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| PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
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| No créma | Coffee is not tamped fi rmly enough | Refer to ‘Tamping The Coffee’, page 15. |
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| Coffee grind is too coarse | Ensure you use a suitable espresso grind. Refer to |
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| ‘The Grind’ on page 22. |
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| Ground coffee is not fresh |
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| than a week. Refer to ‘The Grind’ on page 15. |
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| Filter holes are blocked | Use the fi ne pin on the cleaning tool to clear the |
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| holes. Refer to ‘Cleaning The Filters’, page 24. |
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| Machine is making pulsing/ | The machine is carrying out the normal | No action require as this is the normal operation of |
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| pumping sound while extracting | operation of the 15 bar pump | the machine. |
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| coffee or steaming milk |
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| Coffee runs out around the edge | Filter holder is not inserted in the brew | Refer to ‘Inserting The Filter Holder’, page 16. |
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| of the filter holder | head properly |
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| There are coffee grounds around the | Clean any excess ground coffee from the rim of |
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| fi lter rim | the fi lter holder to ensure a proper fi t into the brew |
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| head. |
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| Too much ground coffee in the fi lter | Refer to ‘Preparing The Coffee’, page 15. |
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| Ground coffee has been tamped too fi rmly | Refer to ‘Tamping The Coffee’, page 15. |
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| Incorrect fi lter for amount of ground | Ensure you use the small fi lter for 1 cup of coffee |
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| coffee used | and the larger fi lter for 2 cups of coffee. |
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| Coffee filters out in drops from | The water tank is empty or low | Refer to step 1 – ‘Filling The Water Tank’, page 14. |
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| the filter holder |
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| Coffee grind is too fi ne | Ensure you use a suitable espresso grind. Refer to |
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| ‘The Grind’ on page 22. |
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| Machine is blocked by mineral deposits | Decalcify the machine. Refer to ‘Decalcifying’, page |
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| 26. |
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28
BES820 IB V6.indd 28
19/9/0719/9/07 2:23:582:23:58 PMPM