Brother MFC-240C Handling Incoming Calls, Menu Setting Difficulties, Copying Difficulties, Sending Faxes (Continued)

Troubleshooting and Routine Maintenance
85
Transmission Verification Report
says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machin e may be ou t of memor y. If the pr oblem contin ues,
ask the telephone company to check your phone line.
If you often get transmission errors due to possible in terference on the phon e line,
try changing the menu setting of Compatibility to Basic. (See Phone line
interference on page 93.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 96.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 96.)
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, y our machine is more sensi tive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. De activate the mach ine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. ( See Easy
Receive on page 32.)
Sending a Fax Call to the machine. If you answered at the machine, press Black Start and hang up at once. If you
answered on an external or extension phon e, press your Fax Re ceive Code
(default setting is l51). When your machine answers, hang up.
Custom features on a si ngle line. If you have Call Waiti ng, Call Waiting/C aller ID, Voice M ail, an alarm system or
other custom feature on a single phone line with your machine, it may create a
problem sending or rec eiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
it signal comes through the line while your machine is sending o r receiving a fax,
the signal can temporarily interr upt or disrupt the faxes. Broth er's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to al l devices that send and receiv e information
on a single, shared line with custom features. If avoiding a slight in terruption is
crucial to your business, a separate phone line with no custom features is
recommended.
Menu Setting Difficulties
Difficulty Suggestions
The machine beeps when you try to
access the Setup Receive menu. If the Fax key is not illum inated, press it to turn on Fax mo de. The Setup
Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
Difficulty Suggestions
Cannot make a copy Make sure tha t the Copy key is illuminated. (See Entering Copy mod e on
page 50.)
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 96.)
Sending Faxes (Continued)
Difficulty Suggestions