Troubleshooting and routine maintenance
115
C
The machine prints unexpect edly
or it prints garbage.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes. (The machine can be t urned off for up to 4 day s without losing faxes
stored in the memory.)
Check the settings in your app lication to make sure it i s set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your docume nt to allow for this.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the print er driver. You need to select A4, Letter ,
Legal or Folio.
The machine is not printing or has
stopped printing and the machine’s
Status LED turns yello w.
Press JobCance l. As the machine cancels the jo b and clears it from t he memory
it may produce an incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Br other TWAIN drive r is chosen as the p rimary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother
TWAIN driver.
Network scanning does not work. See Network difficulties on page 116.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1 ’ or ‘4 in 1’
printing.
Check that the paper size set ting in the application an d in the printer driver are t he
same.
The machine does not pr int from
Adobe Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
Printing difficulties (continued)
Difficulties Suggestions