Troubleshooting and routine maintenance
113
C
Telephone line or connections
Difficulties Suggestions
Dialing does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada on ly)
Check all line cord connections.
Check that the machin e is plugged in and switched on.
Send a manual fax by pressing Hook or by lifting the handset of an external
telephone and dialing the number. Wait to hear fax receiving tones before
pressing BlackStart or Color Start.
The machine does not answer
when called.
Make sure the machine is in t he correct receive mode for y our setup. (See
Receiving a faxon page 43.) Che ck for a dial tone. If pos sible, call your machi ne
to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Sending faxes
Difficulties Suggestions
Poor sending quality. Try changing your resoluti on to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanneronpage 151.)
Transmission Verification Report
says ‘RESULT:NG’.
There is probably temp orary noise or sta tic on the line. T ry sending the fa x again.
If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machi ne may be out of memory. To fr ee up extra
memory, you can turn off fax stora ge (see Turning off remote fax
optionson page 67), print fax messages in memory (see Printing a fax from the
memoryon page 48) or cancel a delayed fax or polling job (see Checking and
canceling waiting jobs on page 42). If the problem continues, ask the telephone
company to check you r telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interferenceon pa ge 130.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Cleaning the scanner on page151.)
Handling incoming calls
Difficulties Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, your machine is more sensitive t o sounds. It may
mistakenly interpret c ertain voices or m usic on the line a s a fax machine ca lling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to o ff. (See Easy
receiveon page 46.)
Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive
Code [default setting is (l 51)]. When your machine answers, hang up.