| Troubleshooting |
Print quality difficulties |
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Difficulties | Suggestions |
Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
| paper could cause this problem. Try turning over the stack of paper in the |
| paper tray. |
| Make sure that you choose the Paper Type that suits the print media type you |
| are using. (See Acceptable paper and other print media on page 16.) |
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|
Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
| or the print media may be too thick or have a rough surface. (See Acceptable |
| paper and other print media on page 16 and Basic tab in the Software User's |
| Guide.) |
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|
Printouts are too light. | If this problem occurs when making copies or printing turn Toner Save mode |
| to Off in the machine menu settings. (See Toner Save in Chapter 1 of the |
| Advanced User's Guide) |
| Set Toner Save mode to Off in the Advanced tab in the printer driver. (See |
| Advanced tab in the Software User's Guide.) |
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|
Difficulties | Suggestions |
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Cannot print over a wired Network. | If you are having Network problems see the Network User's Guide for more |
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| information. | B |
| Make sure your machine is powered on, is | |
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| |
| Print the Network Configuration list to see your current Network settings. (See |
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| Network Configuration List in Chapter 1 of the Advanced User's Guide.) |
|
| Reconnect the LAN cable to the hub to verify that the cable and network |
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| connections are good. If possible, try connecting the machine to a different port |
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| on your hub using a different cable. You can check the current wired network |
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| status from the Network control panel menu. |
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The network scanning feature | (Windows®) |
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does not work. | It is necessary to set the |
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| scanning. To add port 54925 for Network scanning, enter the information below: |
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| In Name: Enter any description, for example Brother NetScan. |
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| In Port number: Enter 54925. |
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| In Protocol: UDP is selected. |
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| Please refer to the instruction manual that came with your |
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| Security/Firewall Software or contact the software manufacturer. |
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| For more details, you can read FAQs and troubleshooting suggestions at |
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| |
| (Macintosh) |
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| The network scanning feature may be unable due to the firewall settings. |
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| Change or disable the firewall settings. If you are using a |
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| Firewall software, see the User's Guide for your software or contact the |
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| software manufacturer. |
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| |
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| Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from |
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| the model list in ControlCenter2. |
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