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Brother® Two-Year Limited Warranty and Replacement Service (USA Only)
Who is covered:
This limited warranty (
“
warranty
”
) is given
only to the original end-use/retail purchaser
(referred to in this warranty as
“
Original
Purchaser
”
) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as
“
this
Product
”
).
If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your purchase
you are not the Original Purchaser and the
product that you purchased is not covered
by this warranty.
What is covered:
This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Item s include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges,
cordless handset battery, refill ribbo ns,
therma PLUS paper and thermal pap er.
Except as otherwise provided herein ,
Brother warrants that the Machine and the
accompanying Consumable and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
This warranty applies only to products
purchased and used in the United Sta tes.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service wi thin the
United States (and does not in clude
shipping outside the United States).
What is the length of the Warranty Periods:
Machines: two years from the original
purchase date.
Accompanying Consumable and
Accessory Items: 90 days from the original
purchase date or the rated life o f
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper i nstallation,
improper or abnormal use, misuse, n eglect
or accident (including but not limited to
transporting this Product without the prop er
preparation and/or packaging);
3 Damag e caused by another device or
software used with this Prod uct (including
but not limited to damage resultin g from
use of non Brother®-brand parts and
Consumable and Accessory Items);
4 Cons umable and Accessory Items that
expired in accordance with a rated lif e;
5 Problems arising from other t han defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and L aser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the ser ial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-BROTHER (1-877-
276-8437) or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Servi ce Center(s),
call 1-877-BROTHER (1-877-276-8 437) or
visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Bro ther
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly pa ckaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of you r bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerni ng your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the probl em
to Brother or an Authorized Service Center
within the applicable warranty perio d, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompany ing
Consumable and Accessory Item s at no
charge to you for parts or la bor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole