lenovo Limited Warranty product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise5 Product Exchange Service Lenovo warranty service telephone numbers Appendix A. Lenovo Limited WarrantyWarranty service telephone numbers Appendix A. Lenovo Limited Warranty Toll Number Sao Paulo RegionAppendix B. Customer replaceable units CRUs Size Appendix C. SpecificationsSpecifications Environmentƒ Lithium-ion Li-Ion battery pack Nominal voltage 11.1 V dc Appendix C. SpecificationsBattery pack Power source AC adapterAppendix D. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices Wireless related information „ Wireless InteroperabilityAppendix D. Notices „ Usage environment and your health Appendix D. NoticesElectronic emissions notices „ Federal Communications Commission FCC StatementAppendix D. Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix D. Notices „ German Class B Compliance Statement Appendix D. NoticesAppendix D. Notices Informationen in Hinsicht EMVG Paragraf 4 Abs. 1„ European Union Compliance Statement Class B Compliance Appendix D. Notices„ Korea Class B „ Japan Compliance Statement for Power line Harmonics„ Japanese VCCI Class B Statement Appendix D. NoticesWEEE and recycling statements „ General recycling statementAppendix D. Notices EU WEEE Statements Appendix D. NoticesJapan Recycling Statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix D. Notices Notice on deleting data from your hard disk Notice for Users in the U.S.AAppendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship state Appendix D. NoticesAppendix D. Notices TrademarksIndex BluetoothIndex Index If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE New World. New Thinking.TM Lenovo China P/N147002167 Printed in China