Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Duplex Disabled

The duplex tray is removed or is

Carefully put the duplex tray into the

 

 

not properly installed.

machine until it clicks into place.

 

 

The back of the machine is not

Close the back cover of the machine.

 

 

closed completely.

 

 

 

 

 

 

EL Error

The machine has a mechanical

Open the front cover and close it again.

 

 

problem.

 

 

Fuser Error

The temperature of the fuser unit

Turn the power switch off, wait a few

 

 

does not rise to a specified

seconds, and then turn it on again. Leave

 

 

temperature within the specified

the machine for 15 minutes with the power

 

 

time.

turned on.

 

 

 

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

Init Unable XX

The machine has a mechanical

Disconnect the machine from the power

 

 

problem.

for several minutes and then reconnect

 

 

 

it.

 

 

 

If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

Jam Duplex

The paper is jammed in the

(See Paper is jammed in the Duplex Tray

 

 

duplex tray at the back of the

on page 52.)

 

 

machine.

 

 

 

 

 

 

Jam Inside

The paper is jammed inside the

(See Paper is jammed inside the machine

B

 

machine.

on page 48.)

Jam Rear

The paper is jammed in the back

(See Paper is jammed at the back of the

 

 

of the machine.

machine on page 46.)

 

Jam Tray

The paper is jammed in the paper

(See Paper is jammed in the standard paper

 

 

tray of the machine.

tray on page 45.)

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not properly loaded in the

Refill the paper in the paper tray and

 

 

paper tray.

 

 

press Start.

 

 

 

 

 

 

Remove the paper and load it again.

 

 

 

Then press Start.

 

 

 

If the problem is not resolved, the paper

 

 

 

pick-up roller may need to be cleaned.

 

 

 

Clean the paper pick-up roller. (See

 

 

 

Cleaning the paper pick-up rollers in

 

 

 

Appendix A of the Advanced User's

 

 

 

Guide.)

 

 

 

 

 

Manual Feed

Manual feed was selected as the

Place a sheet of paper in the manual feed

 

 

paper source when there was no

slot. (See Loading paper in the manual feed

 

 

paper in the manual feed slot.

slot on page 10.)

 

 

 

 

 

No Toner

The toner cartridge is not installed

Pull out the drum unit. Take out the toner

 

 

correctly.

cartridge and then put it back into the drum

 

 

 

unit.

 

 

 

 

 

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