Error Message

Cause

Action

Ink Low XXXXXXX

One or more of the ink cartridges are

Order a new ink cartridge. You can

 

near the end of their life. If one of the

continue printing until the LCD

 

color ink cartridges is near the end of

displays Cannot Print. (See

 

its life and someone is sending you a

Ordering accessories and supplies

 

color fax, your machine’s

on page ii and Replacing the ink

 

“handshake” will ask that the fax be

cartridges on page 51.)

 

sent in black & white. If the sending

 

 

machine has the ability to convert it,

 

 

the color fax will be printed at your

 

 

machine as a black & white fax.

 

 

 

 

 

Low Temperature

The room temperature is too low.

After warming the room, allow the

 

 

 

machine to warm up to room

 

 

 

temperature. Try again when the

 

 

 

machine has warmed up.

 

 

 

 

No Caller ID

There is no incoming call history. You

If you want to use the Caller ID

 

did not receive calls or you have not

feature, call your telephone company.

 

subscribed to the Caller ID service

(See Advanced User’s Guide: Caller

 

from your telephone company.

ID.)

 

 

 

 

No Ink Cartridge

An ink cartridge is not installed

Take out the new ink cartridge and

 

correctly.

re-install it slowly and firmly until it

 

 

 

latches. (See Replacing the ink

 

 

 

cartridges on page 51.)

 

 

 

 

No Paper Fed

The machine is out of paper or paper

Do one of the following:

 

is not correctly loaded in the paper

Refill the paper tray, and then

 

tray.

 

press Black Start or Color Start.

 

 

 

 

 

 

Remove and reload the paper,

 

 

 

then press Black Start or

 

 

 

Color Start. (See Loading paper

 

 

 

and other print media on page 9.)

 

 

 

 

 

The paper tray was not fully inserted.

Remove the paper tray and reinstall it

 

 

 

until it locks into place, and then press

 

 

 

Black Start or Color Start.

 

Paper dust has accumulated on the

Clean the paper pick-up rollers.

 

surface of the paper pick-up rollers.

(See Advanced User’s Guide:

 

 

 

Cleaning the paper pick-up rollers.)

 

 

 

 

 

The Jam Clear Cover is not closed

Make sure the Jam Clear Cover is

 

correctly.

closed evenly at both ends. (See

 

 

 

Printer jam or paper jam on page 69.)

 

 

 

 

 

The paper is jammed in the machine.

Remove the jammed paper by

 

 

 

following the steps in Printer jam or

 

 

 

paper jam on page 69.

 

 

 

 

 

 

 

If this error occurs often during

 

 

 

2-sided printing, the paper feed

 

 

 

rollers may be stained with ink. Clean

 

 

 

the paper feed rollers.

 

 

 

(See Advanced User’s Guide:

 

 

 

Cleaning the paper feed rollers.)

 

 

 

 

64