Troubleshooting

Error messages when configuring Wi-Fi Direct from the control panel menu (continued)

Error Message

 

Cause

 

Action

 

(For HL-3140CW,

 

Another mobile device is already connected

 

After the current connection between your

 

HL-3150CDW and

 

to the Wi-Fi Direct network when the

 

Brother machine and another mobile device

 

HL-3170CDW)

 

Brother machine is the G/O (Group Owner).

 

has shut down, try and configure the Wi-Fi

 

Cannot Connect A

 

 

 

 

Direct settings again. You can confirm the

 

 

 

 

 

connection status by printing the Network

 

device is already

 

 

 

 

3

 

 

 

 

Configuration Report uu Network User's

connected.

 

 

 

 

 

 

 

 

Guide: Printing the Network Configuration

 

(For DCP-9020CDW,

 

 

 

 

 

 

 

 

 

Report.

 

MFC-9130CW,

 

 

 

 

 

 

MFC-9330CDW and

 

 

 

 

 

 

MFC-9340CDW)

 

 

 

 

 

 

A device is

 

 

 

 

 

 

already

 

 

 

 

 

 

connected. Press

 

 

 

 

 

 

[OK].

 

 

 

 

 

 

 

 

 

 

 

I cannot complete the Wi-Fi Direct network setup configuration.

 

 

 

 

 

 

 

 

Question

 

Solution

 

 

Are your security settings

 

Reconfirm the SSID and password.

 

 

(SSID/password) correct?

If you are using your machine as a G/O (Group Owner) in manual configuration,

 

 

 

 

 

 

 

 

the SSID and password are displayed on the machine's control panel during the

 

 

 

 

configuration procedure.

 

 

 

 

 

If you are using your mobile device as a G/O (Group Owner) in manual

 

 

 

 

configuration, the SSID and password are displayed on the mobile device's

 

 

 

 

screen during the configuration procedure.

 

 

 

 

For information on what the SSID name is, see SSID on page 21.

 

 

 

 

 

Is your Brother machine

 

Move your Brother machine within about 3.3 feet (1 meter) from the mobile device

 

placed too far from your

 

when you configure the Wi-Fi Direct network settings.

 

mobile device?

 

 

 

 

 

 

 

 

Are there any obstructions

Move your Brother machine to an obstruction-free area.

 

(walls or furniture, for

 

 

 

 

 

example) between your

 

 

 

 

 

machine and the mobile

 

 

 

 

 

device?

 

 

 

 

 

 

 

 

Is there a wireless computer,

Move other devices away from the Brother machine or the mobile device.

 

Bluetooth supported device,

 

 

 

 

microwave oven or digital

 

 

 

 

 

cordless phone near the

 

 

 

 

 

Brother machine or the mobile

 

 

 

 

device?

 

 

 

 

 

 

 

 

I have checked and tried all of

Turn your Brother machine Off and back On. Then try and configure the Wi-Fi

 

the above, but still cannot

 

Direct settings again.

 

 

complete the Wi-Fi Direct

 

If you are using your Brother machine as a client, confirm how many devices

 

configuration. Is there

 

 

 

are allowed in the current Wi-Fi Direct network and then check how many

 

anything else I can do?

 

 

 

devices are connected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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