Troubleshooting

The Brother machine cannot print or scan over the network.

The Brother machine is not found on the network even after successful installation. (continued)

Question

Interface

Solution

Is your Brother machine

wired/

1

(Windows® XP, Windows Server® 2003/2008)

assigned with an available

wireless

 

Click the Start button, All Programs, Accessories and

IP address?

 

 

Windows Explorer, and then My Computer.

(Continued)

 

 

(Windows Vista®/Windows® 7)

 

 

 

Click the button and Computer.

 

 

2

Double-clickLocal Disk (C:), Program Files or Program Files (x86),

 

 

 

Browny02, Brother, BrotherNetTool.exe to run the program.

 

 

Note

 

 

 

 

 

 

 

 

 

 

If the User Account Control screen appears,

 

 

 

 

(Windows Vista®) Click Continue.

 

 

 

 

(Windows® 7) Click Yes.

 

 

 

 

3 Follow the on screen instructions.

 

 

 

 

4 Check the diagnosis by printing the Network Configuration Report.

8

 

 

 

 

 

 

Note

 

 

 

 

 

 

 

 

 

 

The Network Connection Repair Tool will start automatically if you check

 

 

 

 

the Enable Network Connection Repair Tool box using the Status

 

 

 

 

Monitor. Right-click on the Status Monitor screen, click Options, Details

 

 

 

 

and then click the Diagnostic tab. This is not recommended when your

 

 

 

 

network administrator has set the IP address to static, since it will

 

 

 

 

automatically change the IP address.

 

 

 

 

 

 

 

 

 

If the correct IP address and Subnet mask are still not assigned even after

 

 

 

 

using the Network Connection Repair Tool, ask the network administrator

 

 

 

 

for this information, or visit the Brother Solutions Center at

 

 

 

 

http://solutions.brother.com/.

 

 

 

 

 

 

 

Did your previous printing

wired/

If the failed printing job is still in your computer’s print queue, delete it.

 

 

job fail?

wireless

Double-click the printer icon in the following folder and then choose the

 

 

 

 

 

 

 

 

Cancel All Documents in the Printer menu:

 

 

 

 

(Windows® XP)

 

 

 

 

Start and Printers and Faxes.

 

 

 

 

(Windows Vista®)

 

 

 

 

, Control Panel, Hardware and Sound and then Printers.

 

 

 

 

(Windows® 7)

 

 

 

 

, Control Panel, Hardware and Sound, Devices and Printers and

 

 

 

 

then Printers and Faxes.

 

 

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