Difficulties | Suggestions |
TWAIN errors appear while | Make sure that the Brother TWAIN driver is chosen as the primary source. In |
scanning. | PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN |
| driver. |
|
|
OCR does not work. | Try increasing the scanning resolution. |
| (Macintosh users) |
| Make sure you have downloaded and installed Presto! PageManager from |
| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
|
|
(For | See Network difficulties (For |
Network scanning does not work. |
|
|
|
Difficulties | Suggestions |
Cannot install software or print. | Run the Repair |
| and reinstall the software. |
|
|
Cannot perform ‘2 in 1’ or ‘4 in 1’ | Check that the paper size setting in the application and in the printer driver are the |
printing. | same. |
|
|
The machine does not print from | Try to reduce the print resolution. (See Advanced tab in the Software User's |
Adobe® Illustrator®. | Guide.) |
Difficulties | Suggestions |
The machine does not feed paper. | If there is no paper, load a new stack of paper into the paper tray. |
The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
| stack over and put it back into the paper tray. |
| Reduce the amount of paper in the paper tray, and then try again. |
| Make sure that manual feed mode is not chosen in the printer driver. |
| Clean the paper |
| Appendix A of the Advanced User's Guide. |
| If the LCD shows the Paper Jam message and you still have a problem, see |
| |
|
|
How do I print on envelopes? | You can load envelopes from the manual feed slot. Your application must be set |
| up to print the envelope size you are using. This is usually done in the Page Setup |
| or Document Setup menu of your application. |
|
|
What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
| envelopes and labels that are made for laser machines. (For details, see |
| |
| You can load envelopes from the manual feed slot. |
|
|
There is a paper jam. | Clear the jammed paper. (See Document Jams on page 43.) |
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