If you are having difficulty with your machine

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Copy difficulties

Difficulties

Suggestions

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in

 

Appendix A of the Advanced User's Guide and Cleaning the corona wire

 

on page 34.)

 

 

Copies are blank.

Make sure you are loading the document properly. (See Using the automatic

 

document feeder (ADF) (For DCP-7065DN)on page 21 or Using the scanner

 

glass on page 22.)

 

 

Printing difficulties

Difficulties

Suggestions

Poor print quality

See Improving the print quality on page 59.

 

 

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