Troubleshooting

The Brother machine cannot print or scan over the network.

The Brother machine is not found on the network even after successful installation.

Question

Interface

 

Solution

 

Are you using security

wired/

 

See I'm using security software. uu page 71.

 

software?

wireless

 

 

 

 

 

 

 

 

 

 

Is your Brother machine

wired/

 

Confirming the IP address and the Subnet Mask.

 

assigned with an available

wireless

 

Verify that both the IP addresses and Subnet Masks of your computer

 

IP address?

 

 

 

 

 

and the Brother machine are correct and located on the same network.

 

 

 

 

 

 

 

 

For more information on how to verify the IP address and the Subnet

 

 

 

 

Mask, ask the network administrator or visit the Brother Solutions Center

 

 

 

 

at http://solutions.brother.com/.

 

 

 

 

(Windows®)

 

 

 

 

Confirming the IP address and the Subnet Mask using the Network

 

 

 

 

Connection Repair Tool.

 

 

 

 

Use the Network Connection Repair Tool to fix the Brother machine's

 

 

 

 

network settings. It will assign the correct IP address and Subnet Mask.

 

 

 

 

To use the Network Connection Repair Tool follow the steps below:

8

 

 

 

 

 

 

Note

 

 

 

 

 

 

 

 

 

• (Windows® XP/Windows Vista®/Windows® 7) Login to the network with

 

 

 

 

Administrator privileges.

 

 

 

 

• Make sure that the Brother machine is turned on and is

 

 

 

 

network-connected to your computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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