Brother MFC-240C - page 104

Troubleshooting and Routine Maintenance

89

No Paper Fed The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray, and then

press Black Start or Color Start.

Remove the paper and load it again and then

press Black Start or Color Start.

The paper is jammed in the

machine.

See Printer jam or paper jam on page 91.

No

Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not

Registered

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See Storing

Speed-Dial numbers on page 44.)

Out of Memory The machine's memory is full. Fax sending or copy operation in progress

Press Stop/Exit and wait until the other

operations in progress finish and then try again.

Printing operation in progress

Reduce print resolution. (For details, see

Printing for Windows® or Printing and Faxing for

Macintosh® in the Software User's Guide on the

CD-ROM.)

Paper Jam Paper is jammed in the machine. See Printer jam or paper jam on page 91.

Print Unable

XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, see Transferring your faxes or Fax

Journal report on page 90 before disconnecting

the machine so you will not lose any important

messages. Then, disconnect the machine from

the power for several minutes and then

reconnect it.

Scan Unable

XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, see Transferring your faxes or Fax

Journal report on page 90 before disconnecting

the machine so you will not lose any important

messages. Then, disconnect the machine from

the power for several minutes and then

reconnect it.

Wrong Paper

Size

Paper is not the correct size. Load the correct size of paper (Letter, Legal or

A4), and then press Black Start or Color Start.

Wrong USB

device

A non-PictBridge compatible or

broken device has been connected

to the PictBridge port.

Unplug the device from the PictBridge port, then

press On/Off to turn the machine off and then on

again.

Error Message Cause Action

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked que stions) http://solutions.brother.com For Customer Service Service Center Locator (USA only) Service Center Locations (Canada only) Brother fax back system (USA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Replacement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General Information 2 Loading documents and paper 3 General setup Section II Fax 5 Sending a fax 6 Receiving a Fax 7 Telephone Services and External devices 8 Dialing and storing numbers 9 Printing Reports Section III Copy 10 Making copies Section IV Walk-up Photo Printing 11 PhotoCapture Center 12 PictBridge Section V Software 13 Software features Section VI Appendixes A Safety and Legal B Troubleshooting and Routine Maintenance Page Section I General Using the documentation Symbols and conventions used in the documentatio n General Information Accessing the Software Users Guide Viewing Documentation Viewing Documentation (For Windows) a b a b c d e How to find Scanning instructions Accessing Brother Support (For Windows)1 Control panel overview Page Loading documents Using the ADF Document Sizes Supported Recommended environment Loading documents and paper Using the scanner glass Document Sizes Supported How to load documents a b c Scanning area Acceptable paper and other media Recommended media Handling and using media Paper capacity of the output paper tray Brother paper Choosing the right me dia Paper type and size for each operation Paper weight, thickness and capacity Loading paper, envelopes and other media Loading paper and other media a b c e f g h Loading envelopes and post cards a b a b c Printable Area On/Off key Turning the machine off a Turning the machine on General setup 3 Paper settings Paper Type a b Paper Size Volume Settings Automatic Daylight Savings Time LCD display Security features 4 TX Lock Setting and changing the TX lock password Setting up the password b c Turning TX Lock off a b Section II Fax Sending a fax Entering Fax mode Faxing from the ADF b c Faxing from the scanner g lass Broadcasting (Black & White only) c d e Additional sending operations Changing fax resolution To change the fax resolution for the next fax 5 c To change the default fax resolution b c Dual access (Black & White only) Real time transmission b c Sending in real time for the next fax only b c Overseas Mode a b c d Sending a fax manually a b c e Out of Memory message Receive modes Receiving a Fax 12/10 11:53 Fax12/10 11:53 Fax 6 Using receive modes Fax only Fax/Tel Manual External TAD a b Easy Receive If Easy Receive is On:6 If Easy Receive is Off:6 a b 6 Additional receiving operations Printing a reduced incomin g fax d b c Telephone Services and External devices Telephone services Distinctive Ring What does your telephone company's Distinctive Ring do? What does Brother's Distinctive Ring do? Do you have Voice Mail? a b c Turning off Distinctive Ring a b c d Printing Caller ID List a b c d Connecting an external TAD (telephone answering device) Connections a b c d e f Recording an outgoing message (OGM) on an external TAD a a b c d Multi-line connections (PBX) External and extension phones Connecting an external or extension telephone Using external and extension telephones If you answer a call and no one is on the line: Using a cordless external telephone a b c d e Dialing and storing numbe rs Fax Redial Storing numbers Storing a pause Storing Speed-Dial numb ers a b c a b Setting up groups for broadcasting a b c Dialing access codes and credit card numbers Printing Reports 9 Fax reports Transmission Verification Report a b Reports How to print a report a b Page How to copy Entering Copy mode c Making a single copy Making copies Copy options Changing copy quality c d e f a c d 10 e f Making N in 1 copies or a poster Important c e f g h i c d f e Page Page Page PhotoCapture Center PhotoCapture Center Operations Printing from a media card without a PC Using PhotoCapture C enter from your computer Using media cards 11 Media card folder structure How to print from a media card a d b c a b c d e a b c d e PhotoCapture Center print settings Cropping a b Borderless printing Understanding the Error Messages 12 Before Using PictBridge PictBridge requirement s Using PictBridge PictBridge Printing Images a b DPOF printing Understanding the Error Messages Page Page Software features a b c a Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty with your machine Troubleshooting and Routine Maintenance Printing Printing (Continued) Printing Received Faxes Phone Line or Connections Receiving Faxes Sending Faxes Troubleshooting and Routine Maintenance Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Sending Faxes (Continued) Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Copying Difficulties (Continued) Error messages Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b Transferring Fax Journal report to another fax machine a b Document jam Document is jammed in the top of the ADF unit a b c Page e f g h Dial Tone Routine maintenance Replacing the ink cartri dges a b c d e M f Cleaning the outside of t he machine a b c d e a b Cleaning the machine printer platen a Cleaning the paper pick-up roller f a b c d e b c Checking the print quality b c d e f h i j Checking the printing alignment b Machine Information Checking the serial number a Packing and shipping the machine a b d e f g h Page C Menu keys On-screen programming Menu table a b c Page Menu Table Page Page Page Page Page Page Entering Text Putting spaces Making corrections Repeating letters Special characters and symbols D General Specification s Page Print media Fax Page Copy PictBridge Scanner Printer Interfaces Computer requirements Consumable items E Glossary Page Page Index F A B C D F G H I J O P Q R S T V W Page Visit us on the World Wide Web http://www.brother.com